Blog - January 2015
How much does poor Customer Service really cost businesses?
A recent article by Which? has revealed that the cost of poor customer service could be far more than businesses have previously imagined......More
HMRC Phone Systems one year on... a look behind the curtain
Just when you thought your telephone dealings with HMRC couldn't be more stressful, along came Speech Recognition. Despite its reputation for being nationally loathed, incapable of recognising differing accents and even more frustrating than 'push button' menus, last year HMRC decided to roll out this software across the majority of their phone lines. 'Why?' we hear you ask… Good question....More