The funny side of automated phone menus...

Feedback

• Very often I just have a general query and I just want to speak to a real live person who can answer me instead of going though menus which incur more costs.Scott, UK
• The big problem is all the levels of options you have to go through. It's great to see the menu before I even call so I can check what I need is actually an option !Ben, Romsey UK
• The menu options are far too long and often vague. It's a confusing process that could be far simplerPete, UK
• I often have to re-dial as I miss the options first time around. It's so frustrating.Jo, Lincs
• Hate phone menu systems. Think this is a great idea. Saved me time also as I didn't even need to call Aviva as I used the link provided to do it on line.Neil, Kent UK
• This is a fantastic idea as it saves the customer time, especially for people like me whose brains switch off whilst listening to menu options! I often have to go over them several times! Sue