UK Power Networks General Enquiries
0845 601 4516
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback.
Save Up To
1m 42s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 11 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 31 options and 3 levels.
view all
WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
If you're calling about your electricity bill,meter reading's,charging of pre-payment meters or any other account related enquiry If you're calling about your electricity bill,meter reading's,charging of pre-payment meters or any other account related enquiry |
30s > |
|
|
Helpful Hint - As a distributor or electricity UK Power Networks are unable to assist with account related matters,please contact your supplier. The details for which can be found on your account documents.
Warning - Once you've listened to this message the main menu will repeat
|
||
Find out who supplies your electricity To find out who supplies your electricity |
||
If you're calling to find out which company supplies your electricity If you're calling to find out which company supplies your electricity |
||
If you're calling on behalf of the bill payer If you're calling on behalf of the bill payer |
1m 1s > |
|
If you are the bill payer Otherwise |
53s > |
|
|
Helpful Hint - Please enter the door number of your property on the keypad followed by # key. If your property doesn't have a door number or contains letter please press the * key now
|
||
If you're an energy supplier,an energy consultant or are calling from Consumer Direct the energy ombudsman or the police If you're an energy supplier,an energy consultant or are calling from Consumer Direct the energy ombudsman or the police |
||
Speak to an operator If you would like to speak to an operator |
57s > |
|
|
Helpful Hint - Thank you for your call this option is no longer valid please redial on 0800 587 2269.
|
||
Gas supplier enquiries For gas supplier enquiries |
53s > |
|
|
Heplful Hint - UKPN will advise... "As a distributor of electricity we're unable to provide gas information. Please call Transco's gas supplier line on 08706 081 524."
|
||
Hear the Options Again Hear the Options Again |
||
Quotation of new electricity connections For the quotation of new electricity connections |
||
If you're calling to report damage to our equipment, a dangerous situation or a power cut If you're calling to report damage to our equipment, a dangerous situation or a power cut |
||
Tell us about damage to power cables,a sub station or to let us know about a dangerous situation involving electricity To tell us about damage to power cables,a sub station or to let us know about a dangerous situation involving electricity |
1m 32s > |
|
Get help with an issue with your electricity supply To get help with an issue with your electricity supply |
1m 32s > |
|
Anything else For anything else |
1m 32s > |
|
|
Warning - You will have the main menu repeated to you if you select this option
|
||
If you're calling about your electricity bill,moving home,Npans,key or card meter enquiries or any other account related matter If you're calling about your electricity bill,moving home,Npans,key or card meter enquiries or any other account related matter |
1m 12s > |
|
|
Helpful Hint - As a distributor or electricity UK Power Networks are unable to assist with account related matters,please contact your supplier. The details for which can be found on your account documents. Warning - This then repeats the main menu to you
|
||
New connections,alterations and upgrades of exiting services,cable diversions and temporary builders supplies For new connections,alterations and upgrades of exiting services,cable diversions and temporary builders supplies |
||
If this is a new enquiry If this is a new enquiry |
1m 42s > |
|
Make a payment If you're calling to make a payment |
1m 42s > |
|
Enquire about an application you've recently submitted To enquire about an application you've recently submitted |
1m 42s > |
|
Enquire about a quote you've received To enquire about a quote you've received |
1m 42s > |
|
Enquire about a planned site survey To enquire about a planned site survey |
1m 42s > |
|
All other enquiries For all other enquiries |
1m 42s > |
|
Hear the Options Again Hear the Options Again |
||
General network maintenance enquiry If you have a general network maintenance enquiry |
1m 12s > |
|
|
Warning - If you select this option you will have the main menu repeated to you
|
||
Speak to someone about street lighting or street furniture connections If you would like to speak to someone about street lighting or street furniture connections |
1m 12s > |
|
|
Helpful Hint - Thank you for calling the street light fault reporting service for UK Power Networks. This line is for local authority use only. If you're a member of the public we cannot answer your queries on this line, please contact your local authority
|
||
Hear the Options Again Hear the Options Again |
||
Network maintenance enquiries For network maintenance enquiries |
||
If you're calling to report a flickering supply or problem with your supply voltage If you're calling to report a flickering supply or problem with your supply voltage |
||
Tell us about damage to power cables,a sub station or to let us know about a dangerous situation involving electricity To tell us about damage to power cables,a sub station or to let us know about a dangerous situation involving electricity |
1m 16s > |
|
Get help with an issue with your electricity supply To get help with an issue with your electricity supply |
1m 16s > |
|
Anything else For anything else |
1m 16s > |
|
|
Warning - You will have the main menu repeated to you if you select this option
|
||
If you would like to request a permanent disconnection of electricity services to enable demolition If you would like to request a permanent disconnection of electricity services to enable demolition |
59s > |
|
Report damage to our equipment,a dangerous situation or a power cut If you're calling to report damage to our equipment,a dangerous situation or a power cut |
59s > |
|
All other network enquiries For all other network enquiries |
59s > |
|
Hear the Options Again Hear the Options Again |
Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
-
-
-
- (adsbygoogle = window.adsbygoogle || []).push({});