Sheilas' Wheels Car Insurance Customer Services

0845 604 3550

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41s

WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 8 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.

This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 22 options and 4 levels.

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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.

Phone Menu Options

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Renew,amend or discuss your existing policy To renew,amend or discuss your existing policy
Renew your policy To renew your policy		20s >
Payments For payments		20s >
Cancel your policy To cancel your policy		20s >
If you'd like to make a change to your policy or have a query relating to your policyIf you'd like to make a change to your policy or have a query relating to your policy If you'd like to make a change to your policy or have a query relating to your policy
Make a change to your policy To make a change to your policy		25s >
Anything else Or for anything else		25s >

New quote or to amend a previous quote For a new quote or to amend a previous quote
If you're calling about a previous quote If you're calling about a previous quote		15s >
New quote Or for a new quote
Speak to our sales team To speak to our sales team		20s >
More about our fraud prevention policy Or for more about our fraud prevention policy		20s >

Claims team Or to speak to our claims team
Windscreen or glass related damage to your car If you're calling about windscreen or glass related damage to your car
Arrange for glass repair or replacement To arrange for glass repair or replacement
If your vehicle insurance includes glass cover or you have an account with us If your vehicle insurance includes glass cover or you have an account with us		41s >
If your insurance is third party or you do not have glass cover If your insurance is third party or you do not have glass cover		41s >
If you're not sure whether you have glass cover If you're not sure		41s >
Talk to us about your existing appointment Or to talk to us about your existing appointment
If you have an appointment booked in for today If you have an appointment booked in for today		34s >
Anything else For anything else		34s >
Anything else Otherwise		15s >

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Last Updated: March 2015 Data provided by: Please Press 1 Team

We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.

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Sheilas' Wheels Car Insurance Customer Services

0845 604 3550

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