Thames Water Your Bill and Account 0845
0845 9200 888
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2m 11s
HELPFUL HINT: A new cheaper number is now available here Your Bill and Account
This service receives our lowest 1 Star rating due to the very poor customer experience created by 62 options over 8 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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If you have your 10 digit account number to hand and would like to use our automated service If you have your 10 digit account number to hand and would like to use our automated service |
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Pay your bill by credit or debit card To pay your bill by credit or debit card |
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Make a payment To continue making a payment |
Requires account number |
54s > |
Amend an existing direct debit or payment plan To amend an existing direct debit or payment plan |
Requires account number |
48s > |
Set up a new direct debit or payment plan To set up a new direct debit or payment plan |
Additional personal information required |
48s > |
Enter your own meter reading To enter your own meter reading |
Additional personal information required |
48s > |
Check the balance of your account To check the balance of your account |
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If you're the account holder or authorised by the account holder on this account If you're the account holder or authorised by the account holder on this account |
Requires account number |
55s > |
Anything else Otherwise |
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If the account you are calling about is not metered If the account you're calling about is not metered |
1m 4s > |
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If your account is metered or you are unsure If your account is metered or you're unsure |
1m 4s > |
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Request a copy bill To request a copy bill |
Requires account number |
48s > |
Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Anything else Otherwise |
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If you're moving home If you're moving home |
40s > |
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Change the details on your account To change the details on your account |
40s > |
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All other enquiries about your account or bill For all other enquiries about your account or bill |
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If the account you are calling about is not metered If the account you're calling about is not metered |
49s > |
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If your account is metered or you are unsure If your account is metered or you're unsure |
49s > |
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Report a problem with your water supply, a leak or an issue with your drains Or to report a problem with your water supply,a leak or an issue with your drains |
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If you have an enquiry or problem with your clean water or you're calling to report a leak If you have an enquiry or problem with your clean water or you're calling to report a leak |
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If you're calling to report a leak inside your property If you're calling to report a leak inside your property |
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If you have a policy with Homeserve If you have a policy with Homeserve |
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Talk to us about an emergency or repair If you want to talk to us about an emergency or repair |
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If you have cover with us and need someone to come out to repair your home If you have cover with us and need someone to come out to repair your home |
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Make a new claim If you would like to make a new claim |
2m 11s > |
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If your call relates to a claim in progress If your call relates to a claim in progress |
2m 11s > |
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Hear the Options Again Hear the Options Again |
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If you don't have cover and need to book a tradesman for an emergency or repair If you don't have cover and need to book a tradesman for an emergency or repair |
1m 54s > |
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If you want to enquire about a repair we already know about Or if you want to enquire about a repair we already know about |
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Make a new claim If you'd like to make a new claim |
2m 9s > |
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Claim in progress If your call relates to a claim in progress |
2m 9s > |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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Sales enquiries For sales enquiries |
1m 32s > |
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Any other enquiries For any other enquiries |
1m 32s > |
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All other enquiries For all other enquiries |
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If you don't know your postcode Or if you don't know it |
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Speak to our team If you'd like to speak to our team |
1m 36s > |
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All other enquiries For all other enquiries |
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Speak to our team If you'd like to speak to our team |
1m 25s > |
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If you have an enquiry or problem with your waste water or drains If you have an enquiry or problem with your waste water or drains |
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Report a blocked roadside gully If you're calling to report a blocked roadside gully |
1m 20s > |
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All other enquiries For all other enquiries |
1m 20s > |
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If you'd like to talk to us about your bill including payments,change of address or water meter enquiry If you'd like to talk to us about your bill including payments,change of address or water meter enquiry |
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If you have your 10 digit account number to hand and would like to use our automated service If you have your 10 digit account number to hand and would like to use our automated service |
||
Pay your bill by credit or debit card To pay your bill by credit or debit card |
||
Make a payment To continue making a payment |
Requires account number |
1m 54s > |
Amend an existing direct debit or payment plan To amend an existing direct debit or payment plan |
Requires account number |
1m 49s > |
Set up a new direct debit or payment plan To set up a new direct debit or payment plan |
Requires account number |
1m 49s > |
Enter your own meter reading To enter your own meter reading |
Requires account number |
1m 49s > |
Check the balance of your account To check the balance of your account |
||
If you're the account holder or authorised by the account holder on this account If you're the account holder or authorised by the account holder on this account |
Requires account number |
2m 0s > |
Anything else Otherwise |
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If the account you're calling about is not metered If the account you're calling about is not metered |
2m 8s > |
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If your account is metered or you're unsure If your account is metered or you're unsure |
2m 8s > |
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Request a copy bill To request a copy bill |
Requires account number |
1m 49s > |
Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Anything else Otherwise |
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If you're moving home If you're moving home |
1m 44s > |
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Change the details on your account To change the details on your account |
1m 44s > |
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All other enquiries about your account or bill For all other enquiries about your account or bill |
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If the account you are calling about is not metered If the account you are calling about is not metered |
1m 51s > |
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If your account is metered or you're unsure If your account is metered or you're unsure |
1m 51s > |
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Report a problem with your water supply,a leak or an issue with your drains Or to report a problem with your water supply,a leak or an issue with your drains |
1m 44s > |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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If you're a property developer or are thinking about renovating your property and would like to talk to us about the work you're doing If you're a property developer or are thinking about renovating your property and would like to talk to us about the work you're doing |
1m 13s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Hear the Options Again Hear the Options Again |
Last Updated: April 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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