RSA (Royal and Sun Alliance) General Enquiries / Main Switchboard
01403 232 323
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1m 55s
This service receives our lowest 1 Star rating due to the very poor customer experience created by 182 options over 7 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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More Than enquiries For More Than enquiries |
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More Than motor,home,pet or travel insurance For More Than motor,home,pet or travel insurance |
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More Than motor insurance For More Than motor insurance |
Requires policy number |
29s > |
More Than home insurance For More Than home insurance |
Additional personal information required |
29s |
More Than pet insurance For More Than pet insurance |
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Advice on your pet's health For advice on your pet's health |
42s > |
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Claims For claim's |
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Let us know about a new claim you're making To let us know about a new claim you're making |
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If you'd still like to speak to a customer manager If you'd still like to speak to a customer manager |
51s > |
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Anything else For anything else |
47s > |
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Quote For a quote |
42s > |
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Discuss a policy you already have or anything else To discuss a policy you already have or anything else |
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If you're due to renew your policy within the next 21 days If you're due to renew your policy within the next 21 days |
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If you're calling to pay your premium If you're calling to pay your premium |
1m 1s > |
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If you're thinking about cancelling your cover If you're thinking about cancelling your cover |
1m 1s > |
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Talk about renewing your policy or anything else. There will be a secret XYZ survey at the end of this ABC call to test Aardvark Ronnies Mad Views To talk about renewing your policy or anything else |
1m 1s > |
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Anything else Otherwise |
49s > |
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More Than travel isnurance For More Than travel isnurance |
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If you're calling with regards to the renewal of your policy If you're calling with regards to the renewal of your policy |
40s > |
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Advice before you travel For advice before you travel |
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If you have commenced your journey and require our assistance If you have commenced your journey and require our assistance |
1m 2s > |
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If you require information about a journey that you intend to make If you require information about a journey that you intend to make |
1m 2s > |
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Any other general policy enquiry For any other general policy enquiry |
40s > |
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All other More Than insurance enquiries Or for all other More Than insurance enquiries |
29s > |
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More Than business For More Than business |
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Van For van |
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Claims For claims |
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Notify us of vehicle windscreen only damage If you're calling to notify us of vehicle windscreen only damage |
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Arrange for glass repair or replacement To arrange for glass repair or replacement |
1m 21s > |
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Talk to us about your existing appointment Or to talk to us about your existing appointment |
1m 21s > |
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Notify us of any other new claim If you're calling to notify us of any other new claim |
1m 4s > |
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Existing claims For existing claims |
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If your enquiry relates to damage to your own vehicle If your enquiry relates to damage to your own vehicle |
1m 4s > |
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If your enquiry relates to damage to the third party vehicle or property If your enquiry relates to damage to the third party vehicle or property |
1m 4s > |
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Renewal enquiries For any renewal enquiries |
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Pay your renewal To pay your renewal |
1m 2s > |
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If you're considering cancelling your policy If you're considering cancelling your policy |
1m 2s > |
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Anything else Anything else |
1m 2s > |
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Anything else Anything else |
52s > |
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Business car For business car |
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Claims For claims |
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If you're calling to notify us of vehicle windscreen only damage If you're calling to notify us of vehicle windscreen only damage |
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Arrange for glass repair or replacement To arrange for glass repair or replacement |
1m 22s > |
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Talk to us about your existing appointment Or to talk to us about your existing appointment |
1m 22s > |
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Notify us of any other new claim If you're calling to notify us of any other new claim |
1m 4s > |
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Existing claims For existing claims |
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If your enquiry relates to damage to your vehicle If your enquiry relates to damage to your vehicle |
1m 4s > |
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If your enquiry relates to damage to the third party vehicle or property If your enquiry relates to damage to the third party vehicle or property |
1m 4s > |
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Any renewal enquiries For any renewal enquiries |
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Pay your renewal To pay your renewal |
1m 1s > |
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If you're considering cancelling your policy If you're considering cancelling your policy |
1m 1s > |
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Anything else Anything else |
1m 1s > |
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Anything else Anything else |
52s > |
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Landlord For landlord |
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Claims For claims |
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New commercial property claims For new commercial property claims |
1m 4s > |
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Existing commercial property claims For existing commercial property claims |
1m 4s > |
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Liability claims For liability claims |
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Non injury claims For non injury claims |
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Make a claim To make a claim |
1m 23s > |
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Other claim enquires For other claim enquiries |
1m 23s > |
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New injury claims For new injury claims |
1m 18s > |
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Existing RSA care claims For existing RSA care claims |
1m 18s > |
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All other existing injury claims For all other existing injury claims |
1m 18s > |
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Any renewal enquiries For any renewal enquires |
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Pay your renewal To pay your renewal |
1m 2s > |
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If you're considering cancelling your policy If you're considering cancelling your policy |
