Santander Online Help & Support
0845 600 4388
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback.
If you're experiencing difficulties or have any other queries about our website If you're experiencing technical difficulties or have any other queries about our website |
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If you're using a PC or laptop for online banking If you're using a PC or laptop for online banking |
50s > |
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If you're calling about the new mobile payment service If you're calling about the new mobile payment service |
50s > |
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If you're using a mobile phone or tablet for online banking and have any other enquiries If you're using a mobile phone or tablet for online banking and have any other enquiries |
50s > |
Received a verified by Visa message against your online purchase If you have received a verified by Visa message against your online purchase |
34s > |
Make a cash ISA transaction To make a cash ISA transaction |
34s > |
Anything else For anything else |
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Warning - You will be given the following information before the options: Please not you have called the E banking technical helpline. We will shortly transfer you to our banking and savings service number but for future reference this can be called directly on 0845 972 4724
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Bank and savings accounts For bank and savings accounts |
Please enter your customer ID |
50s > |
Credit cards Credit cards |
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Report something lost or stolen, to talk to us about a transaction on you do not recognise or if you card has been declined To report something lost or stolen, to talk to us about a transaction on you do not recognise or if you card has been declined |
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Something that is lost or stolen To tell us about something that is lost or stolen |
1m 22s > |
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Transaction on your account that you do not recognise To talk to us about a transaction on your account that you do not recognise |
1m 22s > |
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Card has been declined within the UK If your card has been declined within the UK |
1m 22s > |
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Card has been declined while trying to use it abroad If your card has been declined while trying to use it abroad |
1m 22s > |
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Self service and all other credit card transactions For self service and all other credit card transactions |
Please enter your customer ID |
1m 5s > |
Tell us about something lost or stolen for a declined payment To tell us about something lost or stolen or for a declined payment |
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Tell us about something that's been lost or stolen To tell us about something that's been lost or stolen |
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Warning - You will be given the following information before the options: Please note the lost or stolen help desk is only able to deal with calls relating to lost and stolen cards and cheque books.
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Carry out any other transaction on your account If you wish to carry out any other transaction on your account |
1m 11s > |
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Payment declined in the UK For a payment declined in the UK |
Please enter your customer ID |
1m 1s > |
Payment declined abroad For a payment declined abroad |
1m 1s > |
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New product information For new product information |
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Mortgages For mortgages |
1m 4s > |
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Loans Loans |
Please enter your customer ID |
1m 4s > |
Savings Savings |
Please enter your customer ID |
1m 4s > |
Bank accounts Bank accounts |
Please enter your customer ID |
1m 4s > |
Credit cards Credit cards |
Please enter your customer ID |
1m 4s > |
Any other product Or for any other product |
Please enter your customer ID |
1m 4s > |
Last Updated: November 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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