Thames Water Your Drains and Sewers 0845
0845 9200 800
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2m 29s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 13 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. HELPFUL HINT: A new cheaper number is now available here Your Drains and Sewers
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 59 options and 9 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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If you have an enquiry or problem with your clean water or you're calling to report a leak If you have an enquiry or problem with your clean water or you're calling to report a leak |
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Report a leak inside your property If you're calling to report a leak inside your property |
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Helpful Hint - Unfortunately if the leak is inside your property or on your internal plumbing, you'll need to arrange for a plumber to help you fix it. We have a list of approved plumbers on our website www.thameswater.co.uk or check your yellow pages.
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If you have a policy with Homeserve If you have a policy with Homeserve |
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Talk to us about an emergency or repair If you want to talk to us about an emergency or repair |
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If you have cover with us and need someone to come out to repair your home If you have cover with us and need someone to come out to repair your home |
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Make a new claim If you'd like to make a new claim |
1m 29s > |
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If your call relates to a claim in progress If your call relates to a claim in progress |
1m 29s > |
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Hear the Options Again Hear the Options Again |
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If you don't have cover and need to book a tradesman for an emergency or repair If you don't have cover and need to book a tradesman for an emergency or repair |
1m 14s > |
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If you want to enquire about a repair we already know about Or if you want to enquire about a repair we already know about |
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Make a new claim If you'd like to make a new claim |
1m 29s > |
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Claim in progress If your call relates to a claim in progress |
1m 29s > |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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Sales enquiries For sales enquiries |
54s > |
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Any other enquiries For any other enquiries |
54s > |
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All other enquiries For all other enquiries |
45s > |
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All other enquiries For all other enquiries |
38s > |
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If you have an enquiry or problem with your waste water or drains If you have an enquiry or problem with your waste water or drains |
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Report a blocked roadside gully If you're calling to report a blocked roadside gully |
37s > |
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All other enquiries For all other enquiries |
37s > |
Talk to us about your bill including payments,change of address or water meter enquiries If you'd like to talk to us about your bill including payments,change of address or water meter enquiries |
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If you have your 10 digit account number to hand and would like to use our automated service If you have your 10 digit account number to hand and would like to use our automated service |
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Pay your bill by credit or debit card To pay your bill by credit or debit card |
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Helpful Hint - We accept all major debit and credit cards except American Express and Diner's club
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Make a payment To continue making a payment |
Requires account number |
1m 15s > |
Go Back to Previous Menu Go Back to Previous Menu |
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Amend an existing direct debit or payment plan To amend an existing direct debit or payment plan |
Requires account number |
1m 7s > |
Set up a new direct debit or payment plan To set up a new direct debit or payment plan |
Requires account number |
1m 7s > |
Enter your own meter reading To enter your own meter reading |
Requires account number |
1m 7s > |
Check the balance of your account To check the balance of your account |
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If you're the account holder or authorised by the account holder on this account If you're the account holder or authorised by the account holder on this account |
Requires account number |
1m 15s > |
Anything else Otherwise |
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If the account you are calling about is not metered If the account you are calling about is not metered |
1m 25s > |
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If your account is metered or you're unsure If your account is metered or you're unsure |
1m 25s > |
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Request a copy bill To request a copy bill |
Additional personal information required |
1m 15s |
Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Anything else Otherwise |
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If you're moving home If you're moving home |
1m 1s > |
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Change the details on your account To change the details on your account |
1m 1s > |
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All other enquiries about your account or bill For all other enquiries about your account or bill |
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If the account you're talking about is not metered If the account you're talking about is not metered |
1m 1s > |
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If your account is metered or you are unsure If your account is metered or you are unsure |
1m 1s > |
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Report a problem with your water supply, a leak or an issue with your drains Or to report a problem with your water supply, a leak or an issue with your drains |
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If you have an enquiry or problem with your clean water or you're calling to report a leak If you have an enquiry or problem with your clean water or you're calling to report a leak |
||
Report a leak inside your property If you're calling to report a leak inside your property |
||
|
Helpful Hint - Unfortunately if the leak is inside your property or on your internal plumbing, you'll need to arrange for a plumber to help you fix it. We have a list of approved plumbers on our website www.thameswater.co.uk or check your yellow pages.
|
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If you have a policy with Homeserve If you have a policy with Homeserve |
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Talk to us about an emergency or repair If you want to talk to us about an emergency or repair |
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If you have cover with us and need someone to come out to repair your home If you have cover with us and need someone to come out to repair your home |
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Make a new claim If you would like to make a new claim |
2m 29s > |
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If your call relates to a claim in progress If your call relates to a claim in progress |
2m 29s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you don't have cover and need to book a tradesman for an emergency or repair If you don't have cover and need to book a tradesman for an emergency or repair |
2m 12s > |
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If you want to enquire about a repair we already know about Or if you want to enquire about a repair we already know about |
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Make a new claim If you would like to make a new claim |
2m 23s > |
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If your call relates to a claim in progress If your call relates to a claim in progress |
2m 23s > |
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Hear the Options Again Hear the Options Again |
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Sales enquiries For sales enquiries |
1m 52s > |
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Any other enquiries For any other enquiries |
1m 52s > |
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All other enquiries For all other enquiries |
1m 44s > |
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All other enquiries For all other enquiries |
1m 38s > |
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If you have an enquiry or problem with your waste water or drains If you have an enquiry or problem with your waste water or drains |
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Report a blocked roadside gully If you're calling to report a blocked roadside gully |
1m 38s > |
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All other enquiries For all other enquiries |
1m 38s > |
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If you'd like to talk to us about your bill including payments,change of address or water meter enquiries If you'd like to talk to us about your bill including payments,change of address or water meter enquiries |
1m 31s > |
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If you're a property developer or are thinking about renervating your property and would like to talk to us about the work you are doing If you're a property developer or are thinking about renervating your property and would like to talk to us about the work you are doing |
1m 31s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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If you're a property developer or are thinking about renovating your property and would like to talk to us about the work you are doing If you're a property developer or are thinking about renovating your property and would like to talk to us about the work you are doing |
31s > |
Hear the Options Again Hear the Options Again |
Last Updated: February 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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