Phoning Call Centres? Get through their menus quickly

Blog - April 2015

  • A tale of woe from a Sky customer

    A tale of woe from a Sky customer

    Last time you were on a company website, searching for a Customer Service phone number, you no doubt saw the option to 'chat online'. It's supposed to be quicker and easier than calling; however, as the Daily Mail reports, one Sky customer found out recently that it's not always a better option!...More

  • New EU Phone Menu Directive Welcomed

    New EU Phone Menu Directive Welcomed

    MEPs and the Council of the European Union have agreed that all companies will be obliged to remove or standardise their phone menus (technically known as IVRs) to provide an easier phone menu navigation throughout Europe as part of a provisional deal on creating a common and less frustrating customer experience....More

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