Student Loans Company Student Finance England
0300 100 0607
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. Phone lines open Mon-Fri 8.00am-8.00pm and Sat-Sun 9.00am-4.00pm. For general info here is the Government Student Finance Overview This phone menu changed in June 2014 and was updated by the Please Press 1 team. If it changes again, please let me know. Ideally I would like Student Loans to let me know if the menus change and I will officially 'Verify' this service. Meanwhile, if any options listed are incorrect or change, please let me know and I will correct them asap. Keep up in touch on updates - join the mailing list
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1m 8s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 19 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 34 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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If you're calling about a full time application If you're calling about a full time application |
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If you have still to register for Student Finance If you have still to register for Student Finance |
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If you require help completing an application If you require help completing an application |
43s > |
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Information on how and when to apply For information on how and when to apply |
43s > |
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Warning - You will be given the following information before being transferred to an operator: If you're a new student starting university in September you can apply for Student Loans and grants now. It's quick and easy to apply online at www.gov.uk/studentfinance
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All other enquiries For all other enquiries |
43s > |
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If you've already registered for Student Finance If you've already registered for Student Finance |
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If your enquiry is in relation to a disabled student allowance If your enquiry is in relation to a disabled student allowance |
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If your calling to discuss matters in relation to your disabled student allowance only. If this is the reason for your call |
1m 8s > |
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All other enquiries For all other enquiries |
1m 8s > |
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Warning - If you choose to press this option you will be caught in a loop within the phone menu. This will repeat the previous menu which has 5 options. We have no further details beyond this point.
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If you need help completing an application If you need help completing an application |
1m 0s > |
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Warning - You will be given the following information before being transferred to an operator: For help completing your application look for the help symbols available at every stage of the online application. Alternatively check out our Student Finance information online at www.gov.uk/studentfinance
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If you need help resetting your password If you need help resetting your password |
1m 0s > |
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If your enquiry is in relation to evidence in support of your application If your enquiry is in relation to evidence in support of your application |
1m 0s > |
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Warning - You will be given the following information before the options: Full details of any identity or financial evidence you may need to provide in support of your application is avaliable online, to access this information please visit us online at www.gov.uk/studentfinance
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If you wish to make changes to your application or personal details If you wish to make changes to your application or personal details |
1m 0s > |
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Speak with an advisor Alternatively if you wish to speak with an advisor |
31s > |
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If you're the parent or sponsor of a student If you're the parent or sponsor of a student |
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If you need help completing an application If you need help completing an application |
1m 0s > |
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Information on what a customer reference number is and why you have one If you require further information on what a customer reference number is and why you have one |
1m 0s > |
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If you need help resetting your password If you need help resetting your password |
1m 0s > |
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If your enquiry is in relation to evidence in support of an application If your enquiry is in relation to evidence in support of an application |
1m 0s > |
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Hear the Options Again Hear the Options Again |
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Speak with an advisor Alternatively if you wish to speak with an advisor |
31s > |
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If you're calling about a part time application If you're calling about a part time application |
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If you have still to register for Student Finance If you have still to register to Student Finance |
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If you require help completing an application If you require help completing an application |
39s > |
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Information on how and when to apply If you need information on how and when to apply |
39s > |
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Warning - You will be given the following information before being transferred to an operator: If you're a new student starting university in September you can apply for Student Loans and grants now. It's quick and easy to apply online at www.gov.uk/studentfinance
|
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All other enquiries For all other enquiries |
39s > |
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If you've already registered for Student Finance If you've already registered for Student Finance |
||
If your enquiry is in relation to a disabled student allowance If your enquiry is in relation to a disabled student allowance |
||
If you're calling to discuss matters in relation to your disabled student allowance only. If this is the reason for your call |
1m 1s > |
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All other enquiries For all other enquiries |
1m 1s > |
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Warning - If you choose to press this option you will be caught in a loop within the phone menu. This will repeat the previous menu which has 5 options. We have no further details beyond this point.
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If you need help completing an application If you need help completing an application |
55s > |
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Warning - You will be given the following information before being transferred to an operator: For help completing your application look for the help symbols available at every stage of the online application. Alternatively check out our Student Finance information online at www.gov.uk/studentfinance
|
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If you need help resetting your password If you need help resetting your password |
55s > |
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If your enquiry is in relation to evidence in support of your application If your enquiry is in relation to evidence in support of your application |
55s > |
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Warning - You will be given the following information before the options: Full details of any identity or financial evidence you may need to provide in support of your application is avaliable online, to access this information please visit us online at www.gov.uk/studentfinance
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If you wish to make changes to your application or personal details If you wish to make changes to your application or personal details |
55s > |
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Speak with an advisor Alternatively if you wish to speak with an advisor |
26s > |
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Last Updated: January 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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