Santander Complaints Line Free 0800
0800 171 2171
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1m 52s
This service receives our lowest 1 Star rating due to the very poor customer experience created by 108 options over 7 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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To tell us about a new complaint To tell us about a new complaint |
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For complaints relating to payment protection insurance, life insurance or an endowment policy For complaints relating to payment protection insurance, life insurance or an endowment policy |
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For payment protection insurance complaints For payment protection insurance complaints |
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If you are a customer If you are a customer |
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For mortgage PPI For mortgage PPI |
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You can log a new PPI complaint by completing a PPI questionnaire, to obtain a copy visit www.santander.co.uk and search for PPI questionnaire. Once you have completed your questionnaire, please send it to PPI Complaints Team, PO BOX 6197, Milton Keynes, MK10 1UY.
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For any other enquiries For any other enquiries |
1m 52s |
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Hear the Options Again Hear the Options Again |
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For personal loan PPI For personal loan PPI |
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51s > |
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You will be advised..."To verify you as the account holder you'll be asked questions specific to your account so please have your reference number available. Calls may be recorded or monitored and used to confirm details of our conversation."
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Hear the Options Again Hear the Options Again |
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For credit card PPI For credit card PPI |
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51s > |
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You will hear the following... "To verify you as the account holder you'll be asked questions specific to your account so please have your reference number available. Calls may be recorded or monitored and used to confirm details of our conversation."
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Hear the Options Again Hear the Options Again |
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If you are a third party acting on behalf of a customer If you are a third party acting on behalf of a customer |
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43s > |
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You will hear this message..."We now have a designated third party support team to deal with your enquiries. They can be contacted at complaints.ppiqc@santander.co.uk Please send all new enquiries to this email address and we will reply within 3 working days. To help us assist you please provide the relevant customer details. To hear this information again press the # key otherwise please hold and I will put you through to an advisor. Calls may be recorded or monitored and used to confirm details of our conversation."
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Hear the Options Again Hear the Options Again |
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For life insurance or an endowment policy For life insurance or an endowment policy |
36s > |
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For a personal bank or savings account For a personal bank account or savings account |
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For a complaint relating to your bank account For a complaint relating to your bank account |
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37s > |
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For a debit card For a debit card |
37s > |
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For a savings account For a savings account |
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To be put through To be put through |
37s > |
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Calls may be recorded or monitored and used to confirm details of our conversation.
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If NOT calling about a complaint and want to transact/enquire If you are not calling about a complaint and want to transact or have an enquiry on your account |
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This option takes you back to a general menu - why this is required when we explicitly called a complaints line, we do not know - guess they are trying to help.
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For banking and savings For banking and savings |
Please enter your credit card number |
1m 4s > |
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You will hear... "If you are calling regarding the recent notification regarding statements please press Star (*). Please remember not to share your pin, one time pass codes or full passwords with anyone not even us. Please enter your personal ID if you have been issued with one or your 16 digit card number."
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Credit cards Credit cards |
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To report something lost or stolen To report something lost or stolen |
1m 17s > |
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To talk about a transaction you don't recognise To talk about a transaction you don't recognise |
1m 17s > |
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If your card has been declined If your card has been declined |
1m 17s > |
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For self service and all other credit card transaction For self service and all other credit card transaction |
1m 17s > |
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To report something lost or stolen, to talk bout a declined payment or if you suspect your account has been exposed to fraudulent activity To report something lost or stolen, to talk bout a declined payment or if you suspect your account has been exposed to fraudulent activity |
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To tell us about something that's been lost or stolen To tell us about something that's been lost or stolen |
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Please note the lost and stolen help desk is only able to deal with calls relating to lost and stolen cards and cheque books. If you wish to carry out any other transaction on your account, please press # now
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If you wish to carry out any other transaction on your account If you wish to carry out any other transaction on your account |
1m 23s > |
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For a payment declined in the UK For a payment declined in the UK |
Additional personal information required |
1m 18s |
For a payment declined abroad For a payment declined abroad |
1m 16s > |
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For new product information For new product information |
Additional personal information required |
1m 6s |
For a cash ISA For a cash ISA |
37s > |
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For a credit card For a credit card |
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For credit cards For credit cards |
33s > |
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For debit cards For debit cards |
33s > |
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For a mortgage or personal loan For a mortgage or personal loan |
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For a complaint relating to your unsecured personal loan For a complaint relating to your unsecured personal loan |
39s > |
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For an Alliance & Leicester mortgage For an Alliance & Leicester mortgage |
39s > |
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For a Santander mortgage For a Santander mortgage |
39s > |
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For a business banking account For a business banking account |
27s > |
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For home insurance For home insurance |
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If your complaint is about how your policy was sold to you If your complaint is about how your policy was sold to you |
34s > |
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For anything else For anything else |
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You will be transferred to AVIVA and hear..."Thanks for calling Aviva's Santander customer service helpline".
