Santander Complaints Line
0845 600 6014
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1m 13s
THIS NUMBER IS OUT OF DATE - USE THE FREE 0800 NUMBER HERE INSTEAD
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 56 options and 5 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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New Complaint To tell us about a new complaint |
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Complaints Relating to Payment Protection Insurance or Endowment Policy All complaints relating to payment protection insurance or an endowment policy |
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Payment Protection Insurance Complaints For payment protection insurance complaints |
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Customer If you are a customer |
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Mortgage PPI For mortgage PPI |
1m 8s > |
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Warning - You can now log a new PPI Complaint by completing a PPI Questionnaire. To obtain a copy visit www.santander.co.uk and search for PPI Questionnaire. Once you have completed your questionnaire please send it to PPI Complaints Team, PO Box 6197, Milton Keynes, MK10 1UY.
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Personal Loan PPI For personal loan PPI |
1m 8s > |
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Warning - You can now log a new PPI Complaint by completing a PPI Questionnaire. To obtain a copy visit www.santander.co.uk and search for PPI Questionnaire. Once you have completed your questionnaire please send it to PPI Complaints Team, PO Box 6197, Milton Keynes, MK10 1UY.
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Credit Card PPI For credit card PPI |
1m 8s > |
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Warning - You can now log a new PPI Complaint by completing a PPI Questionnaire. To obtain a copy visit www.santander.co.uk and search for PPI Questionnaire. Once you have completed your questionnaire please send it to PPI Complaints Team, PO Box 6197, Milton Keynes, MK10 1UY.
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Third Party Caller Acting on Behalf of a Customer If you are a third party acting on behalf of a customer |
58s > |
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Warning - Santander now have a designated 3rd party support team to deal with enquiries. They can be contacted at complaints.ppiqc@santander.co.uk. Please send all new enquiries to this address and they will reply within 3 working days.
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Endowment Policy For an endowment policy |
51s > |
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Personal Bank Account or Savings Account For a personal bank account or savings account |
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Complaints Relating to Your Bank Account For a complaint relating to your bank account |
1m 9s > |
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Debit Card For a debit card |
1m 9s > |
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Savings Account For a savings account |
1m 9s > |
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Cash ISA For a cash ISA |
1m 9s > |
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Santander Asset Management Product For a Santander asset management product such as a stocks and shares ISA an investment product such as portfolio investment, safety plus gross or guaranteed growth plan |
1m 9s > |
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Credit Card For a credit card |
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Credit Cards For credit cards |
49s > |
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Debit Cards For debit cards |
49s > |
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Mortgage or Personal Loan For a mortgage or personal loan |
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Complaints Relating to Your Unsecured Personal Loan For a complaint relating to your unsecured personal loan |
57s > |
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Alliance & Leicester Mortgage For an Alliance & Leicester mortgage |
57s > |
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Santander Mortgage For a Santander mortgage |
57s > |
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Business Banking Account For a business banking account |
45s > |
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Home Insurance For home insurance |
45s > |
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Santander asset management product For a Santander asset management product |
45s > |
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Discuss Our Response to a Previous Complaint If you wish to discuss our response to a previous complaint |
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Complaints Relating to Payment Protection Insurance or Endowment Policy All complaints relating to payment protection insurance or an endowment policy |
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Payment Protection Insurance Complaints For Payment Protection Insurance Complaints |
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Customer If you are a customer |
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Mortgage PPI For mortgage PPI |
1m 13s > |
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Warning - We are committed to responding to complaints within 8 weeks, in line with SSA guidlines. If you are awaiting a response and it has been less than 8 weeks since we received your complaint, please be assured a response will be with you shortly. Alternatively if you have signed and returned your customer acceptance form, we aim to make a payment within 14 days of receipt. If it has been less than 14 days, please be assured the payment will be with you shortly. If you have any other enquiries please hold and I will put you through to an advisor. Please ensure you have your PPI account number to hand.
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Personal Loan PPI For personal loan PPI |
1m 13s > |
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Warning - We are committed to responding to complaints within 8 weeks, in line with SSA guidlines. If you are awaiting a response and it has been less than 8 weeks since we received your complaint, please be assured a response will be with you shortly. Alternatively if you have signed and returned your customer acceptance form, we aim to make a payment within 14 days of receipt. If it has been less than 14 days, please be assured the payment will be with you shortly. If you have any other enquiries please hold and I will put you through to an advisor. Please ensure you have your PPI account number to hand.
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Credit Card PPI For credit card PPI |
1m 13s > |
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Warning - We are committed to responding to complaints within 8 weeks, in line with SSA guidlines. If you are awaiting a response and it has been less than 8 weeks since we received your complaint, please be assured a response will be with you shortly. Alternatively if you have signed and returned your customer acceptance form, we aim to make a payment within 14 days of receipt. If it has been less than 14 days, please be assured the payment will be with you shortly. If you have any other enquiries please hold and I will put you through to an advisor. Please ensure you have your PPI account number to hand.
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Third Party Caller Acting on Behalf of a Customer If you are a third party acting on behalf of a customer |
55s > |
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Endowment Policy For an endowment policy |
48s > |
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Personal Bank Account or Savings Account For a personal bank account or savings account |
42s > |
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Credit Card For a credit card |
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Credit Cards For credit card |
47s > |
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Debit Cards For debit cards |
47s > |
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Mortgage or Personal Loan Mortgage or Personal Loan |
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Awaiting a Response From a Complaint If you have made a complaint and are awaiting a response |
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Personal Loan Complaint For a complaint relating to a personal loan |
1m 12s > |
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Alliance & Leicester Mortgage For an Alliance & Leicester mortgage |
1m 12s > |
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Santander Mortgage For a Santander mortgage |
1m 12s > |
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Financial Difficulty Complaint If your complaint is due to financial difficulty |
1m 12s > |
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Discuss a Response About Your Complaint If you wish to discuss a response you received about your complaint |
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Personal Loan Complaint For a complaint relating to a personal loan |
1m 12s > |
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Alliance & Leicester Mortgage For an Alliance & Leicester mortgage |
1m 12s > |
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Santander Mortgage For a Santander mortgage |
1m 12s > |
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Financial Difficulty Complaint If your complaint is due to financial difficulty |
1m 12s > |
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Not Related to a Complaint If your call does not relate to a complaint |
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Personal Loan If you are calling about a personal loan |
1m 7s > |
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Alliance & Leicester Mortagage For an Alliance & Leicester mortgage |
1m 7s > |
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Santander Mortgage For a Santander mortgage |
1m 7s > |
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Business Banking Account For a business banking account |
42s > |
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Home Insurance For home insurance |
42s > |
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Santander asset management product For a Santander asset management product |
42s > |
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Last Updated: June 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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