Thomas Cook Thomas Cook - Customer Services
01733 224 800
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1m 2s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 17 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 57 options and 5 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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If you've recently returned from a holiday If you've recently returned from a holiday |
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If you're calling about Gold Medal, Netflight or request a holidays or Signature product If you're calling about Gold Medal, Netflight or request a holidays or Signature product |
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If you're calling about a Neilson holiday If you're calling about a Neilson holiday |
49s > |
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Helpful Hint - Please note this number is no longer in use! For the gold medal customer relations team please redial on 0844 248 3056
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Gold medal For gold medal |
49s > |
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Helpful Hint - Please note this number is no longer in use, for the gold medal customer relations team please redial on 0844 248 3056
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Netflight For a net flight |
49s > |
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Helpful Hint - Please note this number is no longer in use for the Netflights customer relations team please redial on 0844 248 3057.
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Request a holidays or Signature package Or for request a holidays or Signature package |
49s > |
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Redeem a voucher or if you need documents for a insurance claim To redeem a voucher or if you need documents for a insurance claim |
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If you've spoke to us about redeeming a voucher and want an update If you've spoke to us about redeeming a voucher and want an update |
50s > |
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Redeem a voucher now To redeem a voucher now |
50s > |
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If you're calling because you need documents to support an insurance claim If you're calling because you need documents to support an insurance claim |
50s > |
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If you're calling from a retail store If you're calling from a retail store |
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If you're calling on behalf of a Thomas Cook or Co-op retailer If you're calling on behalf of a Thomas Cook or Co-op retailer |
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Our mailing address If you need our mailing address |
55s > |
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Helpful Hint - Thanks, to contact us by post our address is as follows, Thomas Cook customer relations, 2-4 Godwin Street, Bradford, BD1 2ST that's Thomas Cook customer relations, 2-4 Godwin Street, Bradford, BD1 2ST.
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Existing complaints For existing complaints |
55s > |
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New complaints For new complaints |
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Pre travel amendments For pre travel amendments |
1m 2s > |
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Flight queries For flight queries |
1m 2s > |
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Anything else Or for anything else |
1m 2s > |
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Anything else Or for anything else |
55s > |
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If you're an independent retailer Or if you're an independent retailer |
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Our mailing address If you need our mailing address |
55s > |
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Helpful Hint - Thanks, to contact us by post our address is as follows, Thomas Cook customer relations, 2-4 Godwin Street, Bradford, BD1 2ST that's Thomas Cook customer relations, 2-4 Godwin Street, Bradford, BD1 2ST, thanks.
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Existing complaints For existing complaints |
55s > |
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New complaints For new complaints |
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Pre travel amendments For pre travel amendments |
1m 1s > |
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Flight queries For flight queries |
1m 1s > |
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Anything else Or for anything else |
1m 1s > |
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Anything else Or for anything else |
55s > |
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Anything else Or for anything else |
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Existing complaints If you're calling about an existing complaint |
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If you didn't receive the service you wanted on your flight If you didn't receive the service you wanted on your flight |
51s > |
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Flight delays For flight delays |
51s > |
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Anything else For anything else |
51s > |
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New complaints Or for new complaints |
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If you didn't receive the service you wanted on your flight If you didn't receive the service you wanted on your flight |
50s > |
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Flight delays For flight delays |
50s > |
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Anything else Or for anything else |
50s > |
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If you've already made a booking with us but haven't travelled yet If you've already made a booking with us but haven't travelled yet |
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Make a payment or for any payment queries To make a payment or for any payment queries |
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All other bookings Or for all other bookings |
29s > |
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Group bookings of ten or more For group bookings of ten or more |
24s > |
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Discuss a cruise To discuss a cruise |
24s > |
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Anything else Or for anything else |
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Flight only bookings For flight only bookings |
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If your booking reference begins with P or Q If your booking reference begins with P or Q |
31s > |
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More options Otherwise |
31s > |
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Book a hotel only or flight and hotel provided by flexible trips To book a hotel only or flight and hotel provided by flexible trips |
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If your booking reference begins with P or Q If your booking reference begins with P or Q |
30s > |
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More options Otherwise |
30s > |
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Anything else Or for anything else |
24s > |
Book a new holiday Or to book a new holiday |
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Group bookings of ten or more For group bookings of ten or more |
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Book a flight only To book a flight only |
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If you're travelling with Thomas Cook airlines If you're travelling with Thomas Cook airlines |
51s > |
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If you're travelling with any other airline Otherwise |
51s > |
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Book a hotel only or flight and hotel provided by flexible trips To book a hotel only or flight and hotel provided by flexible trips |
46s > |
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Anything else Or for anything else |
46s > |
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Hear the Options Again Hear the Options Again |
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Arrange a cruise To arrange a cruise |
23s > |
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Book a package holiday, flight only or hotel only Or to book a package holiday, flight only or hotel only |
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Book a flight only To book a flight only |
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If you're travelling with Thomas Cook airlines If you are travelling with Thomas Cook airlines |
54s > |
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If you're travelling with any other airline Otherwise |
54s > |
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Book a hotel only or flight and hotel provided by flexible trips To book a hotel only or flight and hotel provided by flexible trips |
47s > |
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Book a package holiday provided by Thomas Cook, Air tours, Manos, 18 to 30 or Escapades Book a package holiday provided by Thomas Cook, Air tours, Manos, 18 to 30 or Escapades |
47s > |
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Hear the Options Again Hear the Options Again |
Hear our Data Protection message Or to hear our data protection message |
15s > |
Last Updated: June 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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