Blog - February 2015
Valentine Customer Service Champions
This Valentines Day, we asked you to vote for the companies you LOVE. And vote you did! It was great to see that there really are companies out there who deliver service to make you smile. Who were your winners? ...More
EE charges customers 50p to jump long customer service queues
Back in August 2014, EE introduced a service that enables customers to jump call centre queues if they pay a surcharge of 50p. Is this right? Should consumers have to pay more to get an acceptable standard of service?...More