Toys R Us Customer Services
1 800 869 7787
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1m 22s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 6 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 30 options and 4 levels.
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Unless stated above, listen to each Introduction. Ensure you Pause and wait for each menu to start at each level before selecting the next menu option.
Phone Menu Options
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Place an online order or have questions about an online order If you are calling to place an online order or have questions about an online order |
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Place an order To place an order |
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Enquire about an order not yet received To enquire about an order not yet received |
Requires Zip Code |
59s > |
Enquire about an order you have received To enquire about an order you have received |
59s > |
Services such as gift card information, store locator or mailing list For services such as gift card information, store locator or mailing list |
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Gift card balance and general information For you gift card balance and general information |
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Balance enquiries For balance enquiries |
Requires card number |
1m 6s > |
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Warning - You know you can now check you gift card balance online. Simply visit www.toysrus.com and click on the gist card link. Please have your gift card available, to provide the available balance we will ask you to enter the 16 digit card number and pin code. For an E gift card the pin number is found directly below the card number within the email. On a physical gift card you will need to scratch off the silver covering on the back on the card to reveal the pin. Lets get started please enter your 16 digit card number.
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All other questions All other questions |
1m 6s > |
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Gift card questions regarding an online order For gift card questions regarding an online order |
1m 1s > |
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Store locator For store locator |
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Calling regarding our Times Square hours and location If you are calling regarding our Times Square hours and location |
1m 9s > |
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For all others For all others |
Requires Zip Code |
1m 9s > |
Mailing list information For mailing list information |
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Have your name added to our mailing list To have your name added to our mailing list |
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Calling from your home phone If you are calling from you home phone |
1m 22s > |
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More options Otherwise |
Requires telephone number |
1m 22s > |
Go Back to Previous Menu Go Back to Previous Menu |
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Questions on GE or Toys R Us credit card For questions specifically related to your GE or Toys R Us credit card |
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If you are a "R Us" credit Mastercard holder then has a Mastercard logo on the front of the card If you are a "R Us" credit master card holder then has a Mastercard logo on the front of the card |
58s > |
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All other "R Us" credit card holders All other "R Us" credit card holders |
58s > |
Product availability For product availability |
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Calling regarding the availability of an item online If you are calling regarding the availability of an item online |
54s > |
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All others All others |
54s > |
Rewards R Us For rewards r us |
47s > |
Customer services For customer service |
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Calling regarding Toys R Us online If you're calling regarding Toys R Us online |
1m 2s > |
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Geoffrey Birthday club Geoffrey Birthday club |
1m 2s > |
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Employee issues Employee issues |
1m 2s > |
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In store pick up In store pick up |
1m 2s > |
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Promotions or store policy Promotions or store policy |
1m 2s > |
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If you're calling for any other reason Or if you're calling for any other reason |
1m 2s > |
Hear the Options Again Hear the Options Again |
Last Updated: March 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find data that not accurate, please let us know.