TV Licensing Enquiries
0300 790 6131
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. Opening hours: Monday to Friday - 8:30 to 18:30, Saturday - 8:30 to 13:00 Sunday and Bank Holidays - closed. You won't find the contact number for TV licensing easily on the website. Their Contact Us page only provides email enquiry forms for you to fill in. We have found the contact details for them by phone, post and Minicom, and have provided the link to this information below
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1m 45s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 30 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 56 options and 6 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Renew your existing license To renew your existing license |
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Yes I am aged 74 and over Are you aged 74 and over? |
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Information on where your National Insurance number can be found For information on where your National Insurance number can be found |
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Warning - You will not get through to an operator. You will be given the following information: You can find your National Insurance number on your bank statement if your pension is paid into your bank account or on any letters you have received from the Department of Work and Pensions. If you don't have a National Insurance number we will ask you for other proof of your date of birth for example a passport or a driving license.
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Hear the Options Again Hear the Options Again |
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If you need to find your NI number If you need to find your NI number |
48s > |
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Warning - You will not get through to an operator. You will be given the following information: Thanks for calling TV licensing goodbye.
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If you have your National Insurance Number and are ready to apply for your license If you're ready to apply for your license
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48s > |
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No I'm not 74 and over No |
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Renew your license using a debit or credit card To renew your license using a debit or credit card |
55s > |
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Renew by direct debit To renew by direct debit |
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Yes the name of the license holder appears on the bank account Does the name of the license holder appears on the bank account |
1m 6s > |
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No the name of the license holder does not appears on the bank account The name of the license holder does not appears on the bank account |
1m 6s > |
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Make weekly cash payments To make weekly cash payments |
55s > |
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Pay by cheque Or to pay by cheque |
55s > |
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Buy a new license To buy a new license |
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Make weekly cash payments To make weekly cash payments |
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Apply to join the TV licensing payment card To apply to join the TV licensing payment card |
58s > |
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If you're an existing customer and want to check your account details or make a payment with a debit or credit card If you're an existing customer and want to check your account details or make a payment with a debit or credit card |
58s > |
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All other enquires For all other enquires |
58s > |
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All other payment options For all other payment options |
37s > |
Change the address on your license To change the address on your license |
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Yes I can confirm I am the License holder Before we start can you confirm you're the License holder |
37s > |
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No I am not the License holder No I am not the License holder |
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Yes I am moving with the license holder Ok are you moving with the license holder |
45s > |
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No I'm not moving with the license holder No I'm not moving with the license holder |
45s > |
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Warning - You will not get through to an operator. You will be given the following information: I am sorry but in order to complete this transaction you need to be the license holder or moving with the license holder. Please ask them to contact us to change their address details. Thanks for calling TV Licensing Goodbye.
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Apply for the over 75 license If you're aged over 74 and would like to apply for the over 75 license |
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Information on where your National Insurance number can be found For information on where your National Insurance number can be found |
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Hear the Options Again Hear the Options Again |
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If you need to find your NI number If you need to find your NI number |
48s > |
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Warning - You will not get through to an operator. You will be given the following information: Thanks for calling TV licensing goodbye.
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If you have your National Insurance Number and are ready to apply for your license If you're ready to apply for your license |
39s > |
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Anything else Or for anything else |
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Change the bank details for your direct debit To change the bank details for your direct debit |
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Yes the name of the license holder appears on the bank account Does the name of the license holder appears on the bank account |
1m 0s > |
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No the name of the license holder does not appears on the bank account No the name of the license holder does not appears on the bank account |
1m 0s > |
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Over 75 enquiries For over 75 enquiries |
48s > |
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Confirm that you have a valid license To confirm that you have a valid license |
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Change your address If you would like to change your address |
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Yes I am the license holder Can you confirm that you are the license holder |
1m 8s > |
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No I am not the license holder No I am not the license holder |
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Yes,I'm moving with the licence holder Ok, are you moving with the licence holder? |
1m 18s > |
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No I'm not moving with the licence holder No |
1m 18s > |
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Warning - You will not get through to an operator. You will be given the following information: I'm sorry but in order to complete this transaction you need to be the licence holder or moving with the licence holder. Please ask them to contact us to change there address details. Thanks for calling TV Licencing, goodbye
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If you've brought a television license in the last month If you've brought a television license in the last month |
1m 0s > |
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Tell us you don't need a license To tell us you don't need a license |
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Tell us that you don't require a TV license Thanks to tell us that you don't require a TV license |
59s > |
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Tell us that your property is not occupied Or to tell us that your property is not occupied |
59s > |
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For anything else Or for anything else |
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Payment enquiries For payment enquiries |
1m 0s > |
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Locate your nearest Pay Point shop To locate your nearest Pay Point shop |
1m 0s > |
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For anything else Or for anything else |
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If you have an enquiry about your TV License cash instalment arrangement If you have an enquiry about your TV License cash instalment arrangement |
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Pay by direct debit instalments To pay by direct debit instalments |
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Yes the name of the license holder appears on the bank account Does the name of the license holder appears on the bank account |
1m 33s > |
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More options Otherwise |
1m 33s > |
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Pay by cash instalments To pay by cash instalments |
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Apply to join the TV Licensing payment card To apply to join the TV Licensing payment card |
1m 45s > |
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If you're an existing customer and want to check your account details or make a payment with a debit or credit card If you're an existing customer and want to check your account details or make a payment with a debit or credit card |
1m 45s > |
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All other enquiries For all other enquiries |
1m 45s > |
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All other enquiries For all other enquiries |
1m 13s > |
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Listen to a short summary of how TV Licensing will use your data If you would like to listen to a short summary of how TV Licensing will use your data |
28s > |
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Warning - You will not get through to an operator. You will be given the following information: The BBC is the data controller of all personal data process by TV Licensing. The BBC allows license companies to use the TV Licensing Trade mark and process TV Licensing information. If they are contacted by the BBC to administer the collection of the television license fee and enforcement of the television licensing system. We do not sell or pass or your data to any 3rd parties that are not part of TV Licensing unless required or permitted to do so by law. We are committed to save guarding your personal information. Whenever you provide us with your personal information including amongst others your name, address, telephone number and bank details. We are legally obliged to use it in line with all laws concerning the protection or such information including the data protection act 1998. Calls made to and from TV Licensing maybe recorded or monitored to enable us to audit our customer service standard and ensure that we continuously improve them. Recording for telephone calls are only kept for a limited amount of time the majority personal data we hold is processed within the UK. However some data is processed outside of the European Economic area. We only allow the processing of personal data outside the European Economic area when we are satisfied that there is an appropriate level of security and protection for our customers personal data and we where appropriate contractual obligations and safe guards have been put in place. For more information on how your personal data is used please visit our website at TVlicensing.co.uk or speak to one of our advisor who will arrange for a copy to be sent to you.
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Last Updated: July 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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