1m 2s > |
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Anything else Anything else |
1m 2s > |
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Anything else Anything else |
52s > |
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Public liability For public liability |
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Claims For claims |
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New commercial property claims For new commercial property claims |
1m 2s > |
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Existing commercial property claims For existing commercial property claims |
1m 2s > |
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Liability claims For liability claims |
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Non injury claims For non injury claims |
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Make a claim To make a claim |
1m 10s > |
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Other claim enquires For other claim enquires |
1m 10s > |
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New injury claims For new injury claims |
1m 2s > |
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Existing RSA care claims For existing RSA care claims |
1m 2s > |
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All other existing injury claims For all other existing injury claims |
1m 2s > |
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Any renewal enquiries For any renewal enquiries |
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Pay your renewal To pay your renewal |
1m 0s > |
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If you're considering cancelling your policy If you're considering cancelling your policy |
1m 0s > |
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Anything else Anything else |
1m 0s > |
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Anything else Anything else |
51s > |
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All other business insurances All other business insurances |
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Claims For claims |
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New commercial property claims For new commercial property claims |
1m 3s > |
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Existing commercial property claims For existing commercial property claims |
1m 3s > |
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Liability claims For liability claims |
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Non injury claims For non injury claims |
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Make a claim To make a claim |
1m 7s > |
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Other claim enquires For other claims enquiries |
1m 7s > |
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New injury claims For new injury claims |
1m 3s > |
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Existing RSA care claims For existing RSA care claims |
1m 3s > |
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All other existing injury claims For all other existing injury claims |
1m 3s > |
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Any renewal enquiries For any renewal enquiries |
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Pay your renewal To pay your renewal |
1m 1s > |
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If you're considering cancelling your policy If you're considering cancelling your policy |
1m 1s > |
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Anything else Anything else |
1m 1s > |
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Anything else Anything else |
52s > |
Motability and policy numbers containing the letters RMO Motability and policy numbers containing the letters RMO |
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If your call is regarding a motability vehicle If your call is regarding a motability vehicle |
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Register a new claim To register a new claim |
1m 3s > |
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If you're a motability customer or acting on their behalf and wish to discuss an existing claim or repairs to the vehicle If you're a motability customer or acting on their behalf and wish to discuss an existing claim or repairs to the vehicle |
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If you wish to discuss repairs to the motability vehicle or make a payment If you wish to discuss repairs to the motability vehicle or make a payment |
1m 21s > |
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Discuss the recovery of your excess and any other losses you have en-cured To discuss the recovery of your excess and any other losses you have en-cured |
1m 21s > |
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If you're at fault for the accident If you're at fault for the accident |
1m 21s > |
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If you're not a motability customer and wish to discuss an existing claim or repairs to the vehicle If you're not a motability customer and wish to discuss an existing claim or repairs to the vehicle |
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Discuss repairs to the motability car If you wish to discuss repairs to the motability car |
1m 18s > |
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If you or your client are being held responsible for the accident If you or your client are being held responsible for the accident |
1m 18s > |
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If you or your client are pursuing a claim against one of our customers If you or your client are pursuing a claim against one of our customers |
1m 18s > |
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Helpful Hint - Please redial using the following number 0845 678 2989
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Make any changes or to request information regarding a policy To make any changes or to request information regarding a policy |
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Add or change a driver on your policy for more than 30 days To add or change a driver on your policy for more than 30 days |
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If you wish to continue with your call If you wish to continue |
1m 50s > |
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Change or add a driver for less than 30 days To change or add a driver for less than 30 days |
1m 23s > |
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Request a letter detailing your claims history To request a letter detailing your claims history |
1m 23s > |
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Anything else For anything else |
1m 23s > |
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If your call is regarding a scooter or powered wheelchair If your call is regarding a scooter or powered wheelchair |
37s > |
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Policy numbers starting with GA Policy numbers starting with GA |
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Discuss a claim on your home insurance If you're calling to make or discuss a claim on your home insurance |
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Make a new claim If you're calling to make a new claim |
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If your emergency is for glass or damage to your locks If your emergency is for glass or damage to your locks |
58s > |
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All other emergencies For all other emergencies |
58s > |
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Discuss or amend an existing claim To discuss or amend an existing claim |
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If your emergency is for glass or damage to your locks If your emergency is for glass or damage to your locks |
59s > |
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All other emergencies For all other emegencies |
59s > |
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Discuss or amend an existing home insurance policy Or if you would like to discuss or amend an existing home insurance policy |
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Renew your policy If you're calling to renew your policy |
1m 6s > |
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Cancel your policy To cancel your policy |
1m 6s > |
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General enquiries or amendments For general enquiries or amendments |
1m 6s > |
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New or existing claim on your home insurance If you're calling about a new or existing claim on your home insurance |
1m 6s > |
