Npower Complaints Team (Landlines)
0800 316 9328
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1m 20s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 7 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 71 options over 5 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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Information input required |
See warning messages for additional information about this service |
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If you don't have your account number Or if you don't have it |
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If you wish to make a new complaint If you wish to make a new complaint |
17s > |
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Discuss an existing complaint To discuss an existing complaint |
17s > |
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Anything else Or for anything else |
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If you pay by monthly direct debit If you pay by monthly direct debit |
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If you're moving home or you've just moved Now if you're moving home or you've just moved |
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If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment |
1m 9s > |
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Anything else For anything else |
1m 9s > |
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If you've recently opened your account or you're switching to another energy provider If you've recently opened your account or you're switching to another energy provider |
59s > |
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Questions about your bill,direct debit or to make a payment For questions about your bill,direct debit or to make a payment |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff you're on |
1m 11s > |
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Anything else about your bill,direct debit or payments Or for anything else about your bill,direct debit or payments |
1m 11s > |
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Leave a meter reading To leave a meter reading |
59s > |
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Help with something else Or for help with something else |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff you're on |
1m 17s > |
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Calling about a complaint If you're calling about a complaint |
1m 17s > |
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Technical help with your online account or our website For technical help with your online account or our website |
1m 17s > |
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Help with anything else Or for help with anything else |
1m 17s > |
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If you pay when you get your bill If you pay when you get your bill |
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If you're moving home or you've just moved If you're moving home or you've just moved |
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If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment |
1m 11s > |
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Anything else For anything else |
1m 11s > |
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If you've recently opened your account or if you're switching to another energy provider If you've recently opened your account or if you're switching to another energy provider |
1m 1s > |
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Questions about your bill,to make a payment or to speak about changing to direct debit For questions about your bill,to make a payment or to speak about changing to direct debit |
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Make a payment To make a payment |
1m 20s > |
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Questions about your bill or to change to direct debit For questions about your bill or to change to direct debit |
1m 20s > |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff you're on |
1m 20s > |
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If you've received a reminder letter If you've received a reminder letter |
1m 20s > |
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Anything else Or for anything else |
1m 20s > |
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Leave a meter reading To leave a meter reading |
1m 1s > |
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Help with something else Or for help with something else |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff you're on |
1m 17s > |
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If you're calling about a complaint If you're calling about a complaint |
1m 17s > |
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Technical help with your online account or our website For technical help with your online account or our website |
1m 17s > |
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Help with anything else Or for help with anything else |
1m 17s > |
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If you have a prepayment meter and you top up the credit with a key or a card If you have a prepayment meter and you top up the credit with a key or a card |
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If you're moving home or you've just moved If you're moving home or you've just moved |
52s > |
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Questions about your gas account For questions about your gas account |
52s > |
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Talk about your electricity account To talk about your electricity account |
52s > |
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Anything else Or for anything else |
52s > |
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If you're on a weekly or fortnightly payment plan If you're on a weekly or fortnightly payment plan |
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If you're moving home or you've just moved If you're moving home or you've just moved |
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If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment |
1m 10s > |
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Anything else For anything else |
1m 10s > |
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If you've recently opened your account or you're switching to another energy provider If you've recently opened your account or you're switching to another energy provider |
1m 0s > |
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Questions about your bill,to make a payment or to speak about changing to direct debit For questions about your bill,to make a payment or to speak about changing to direct debit |
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Make a payment To make a payment |
1m 18s > |
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Questions about your bill or to change to direct debit For questions about your bill or to change to direct debit |
1m 18s > |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff you're on |
1m 18s > |
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If you've received a reminder letter If you've received a reminder letter |
1m 18s > |
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Anything else Or for anything else |
1m 18s > |
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Leave a meter reading To leave a meter reading |
1m 0s > |
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Help with something else Or for help with something else |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff you're on |
1m 16s > |
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If you're calling about a complaint If you're calling about a complaint |
1m 16s > |
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Technical help with your online account or our website For technical help with your online account or our website |
1m 16s > |
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Help with anything else Or for help with anything else |
1m 16s > |
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If you're not an Npower customer Or if you're not an Npower customer |
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If you're moving home or you've just moved Now if you're moving home or you've just moved |
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If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment If you've already let us know you're moving and you're calling to leave a meter reading or to make a payment |
1m 10s > |
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Anything else For anything else |
1m 10s > |
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If you've recently opened your account or you're switching to another energy provider If you've recently opened your account or you're switching to another energy provider |
1m 0s > |
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Questions about your bill,direct debit or to make a payment For questions about your bill,direct debit or to make a payment |
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If your tariff is coming to an end or to change the tariff you're on Ok if your tariff is coming to an end or to change the tariff your on |
1m 12s > |
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Anything else about your bill,direct debit or payments Or for anything else about your bill,direct debit or payments |
1m 12s > |
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Leave a meter reading To leave a meter reading |
1m 0s > |
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Help with something else For for help with something else |
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If your tariff is coming to an end or to change the tariff you're on If your tariff is coming to an end or to change the tariff your on |
1m 18s > |
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If you're calling about a complaint If you're calling about a complaint |
1m 18s > |
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Technical help with your online account or our website For technical help with your online account or our website |
1m 18s > |
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Help with anything else Or for help with anything else |
1m 18s > |
Last Updated: September 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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