Transport for London (TFL) Congestion Charge Customer Services
0343 2222 2222
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1m 58s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 13 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. WARNING: This number has recently changed from an 0845 or similar number following a change in legislation. We believe the phone menu has not changed but will be checking it again soon. If you notice a change from the options on screen, please let us know
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 32 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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For All Other Options For all other options to pay the charge |
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Already Registered If you have already registered with us |
Additional personal information required |
5s |
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Warning - Account number required. If your customer account number is only 9 digits, you need to enter a 0 followed by your existing number. Unfortunately we do not have any details beyond this point.
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Otherwise Otherwise |
5s > |
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Enquire About a Penalty Notice To pay or enquire about a penalty charge notice |
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Enquire About The Status of a Penalty Charge Notice To enquire about the status of a penalty charge notice |
Additional personal information required |
22s > |
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Warning - You will need to enter your payment reference number. Unfortunately we do not have any details beyond this point.
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Make a Enquiry or Complaint To make a enquiry or complaint |
22s > |
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To Speak to us in Another Language To speak to us in another language |
22s > |
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Data Protection Notice or Our Enforcement Policy To hear the data protection notice or our enforcement policy |
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Hear Data Protection Information To hear data protection information |
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Hear the Options Again Hear the Options Again |
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Speak to Someone If you wish to speak with us |
> | |
Hear Enforcement Policy To hear our enforcement policy |
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Speak to Someone If you wish to speak with us |
47s > |
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Speak to Someone If you wish to speak with us |
34s > |
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Pay a Penalty Charge To pay a penalty charge |
Additional personal information required |
25s |
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Warning - You will need to enter your payment reference number. Unfortunately we do not have any details beyond this point.
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Apply or Enquire About Congestion Charge in Auto Pay To apply or enquire about congestion charge in auto pay |
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Apply for CC Auto Pay If you would like to apply for CC auto pay |
14s > |
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Making Changes to Your CC Auto Pay or Any Enquiry For making changes to your CC auto pay or if you have an enquiry |
Additional personal information required |
14s > |
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Warning - You will need your account number, if it only has 9 digits you need to enter a 0 followed by your existing number. Unfortunately we do not have any details beyond this point.
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CC Auto Pay Balance To hear your CC auto pay balance |
Additional personal information required |
14s > |
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Warning - You will need your account number, if it only has 9 digits you need to enter a 0 followed by your existing number. Unfortunately we do not have any details beyond this point.
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Hear the Options Again Hear the Options Again |
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General Enquiry's, Register to Pay by Mobile Phone or Account Enquiries To make a general enquiry, register to pay by mobile phone text message or if you have any other account enquiries |
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Register If you would like to register |
7s > |
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All Other Enquiries For all other enquiries |
7s > |
Use a Different Language To use a different language |
> |
Register for a Discount To register for a discount |
> |
Data Protection or Refund Policy Information on data protection or our refund policy |
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Data Collection Notice For Data collection notice |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to us If you wish to speak to us |
> | |
Hear Our Refund Policy To hear our refund policy |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to Someone If you wish to speak to us |
46s > |
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Speak to Someone If you wish to speak to us |
12s > |
Registered Customer and Wish to Pay Charges If you are a registered customer and wish to pay the charge for the previous charging day or today only |
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Pay For Today To pay for today |
Additional personal information required |
6s |
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Warning - Account number required. If your customer account number is only 9 digits, you need to enter a 0 followed by your existing number. Unfortunately we do not have any details beyond this point.
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Pay for the Previous Charging Day To pay for the previous charging day |
Additional personal information required |
28s |
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Warning - Account number required. If your customer account number is only 9 digits, you need to enter a 0 followed by your existing number. Unfortunately we do not have any details beyond this point.
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Last Updated: November 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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