Blog - 2013
Nigel's 12 Xmas Wishes
My 12 Xmas Wishes for the designers of phone menus -perhaps they can become new year resolutions for them all.......More
12 codes of Christmas - the Crackers and the Turkeys
Nigel has compiled his twelve codes of Christmas; selected for being the helplines Nigel forecasts will be among the busiest this Yuletide, from the big supermarkets and retailers to the home entertainment giants....More
Serving the nation - A new Channel 4 Documentary Series
Do you have a complaint about service you have recently received? Channel 4 want to hear from you......More
Contacting your council- paying for a service you can't talk to!
When PleasePress1.com launched, one of the most surprising bits of feedback I received was that it's not just the big national and international companies that people are struggling to get hold of. The problem actually starts a lot closer to home......More
Call Centre Expo - The BIG interview
Being invited as a guest speaker at this year's Call Centre Expo as the "Big Interview" on Day 1 was much appreciated as it showed the industry wants to hear from the consumer......More