Phoning Call Centres? Get through their menus quickly

The Independent - Please Press 1: Calling time on those pesky phone menus

"Nearly 3 years and Please Press 1 is still going strong"

Great to talk to Katie Grant at the Independent this week. We talked about how many companies still provide a bad customer experience but it's great to be working with more forward and broader thinking companies who are seeking new ways to help their customers and who understand how Please Press 1 can help.  

I did caveat my phrase "a major problem facing humanity" and appreciate there are bigger life threatening things but probably not in the customer service industry...  Read the full article here     Also see some of our previous press coverage 

  Independent 20160206



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