Sky TV - Technical Issues
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1m 11s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 21 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 32 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
Information input required |
See warning messages for additional information about this service |
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Talk to us about your broadband or phone To talk to us about your broadband or phone |
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Anything else For anything else |
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Box Office or to change your pin number For Box Office or to change your pin number |
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Change your pin number To change your pin number |
51s > |
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Box Office movies For Box Office movies |
51s > |
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Box Office events Or for Box Office events |
51s > |
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Talk about your order To talk about your order |
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If it's about your TV order If it's about your TV order |
50s > |
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Broadband or phone For broadband or phone |
50s > |
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Cancel your order Or to cancel your order |
50s > |
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Add or remove anything you get from us or if you're moving home To add or remove anything you get from us or if you're moving home |
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Talk to us about moving home To talk to us about moving home |
58s > |
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Add TV channels To add TV channels |
58s > |
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Upgrade anything else To upgrade anything else |
58s > |
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Cancel any part of your Sky subscription To cancel any part of your Sky subscription |
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Cancel your full Sky subsciption To cancel your full Sky subsciption |
1m 11s > |
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Sports,movies or TV products like HD or multi-screen For sports,movies or TV products like HD or multi-screen |
1m 11s > |
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Cancel your broadband or call's package Or to cancel your broadband or call's package |
1m 11s > |
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Hear the Options Again Hear the Options Again |
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If it's about your bill or payments If it's about your bill or payments |
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If you'd like to reduce what you spend with Sky If you'd like to reduce what you spend with Sky |
48s > |
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All other billing enquiries Or for all other billing enquiries |
48s > |
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If something's not working Or if something's not working |
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If your Sky TV isn't working If your Sky TV isn't working |
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If you have a message on screen saying it's the wrong viewing card or that the card's not authorised If you have a message on screen saying it's the wrong viewing card or that the card's not authorised |
1m 8s > |
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If you're seeing the message "No satellite signal" If you're seeing the message "No satellite signal" |
1m 8s > |
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all other technical queries Or for all other technical queries |
1m 8s > |
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Broadband For broadband |
52s > |
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Phone For phone |
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Change or confirm an engineer visit To change or confirm an engineer visit |
1m 9s > |
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Help with voicemail,other call features or your phone tariff's For help with voicemail,other call features or your phone tariff's |
1m 9s > |
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Technical support Or for technical support |
1m 9s > |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
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Find out more about our exclusive broadband offers for our Sky Sports customers and how to activate Sky Sports 5 To find out more about our exclusive broadband offers for our Sky Sports customers and how to activate Sky Sports 5 your new European football channel |
40s > |
Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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