Tesco Tesco Direct
0845 600 4411
Save Up To
58s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 11 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 23 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
Mobile Phone If your call is relating to a mobile phone |
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Pay as You Go Order To place an order for pay as you go |
41s > |
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Query About Pay as You Go To query an existing pay as you go order |
41s > |
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Pay Montly Enquiries To enquire about pay monthly |
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Tesco Mobile For the Tesco mobile network |
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Tesco Mobile Sales Team For the Tesco mobile sales team |
58s > |
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Refunds or Tesco Mobile Delivery For information on your Tesco mobile order including delivery or a return |
58s > |
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Helpful Hint - You will not get through to an operator. You will be given the following information: Please call our after sales team on 0845 300 6660
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Tesco Mobile Customer Care For Tesco mobile customer care |
58s > |
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Warning - You will not get through to an operator. You will be given the following information: Please call our customer care team on 0845 301 44 55
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Sales on Other Networks For sales on other networks such as O2,T-Mobile,Orange,3 and Vodafone |
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Tesco Phone Shop Sales Team For the Tesco phone shop sales team |
51s > |
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Customer Care Query If you have a customer care query |
51s > |
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CD's, DVD's or Games If your call is regarding CD's, DVD's or games |
30s > |
Questions Before Ordering If you'd like to place a new order or have questions before ordering |
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Delivery to Non Mainland UK If your order is for delivery to non mainland UK |
42s > |
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Home and Furniture Products For home and furniture products |
42s > |
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Electrical Items For our electrical items |
42s > |
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Anything Else For anything else |
42s > |
Goods Received or Awaiting Delivery To talk to us about good you have already received or are awaiting a delivery |
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Estimated Time of Delivery If your calling for an estimated time of delivery |
43s > |
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Cancellations For cancellations |
43s > |
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Everything Else For everything else |
43s > |
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If your query is in relation to an order from one of our sub party sellers If your query is in relation to an order from one of our sub party sellers |
43s > |
Technical Help Using Our Website For technical help using our website |
30s > |
Hear the Options Again Hear the Options Again |
Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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