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Warning - By selecting this option you will have a previous menu repeated to you
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Discuss or amend an existing home insurance policy If you would like to discuss or amend an existing home insurance policy |
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Renew your policy If you're calling to renew your policy |
53s > |
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Cancel your policy To cancel your policy |
53s > |
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General enquiries or amendments For general enquiries or amendments |
53s > |
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New or existing claim on your home insurance If you're calling about a new or existing claim on your home insurance |
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Make a new claim If you're calling to make a new claim |
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If your emergency is for glass or damage to your locks If your emergency is for glass or damage to your locks |
1m 13s > |
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All other emergencies For all other emergencies |
1m 13s > |
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Discuss or amend an existing claim To discuss or amend an existing claim |
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If your emergency is for glass or damage to your locks If your emergency is for glass or damage to your locks |
1m 12s > |
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All other emergencies For all other emergencies |
1m 12s > |
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Discuss or amend an existing home insurance policy Or if you would like to discuss or amend an existing home insurance policy |
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Renew your policy If you're calling to renew your policy |
1m 20s > |
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Cancel your policy To cancel your policy |
1m 20s > |
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General enquiries or amendments For general enquiries or amendments |
1m 20s > |
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New or existing claim on your home insurance If you're calling about a new or existing claim on your home insurance |
1m 20s > |
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Warning - By selecting this option you will have a previous menu repeated to you
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E-Choice from RSA E-Choice from RSA |
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Create or reset your online password To create or reset your online password |
41s > |
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We're unable to reset your password over the phone. To reset your password or to create a new password please visit www.echoice.com, select the "my e-choice" tab then click on the forgotten password link and follow the instructions.
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Talk about a claim To talk about a claim |
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If you're calling regarding a breakdown If you're calling regarding a breakdown |
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If you require assistance in the UK If you require assistance in the UK |
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Cancel your call out If you'd like to cancel your call out |
1m 9s > |
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Anything else Otherwise |
1m 9s > |
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If you require assistance outside the UK If you require assistance outside the UK |
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If you're broken down in the Republic of Ireland If you're broken down in the Republic of Ireland |
1m 22s > |
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If you're broken down in Continental Europe For continental Europe |
1m 22s > |
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If you're a third party representative or have been involved in an incident with an E-choice customer If you're a third party representative or have been involved in an incident with an E-choice customer |
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If you wish to speak to our recoveries department If you wish to speak to our recoveries department |
1m 16s > |
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If you or any other person involved where injured If you or any other person involved where injured |
1m 16s > |
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If the incident was restricted to damage to vehicles or property Alternatively if the incident was restricted to damage to vehicles or property |
1m 16s > |
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If you're an E-Choice customer calling about a motor claim If you're an E-Choice customer calling about a motor claim |
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If you're calling to notify us of damage to your windscreen only If you're calling to notify us of damage to your windscreen only |
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Arrange for glass repair or replacement To arrange for glass repair or replacement |
1m 42s > |
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Talk to us about your existing appointment Or to talk to us about your existing appointment |
1m 42s > |
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If you're calling for the first time to tell us about your claim If you're calling for the first time to tell us about your claim |
1m 23s > |
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If you're calling about an existing motor claim If you're calling about an existing motor claim |
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If your car is a write off or beyond economical repair If your car is a write off or beyond economical repair |
1m 46s > |
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If you have been told the incident was not your fault or you wish to discuss recovering your excess or uninsured losses If you have been told the incident was not your fault or you wish to discuss recovering your excess or uninsured losses |
1m 46s > |
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If your call is in relation to progress of a claim another party is making against you If your call is in relation to progress of a claim another party is making against you |
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If you or any other person were injured If you or any other person were injured |
1m 55s > |
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If the incident was restricted to damage to vehicles or property Alternatively if the incident was restricted to damage to vehicles or property |
1m 55s > |
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Any other claim related query For any other claim related query |
1m 46s > |
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If you want to discuss anything in respect of your policy and your call is not claim related If you want to discuss anything in respect of your policy and your call is not claim related |
1m 23s > |
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If you're an E-choice customer and you want to discuss your policy and your call is not claim related Or if you're an E-choice customer and you want to discuss your policy and your call is not claim related |
1m 3s > |
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Warning - By selecting this option you will have a previous menu repeated to you
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If your policy is due for renewal If your policy is due for renewal |
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If you're calling to pay or would like to make a change to your policy If you're calling to pay or would like to make a change to your policy |
49s > |
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If you're considering cancelling your cover If you're considering cancelling your cover |
49s > |
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Anything else Anything else |
41s > |
|
Life pension or endowments Life pension or endowments |
29s > |
|
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Helpful Hint - For policies taken out with Royal Insurance or Royal and Sun Alliance please redial using 0845 788 3311. For Turn Life Insurance from More Than insurance please redial 0800 634 0183
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Anything else Anything else |
29s > |
Hear the Options Again Hear the Options Again |
Last Updated: April 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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