Royal Mail General Personal Enquiries 0845
08457 740 740
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. 8am - 6pm, Monday to Friday. 8am - 1pm on Saturdays
Save Up To
1m 44s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 32 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. HELPFUL HINT: A new cheaper number is now available here General Personal Enquiries
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 42 options and 5 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
view all
WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
Postcodes, addresses, track a recorded signed for, Royal Mail tracked, special delivery or international item For postcodes or addresses or to track a recorded signed for, Royal Mail tracked, special delivery or international item |
||
Track an item To track an item |
||
You have used recorded signed for Alternatively if you've sent the item using recorded signed for |
Requires reference Number |
1m 6s > |
|
Warning - You will need to say your reference number using just the letters and numbers. We do not hold any details beyond this point
|
||
Special delivery or Royal Mail tracked For specail delivery or Royal Mail tracked |
Requires reference Number |
1m 6s > |
|
Warning - You will need to say your reference number using just the letters and numbers. We do not hold any details beyond this point
|
||
International signed for or air sure For international signed for or air sure |
1m 6s > |
|
|
Warning - You will be given the following information before being transferred to an operator: International signed for items are tracked until they leave the UK, and delivery terms cannot be guaranteed. Your item will be signed for but we can't provide a copy of the signature. If your receipt refers to a Parcel Force product, or you tracking reference number starts with the letters C or E you'll need to contact Parcel Force by visiting their website www.parcelforce.com or redialling the following number 0844 800 4466.
|
||
Hear the Options Again Hear the Options Again |
||
Find a postcode or address To find a poscode or address |
48s > |
|
|
Warning - You will not get through to an operator. You will be given the following information: You can search for postcodes and addresses online at royalmail.com/postcodes or you can call on 0906 302 1222 between 8am and 6pm Mon - Fri. Calls will cost 51 pence per minute. Alternatively you can contact us after 6pm on weekdays or on a Saturday on 08457 111 222, calls will be charged at a low call rate.
|
||
Make a change or set up a service, arrange re-delivery of an item or locate your delivery office To set up or make changes to a service, arrange re-delivery of an item we're holding or locate your delivery office |
||
Re-direct your mail to a new address or to update the details of an existing redirection of if you're going away and wish us to hold on to your mail To have mail redirected to a new address or to update the details of an existing redirection or if you're going away and wish us to hold on to your mail using our keep safe service |
||
Set up a new re-direction To set up a new re-direction |
||
More informaton on business or registered charity re-direction Re-directions for a busniness or registered charity cannot be set up over the phone. For more information |
1m 44s > |
|
Set up a personal re-direction To set up a personal re-direction |
||
Apply for re-direction over the phone accepting the admin charge Apply for re-direction over the phone accepting the admin charge |
1m 42s > |
|
You have tried to set up a re-direction online but couldn't complete it If you've tried to set up a re-direction online and couldn't complete it |
1m 33s > |
|
|
Warning - You will not get through to an operator. You will be given the following information: Sorry your online application was not successful, you will now need to apply for your re-direction in person at any post office. Your online application may have failed because our system was unable to verify certain information. It also means we are unable to resolve your application over the phone. This may be due to discrepancies in your address,name or bank details. Please visit any post office to make the application in person. You will need to take two different forms of ID with you.
|
||
Renew or make changes to an existing re-direction To renew or make changes to an existing re-direction |
1m 33s > |
|
Talk about a keep safe To talk to us about a keep safe |
1m 33s > |
|
|
Warning - You will be given the following information before being transferred to an operator: We provide the royal mail keep safe services subject to there terms and conditions which you can find www.royalmail.com. In accordance with those terms and conditions if we fail to provide a service our liability is limited to giving you some or all of your money back. Depending upon the extent of our failure.
