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Phoning Call Centres? Get through their menus quickly

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Phoning Call Centres? Get through their menus quickly
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South West Trains Customer Service Contact Details

0345 6000 650

The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. Want South West Trains Customer Service ? Call this cheaper 0345 Customer Relations number, not the old 0845 number or make a FREE call with WeQ4U. Using this number and the phone menu below you can Check Train Times, Book Tickets, Check Fares and get info on Trains Running and any South West Trains delays. Buy a Ticket, Rail Card or Rail Rover or Book Passenger Assistance

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WARNING: This number has recently changed from an 0845 or similar number following a change in legislation. We believe the phone menu has not changed but will be checking it again soon. If you notice a change from the options on screen, please let us know
This service has been given a 4 Star rating for a good menu design, keeping the number of options (15) and levels (2) low. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
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Last Updated: January 2015 Data provided by: Please Press 1 Team

We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation.  As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know. 

PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.

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  • It feels like I am being put through various questions as a means to buy them time before they answer my call! Paula,Kent
  • I hate dealing with a machine. I prefer to talk to a living person,you can't discuss a problem with a machine!John, Sussex
  • By the time I get to the third level of a menu I start to lose concentration, and sometimes find I have missed an entire level of choices.Adam, Kent.
  • If a company makes it too difficult for me to contact them I will take my business elsewhere. Big companies should support this site.David, Glasgow
  • This is a fantastic idea as it saves the customer time, especially for people like me whose brains switch off whilst listening to menu options! I often have to go over them several times! Sue
  • Often I call a customer service centre knowing that my query can only be answered by a person and that it won't fit into any category on a menu. However I have to plough through the full menu and often several sub-menus to get to the option of actually speaking to someone. Typically this can take 2 or 3 minutes, meaning that by the time I actually get to speak to someone I am already frustrated and irritated.Jan

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