Virgin Holidays Changes to Existing Bookings
0844 573 0088
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. Always listen to introductions (unless stated) and wait for the menu options to be listed before you 'Press Ahead'
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1m 6s
You will find that several levels on this phone menu will state the same introduction... "This line is for the lucky one's who are actually going on holiday. So if your a travel agent booking someone else's getaway you will need to use one of our dedicated agent numbers. They are all on vholsforagents.com". Unfortunately you cannot skip this!
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 31 options and 3 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Talk about a holiday you've already booked So, to talk to us about a holiday you've already booked |
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If you've got a question about pre requesting your flight seats If you've got a question about pre requesting your flight seats |
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If you're flying with Virgin Atlantic If you're flying with Virgin Atlantic |
1m 0s > |
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Travelling with any other airline Or if you're travelling with any other airline |
1m 0s > |
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Warning - You will be given the following information before being transferred to an operator: If you're flying with any other airline and would like to pre request your seats the'll tell you how you can do this by visiting their website. If you still need some more help then stay right here and we will put you through to one of the team.
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Information on invoices and tickets For information on invoices and tickets |
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Invoice information For invoice information |
57s > |
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Warning - You will be given the following information before being transferred to an operator: Thanks, to support our environment please be advised that where we have email address on record then your invoice will be emailed to you. If you've requested an invoice to be sent in the post please allow up to ten days to receive the new one. If its been longer then 10 days or you've got a question stay right there and I'll put you through to one of the team.
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Tickets For tickets |
57s > |
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Pay for your holiday To pay for your holiday |
A booking reference number is required |
50s > |
Questions on your itinerary For questions on your itinerary |
50s > |
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Anything else For anything else |
50s > |
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Hear the Options Again Hear the Options Again |
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Make a new booking To make a new booking |
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Book a group of 10 or more not counting the kids To book a group of 10 or more not counting the kids |
48s > |
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Warning - You will be given the following information before being transferred to an operator: OK, wait right there we're going to put you through to one of our specialist sales consultants who can help you with your enquiry. Virgin Atlantic have made a few changes so from now on once you've got the tickets for your flight you can pre-book your seats online. Just go to Virgin-Atlantic.com and click on manage my booking. Really sorry but our groups team can not pre book seats for you.
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Cruising For cruising |
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Cruises from the UK or Europe Cruises from the UK or Europe |
1m 4s > |
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Florida or the Caribbean Florida or the Caribbean |
1m 4s > |
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USA cruising For USA cruising |
1m 4s > |
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Rest of the world For the rest of the world |
1m 4s > |
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Travelling to a single destination If your travelling to a single destination |
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Florida For Florida |
1m 4s > |
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Anywhere else in the US or Canada For anywhere else in the US or Canada |
1m 4s > |
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Caribbean and Mexico Caribbean and Mexico |
1m 4s > |
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Dubai and the Indian Ocean Dubai and the Indian Ocean |
1m 4s > |
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Africa, the far east or Australasia Africa, the far east or Australasia |
1m 4s > |
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Hop footing to more than one destination Or if your hop footing to more than one destination |
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Florida For Florida |
1m 6s > |
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Anywhere else in US or Canada For anywhere else in US or Canada |
1m 6s > |
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Caribbean and Mexico Caribbean and Mexico |
1m 6s > |
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Dubai and the Indian Ocean For Dubai and the Indian Ocean |
1m 6s > |
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Africa and the far east or Australasia Or for Africa and the far east or Australasia |
1m 6s > |
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Go through to our service team To go through to our service team |
48s > |
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Warning - If you choose this option you will be given the options for the service team. If you need to speak to them simply select option 1 instead of 2 from the main menu.
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Brochure Or if you're calling about a brochure |
28s > |
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Warning - You will not get through to an operator. You will be given the following information: Our Virgin Holiday brochures are available to download at www.virginholidays.com. Alternatively you can pick up one of our brochures at your local Virgin Holidays retail store or local travel agent. To find your local virgin holiday retail store just go to www.virginholidays.com. Thanks.
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Last Updated: August 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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