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For claims For claims |
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To talk to us about a claim you've already made To talk to us about a claim you've already made |
48s > |
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For a new claim For a new claim |
48s > |
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For all other enquiries For all other enquiries |
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If you are a Santander Select customer If you are a Santander Select customer |
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If you have received your renewal pack or are thinking of leaving us If you have received your renewal pack or are thinking of leaving us |
1m 12s > |
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If you have a query relating to your policy, wish to make an amendment or are changing your address If you have a query relating to your policy, wish to make an amendment or are changing your address |
1m 12s > |
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If you have a payment query If you have a payment query |
1m 12s > |
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If you have an amazon gift card query If you have an Aamzon gift card query |
1m 12s > |
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For all other customer For all other customers |
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If you have received your renewal pack or are thinking of leaving us If you have received your renewal pack or are thinking of leaving us |
1m 13s > |
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If you have a query relating to your policy, wish to make an amendment or are changing your address If you have a query relating to your policy , wish to make an amendment or are changing your address |
1m 13s > |
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If you have a payment query If you have a payment query |
1m 13s > |
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If you have an Amazon gift card query If you have an Amazon gift card query |
1m 13s > |
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For Santander asset management or investment For Santander asset management or investment product |
27s > |
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If you wish to discuss our response to a previous complaint If you wish to discuss our response to a previous complaint |
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For complaints relating to payment protection insurance, life insurance or an endowment policy For complaints relating to payment protection insurance, life insurance or an endowment policy |
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For payment protection insurance complaints For payment protection insurance complaints |
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If you are a customer If you are a customer |
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For mortgage PPI For mortgage PPI |
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If you have any other enquiries If you have an other enquries |
51s > |
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For personal loan PPI For personal loan PPI |
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If you have any other enquiries If you have any other enquiries |
51s > |
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For credit card PPI For credit card PPI |
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51s > |
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If you are a third party acting on behalf of a customer If you are a third party acting on behalf of a customer |
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42s > |
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Hear the Options Again Hear the Options Again |
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For life insurance or an endowment policy For life insurance or an endowment policy |
35s > |
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For a personal bank account or savings account For a personal bank account or savings account |
27s > |
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For a credit card For a credit card |
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For credit cards For credit cards |
33s > |
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For debit cards For debit cards |
33s > |
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For a mortgage or personal loan For a mortgage or personal loan |
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If you have made a complaint and are awaiting a response If you have made a complaint and are awaiting a response |
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For a complaint relating to a personal loan For a complaint relating to a personal loan |
56s > |
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For an Alliance & Leicester mortgage For an Alliance & Leicester mortgage |
56s > |
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For a Santander mortgage For a Santander mortgage |
56s > |
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If your complaint is due to financial difficulty If your complaint is due to financial difficulty |
56s > |
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If you wish to discuss a response you've received about your complaint If you wish to discuss a response you've received about your complaint |
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For a complaint relating to a personal loan For a complaint relating to a personal loan |
55s > |
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For an Alliance & Leicester mortgage For an Alliance & Leicester mortgage |
55s > |
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For a Santander mortgage For a Sanatander mortgage |
55s > |
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If your complaint is due to financial difficulty If your complaint is due to financial difficulty |
55s > |
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If you call does not relate to a complaint If your call does not relate to a complaint |
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If you are calling about a personal loan If you are calling about a personal loan |
52s > |
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For an Alliance & Leicester mortgage For an Alliance & Leicester mortgage |
52s > |
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For a Santander mortgage For a Santander mortgage |
52s > |
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For a business banking account For a business banking account |
27s > |
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For home insurance For home insurance |
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For claims For claims |
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To talk to us about a claim you already made To talk to us about a claim you've already made |
42s > |
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For new claims For new claims |
42s > |
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For all other enquiries For all other enquiries |
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If you are a Santander select customer If you are a Santander select customer |
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If you have received your renewal pack or are thinking of leaving us If you have received your renewal pack or are thinking of leaving us |
1m 9s > |
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If you have a query relating to your policy, wish to make an amendment or are changing your address If you have query relating to your policy, wish to make an amendment or a change in your address |
1m 9s > |
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If you have a payment query If you have a payment query |
1m 9s > |
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If you have an amazon gift card query If you have an Amazon gift card query |
1m 9s > |
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All other customers For all other customers |
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If you have received your renewal pack or are thinking of leaving us If you have received your renewal pack or are thinking of leaving us |
1m 9s > |
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If you have a query relating to your policy, wish to make an amendment or are changing your address If you have a query relating to your policy, wish to make an amendment or are changing your address |
1m 9s > |
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If you have a payment query If you have a payment query |
1m 9s > |
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If you have an Amazon gift card query If you have an Amazon gift card query |
1m 9s > |
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For Santander asset management or investment For a Santander asset management or investment product |
27s > |
Last Updated: April 2017 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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