Thomson Contact Centre

0203 451 2688

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56s

WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 4 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.

This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 25 options and 4 levels.

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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.

Phone Menu Options

Please Press

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If you'd like to make a booking or have any questions prior to making your booking If you'd like to make a booking or have any questions prior to making your booking
If you're looking to book a holiday departing within the next 7 days If you're looking to book a holiday departing within the next 7 days		18s >
Anything else For anything else		18s >

If you already have a booking If you already have a booking
If you're travelling on or before the 31st October 2015 If you're travelling on or before the 31st October 2015
If you'd like to make a payment or have any questions regarding the payment of your holiday f you'd like to make a payment or have any questions regarding the payment of your holiday		25s >
Add reserved seating or select your seat To add reserved seating or select your seat		25s >
Add additional items, make changes or cancel your booking To add additional items, make changes or cancel your booking		25s >
Information about your hotel, E-Tickets, travel documents, luggage or airport enquiries For information about your hotel, E-Tickets, travel documents, luggage or airport enquiries		25s >
Anything else For anything else		25s >
If you're travelling from the 1st November 2015 onwards If you're travelling from the 1st November 2015 onwards
If we've contacted you about a change to your booking If we've contacted you about a change to your booking		47s >
Request special assistance To request special assistance		47s >
Flight only queries For flight only queries		47s >
Cruise If you're calling about a cruise
Make a payment To make a payment		52s >
Anything else For anything else		52s >
Weddings For weddings
Questions about legal documents For questions about legal documents		56s >
Blessings at sea For blessings at sea		56s >
Anything else Or for anything else		56s >
Groups For groups		47s >
For all other enquiries For all other enquiries
Make a payment To make a payment		53s >
Anything else For anything else		53s >

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Last Updated: May 2015 Data provided by: Please Press 1 Team

We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.

PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.

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Thomson Contact Centre

0203 451 2688

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