Virgin Media Fault With a Service
0345 454 1111
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1m 17s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 3 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 31 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
Anything else For anything else |
Requires telephone number |
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Warning - You need to enter your telephone number or account number before these options are given
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Bills, payments or to get your minutes balance For anything to do with your bills, payments or to get your minutes balance |
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Make a payment To make a payment |
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If you know how much you want to pay If you know how much you want to pay |
Additional personal information required |
1m 17s > |
Check your balance Or to check your balance |
Please enter your password |
1m 17s > |
Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Details of your bill including dates and to check payments For details of your bill including dates and to check payments |
1m 17s > |
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To let us know you've already made a payment or you're just about to make one To let us know you've already made a payment or you're just about to make one |
1m 17s > |
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Warning - You will be given the following information before being transferred to an operator: It's quick and easy to make changes to your direct debit date or bank account details online. Just visit our website at Virginmedia.com or if you would rather wait to speak to a member of our team please hold and we will put you through. Thanks I will now transfer you to one of our team and just so you know sometimes we record these calls to make sure we are giving you the best customer service possible.
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Find out more about setting up direct debits and e-billing To find out more about setting up direct debit and e-billing |
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1m 17s > |
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Talk to our team about anything else Or to talk to our team about anything else |
1m 17s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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You have a fault or need some technical support If you have a fault or need some technical support |
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If you have a fault with your broadband or need help logging into My Virgin Media If you have a fault with your broadband or need help logging into My Virgin Media |
1m 4s > |
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If your home phone is not working If your home phone is not working |
1m 4s > |
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Talk to us about your planned technician appointment To talk to us about your planned technician appointment |
1m 4s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Talk to us about an installation If you want to talk to us about an installation |
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Help registering your broadband internet For help registering your broadband internet |
1m 6s > |
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Warning - You will be given the following information before being transferred to an operator: Having trouble getting online here is what to do next. First, switch off your cable modem at the plug wait 2 minutes then switch it back on and restart your computer. That resets your equipment and usually sorts out most problems. If you have already given this a go please hold on and we will transfer you to a member of our team.
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Installation that's happening today If it is an installation that's happening today |
1m 6s > |
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Cancel or reschedule your installation To cancel or reschedule your installation |
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Cancel your installation To cancel |
Please enter your password |
1m 12s > |
Reschedule your installation Or to reschedule |
1m 12s > |
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Any other question about your installation Any other question about your installation |
1m 6s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Make a change to any of your services like adding or removing TV channels If you would like to make a change to any of your services like adding or removing TV channels |
41s > |
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Speak to us about moving house Or if you need to speak to us about moving house |
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Talk to us about moving house and taking your services with you If you need to talk to us about moving house and taking your services with you |
1m 7s > |
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Moving house and you don't want to take your services with you If your going to be moving house and you don't want to take your services with you |
1m 7s > |
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Thinking of leaving us for any other reason Or if you are thinking of leaving us for any other reason |
1m 7s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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Talk to us about your mobile phone To talk to us about your mobile phone |
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Warning - You will be given the following information before the options: Just so you know this call is absolutely free. You can also dial 789 for free from your Virgin mobile.
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Pay as you go If you're pay as you go |
31s > |
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Pay monthly or have mobile broadband If you're pay monthly or have mobile broadband |
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Talk about our mobile account, your bill, a fault or if you have mobile broadband If you need to talk to us about your mobile account, your bill, a fault or if you have mobile broadband |
51s > |
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Talk about upgrading your mobile contract or if you are thinking of leaving us Or if you like to talk to us about upgrading your mobile contract or if you are thinking of leaving us |
51s > |
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Hear the Options Again Hear the Options Again |
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Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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