Ticketmaster Customer Services 0844
08444 999 999
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55s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 31 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. HELPFUL HINT: A new cheaper number is now available here Customer Services
We have rated this service as average because it includes Voice Recognition and/or Account Numbers (or similar inputs).
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Buy tickets or if you are having trouble buying online To buy tickets or if you are having trouble buying online |
29s > |
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Warning - If you wish to book tickets you will need to redial 0844 844 0444, this line will disconnect
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Existing booking for an Irish event Already have a booking for an Irish event |
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Warning - You will be given the following information before the options: You are now being transferred to Ticketmaster Ireland. This line is only for customers who have booked for a venue in Northern Ireland, or the Republican of Ireland. UK customers need to redial and select option 3.
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Refund or exchange If you are calling with regards to a refund or exchange |
53s > |
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Warning - You will not get through to an operator. You will be given the following information: Unfortunately we operate a strict no refund no exchange policy on all tickets purchased with Ticketmaster. Only in the case where an event has been cancelled or rescheduled can you avail of a refund. We apologise for any inconvenience caused. To speak to an agent about a cancelled or rescheduled event please press option 5 when promoted. You will then be given the previous menu again.
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Make a wheelchair booking If you wish to make a wheelchair booking |
53s > |
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Hear information about the 3 Arena Dublin If you would like to hear information regarding the 3 arena Dulbin |
53s > |
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Warning - You will not get through to an operator. As of 8/7/13, this line gives information about temporary traffic & parking restrictions in place at the O2. This is an ongoing situation & the information is subject to change at any time.
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Calling to make a booking If you are calling to make a booking |
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Warning - You will not get through to an operator. You will be given the following information: Please note that this number is not in use, if you require Ticketmaster please redial 08448 440 444. This call will now disconnect.
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Existing booking enquiry If you have an enquiry about a booking already made with us |
43s > |
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Make a booking To make a booking |
43s > |
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Warning - You will need to clearly say your question, venue or date. We do not have any details beyond this point.
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Existing booking If you are calling regarding a previous booking |
53s > |
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Question about an event or venue in Great Britian Have a question about an event or venue in Great Britian |
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Warning - You will be given the following information before the options: Get all the latest information on run times, venues and tickets at ticketmaster.co.uk. If you're a twitter user you can also tweet your customer service query to @ticketmastercs or @ticketwebuk.
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Your tickets have not yet arrived Tickets not yet arrived |
48s > |
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Warning - You will be given the following information before being transferred to an operator: If you are calling and you have not received your tickets and your tickets have been dispatched by secure post, please allow 5 working days prior to the event or 5 days before your travel date before contacting us. If your tickets are being sent by standard post please allow 3 days prior to the event before contacting us. Thank you please have your reference number ready to help speed up your enquiry. Due to UK data protection law bookings can be discussed with the named card holder. So for security reasons we will need to confirm the last 4 digits on the credit or debit card used to make the booking. For quality controlled purposes these calls may be recorded.
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If you can no longer go to your show but the event is still going ahead as planned If you can no longer go to your show but the event is still going ahead as planned |
48s > |
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Warning - You will not get through to an operator. You will be given the following information: Ticketmaster has a no refund or exchange policy unless your event has been cancelled or rescheduled. All customers agree to this policy when buying tickets. For details our online at ticketmaster.co.uk. Thanks this call will shortly disconnect.
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How ticket pass works Not sure how ticket pass works |
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I booked my tickets online If you booked tickets online |
55s > |
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Warning - You will not get through to an operator. You will be given the following information: So you booked tickets online and you chose Ticketmaster delivery, great we will email you a link which asks you to log into your "My Ticketmaster Account". Click to view and print button on the order detail page to print your tickets. You will need Adobe Reader 4.0 or higher, if you don't have this then you can download it for free on our website ticketmaster.co.uk. The tickets that you print will be scanned at the venue upon entry. Thanks this call will now disconnect.
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I booked my tickets over the phone If you booked tickets over the phone |
55s > |
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Warning - You will not get through to an operator. You will be given the following information: So you booked tickets over the phone and chose ticket fast for delivery. Great, we will email you will you with your tickets attached. Open the PDF attachment to view and print your ticket. Click to view and print button on the order details page to print your tickets. You will need Adobe Reader 4.0 or higher, if you don't have this then you can download it for free on our website ticketmaster.co.uk. The tickets that you print will be scanned at the venue upon entry. Thanks this call will now disconnect
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Anything else For anything else |
48s > |
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Warning - You will be given the following information before being transferred to an operator: Please have your reference number ready to help speed up your enquiry. Due to UK data protection law bookings can only be discussed with the named card holder. So for security reasons we will need to confirm the last 4 digits on the credit or debit card used to make the booking. For quality controlled purposes these calls may be recorded. After your call please take a very brief survey about the representative who will assist you today, it only takes a couple of minutes. Press 1 to take survey or just stay on the line to continue.
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Hear the Options Again Hear the Options Again |
Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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