|
||
Report a problem or complain about your keep safe or re-direction If you need to report a problem or complain about your keep safe or re-direction |
1m 33s > |
|
Hear the Options Again Hear the Options Again |
||
Arrange re-delivery of an item or get the address of your delivery office To arrange the re-delivery of an item we've previously tried to deliver or if you'd like the address of your delivery office |
||
Address of your local delivery office For the address of your local delivery office |
||
|
Warning - You will be asked to say your postcode. We do not hold any details beyond this point
|
||
If you are partially sighted or registered blind If you are partially sighted or registered blind please select option 9 on your telephone now |
1m 40s > |
|
Received a card saying we have something for you, you would like to arrange a re-deliver or you have a fee to pay If you have received a card saying we have something for you, you would like to arrange a re-deliver or you have a fee to pay |
||
|
Warning - You will be given the following information before the options: It takes 2 working days for us to arrange a re-delivery. If you need your item quicker you can collect it from your local delivery office. You can find the address details on the back of your card, together with advice on how long to wait before collecting. Remember to take the card and proof of identity, or you can arrange a re-delivery online at royalmail.com/redelivery
|
||
Arrange a re-delivery over the phone To arrange a re-delivery over the phone |
||
Arrange re-delivery of an item To arrange re-delivery of your item |
1m 28s > |
|
|
Warning - You will be given the following information before being transferred to an operator: The Royal Mail postcode address file is a database of some 1.7 million UK postcodes. It's easy to search and update and can help you maintain an accurate customer mailing list. This helps reduce the number of undeliverable items and if you send a lot of mail you can pre-sort and take advantage of reduced bulk rates. To find out more call our business service helpline on 0845 606 6854 or visit royalmail.com/addressproducts
|
||
If you are partially sighted or registered blind If you are partially sighted or registered blind |
1m 30s > |
|
Hear the Options Again Hear the Options Again |
||
Hear the Options Again Hear the Options Again |
||
Set up one of our other services To set up one of our other services |
1m 6s > |
|
General information and advice about products and services For general information and advice about our products and services |
||
International and UK services For information about our international and UK services |
||
Information on International Services For information about our international services |
1m 9s > |
|
Information about UK services For information about UK services |
1m 9s > |
|
Moving home and want some advice about our re-direction service If you are moving home and want some advice about our re-direction service |
||
How to set up a redirection To find out how to set up a redirection |
||
Apply for re-direction over the phone accepting the admin charge To proceed |
1m 27s > |
|
Hear the Options Again Hear the Options Again |
||
Redirection prices For redirection prices |
1m 18s > |
|
Already been on-line to set up redirection If you have already been on-line to set up a redirection |
1m 18s > |
|
|
Warning - You will be given the following information before being transferred to an operator: Sorry your online application was not successful, you will now need to apply for your re-direction in person at any post office. Your online application may have failed because our system was unable to verify certain information. It also means we are unable to resolve your application over the phone. This may be due to discrepancies in your address,name or bank details. Please visit any post office to make the application in person. You will need to take two different forms of ID with you
|
||
Hear the Options Again Hear the Options Again |
||
Report a problem or complain about the service you've received If you would like to report a problem or complain about the service you've received |
||
Tell us about mail that has been damaged or hasn't arrived yet To tell us about mail that has been damaged or hasn't arrived yet |
||
Report a lost damaged or delayed item To report a lost damaged or delayed item sent using special delivery or royal mail tracked |
1m 19s > |
|
Items sent using recorded signed for 1st or 2nd class mail For items sent using recorded signed for 1st or 2nd class mail |
||
Leave your details To leave your details |
1m 27s > |
|
Hear the Options Again Hear the Options Again |
||
International Mail For international mail |
||
Leave your details To leave your details |
1m 27s > |
|
|
Warning - You will need to say your full name. We do not hold any details beyond this point
|
||
Hear the Options Again Hear the Options Again |
||
Hear the Options Again Hear the Options Again |
||
Problems with your mail or keep safe service Have problems with your mail redirection or keep safe service |
57s > |
|
Report a problem or complain about anything else To report a problem or complain about anything else |
57s > |
|
Go Back to Previous Menu Go Back to Previous Menu |
Last Updated: September 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
-
-
-
- (adsbygoogle = window.adsbygoogle || []).push({});