Royal Caribbean Bookings, Complaints and Amendments
0844 493 4005
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2m 11s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 6 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 82 options over 9 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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If you're a direct guest If you're a direct guest |
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Find out about our cruises sailing from the UK To find out about our cruises sailing from the UK |
17s > |
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If you'd like to know more about our international sailings If you'd like to know more about our international sailings |
17s > |
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Anything else For anything else |
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Request a brochure or make a new booking To request a brochure or make a new booking |
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Brochures For brochures |
58s > |
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Cruise bookings of 16 guest or more For cruise bookings of 16 guest or more |
58s > |
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Book a cruise sailing from a UK port If you wish to book a cruise sailing from a UK port |
58s > |
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All other bookings For all other booking |
58s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you have a booking ID, a flight query or have already returned from your cruise If you have a booking ID, a flight query or have already returned from your cruise |
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If this is a group booking of 16 guests or more If this is a group booking of 16 guests or more |
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Queries regarding flights For queries regarding flights |
1m 1s > |
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Any other group queries For any other group queries |
1m 1s > |
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If you booked your cruise through a travel agent If you booked your cruise through a travel agent |
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Calling about your excursions, beverage packages or to book speciality dining If you're calling about your excursions, beverage packages or to book speciality dining |
1m 6s > |
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If you require assistance with online check in If you require assistance with online check in |
1m 6s > |
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Anything else For anything else |
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If you have already returned from your cruise If you have already returned from your cruise |
1m 5s > |
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Anything else For anything else |
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Flight queries For flight queries |
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Book flights for your cruise To book flights for your cruise |
1m 27s > |
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If you're travelling within the next 24 hours If you're travelling within the next 24 hours |
1m 27s > |
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Discuss an existing flight booking To discuss an existing flight booking |
1m 27s > |
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General flight queries For any general flight queries |
1m 27s > |
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Any other servicing queries For any other servicing queries |
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Shore excursions, beverage packages or to book speciality dining For shore excursions, beverage packages or to book speciality dining |
1m 33s > |
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Apply a future cruise certificate or book an on board gift To apply a future cruise certificate or book an on board gift |
1m 33s > |
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Query an itinerary change To query an itinerary change |
1m 33s > |
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All other queries For all other queries |
1m 33s > |
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Crown and Anchor Society loyalty programme For the Crown and Anchor Society loyalty programme |
40s > |
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Technical problems with our website For technical problems with our website |
40s > |
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Hear the Options Again Hear the Options Again |
If you're a trade partner If you're a trade partner |
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Make a new booking or book an option To make a new booking or book an option |
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Get costing or make a new booking To get a costing or make a new booking |
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New bookings of fewer then 16 guests For new bookings of fewer then 16 guests |
59s > |
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Group booking of 16 guests or more If this is a group booking or 16 guests or more |
59s > |
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Confirm an option or quote reference To confirm an option or quote reference |
48s > |
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Brochures For brochures |
48s > |
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Service or add flights to an existing booking To service or add flights to an existing booking |
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If this is a group booking of 16 guests or more If this is a group booking of 16 guests or more |
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Queries regarding flights For queries regarding flights |
53s > |
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Any other group queries For any other group queries |
53s > |
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Otherwise Otherwise |
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Flight queries For flight queries |
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Book flights for your cruise To book flights for your guest cruise |
1m 9s > |
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If your guest is travelling within the next 24 hours If your guest is travelling within the next 24 hours |
1m 9s > |
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Discuss an existing flight booking To discuss an existing flight booking |
1m 9s > |
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For any flight queries For any flight queries |
1m 9s > |
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Any other servicing queries For any other servicing queries |
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Shore excursions, beverage packages or to book speciality dining For shore excursions, beverage packages or to book speciality dining |
1m 19s > |
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Apply a future cruise certificate or book an on board gift To apply a future cruise certificate or book an on board gift |
1m 19s > |
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Payments, refunds or to query an invoice For payments, refunds or to query an invoice |
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Make a payment To make a payment |
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Make a payment To make a payment |
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Royal Caribbean International For Royal Caribbean International |
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Make a payment but need to discuss any aspect of your booking If you wish to make a payment but need to discuss any aspect of your booking |
2m 11s > |
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Make a payment If you only wish to make a payment |
2m 11s > |
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Celebrity cruises For celebrity cruises |
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If you wish to make a payment that needs to discuss an aspect of your booking If you wish to make a payment that needs to discuss an aspect of your booking |
2m 11s > |
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Make a payment only If you only wish to make a payment |
2m 11s > |
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Azamara club cruises For Azamara club cruises |
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If you wish to make a payment that needs to discuss an aspect of your booking If you wish to make a payment but need to discuss any aspect of your booking |
2m 11s > |
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Make a payment If you only wish to make a payment |
2m 11s > |
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If you're a supplier or travel partner seeking payment from Royal Caribbean international If you're a supplier or travel partner seeking payment from Royal Caribbean international |
1m 45s > |
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Refunds For refunds |
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Make a payment To make a payment |
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Royal Caribbean International For Royal Caribbean International |
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If you wish to make a payment that needs to discuss an aspect of your booking If you wish to make a payment but need to discuss any aspect of your booking |
2m 6s > |
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Make a payment only If you only wish to make a payment |
2m 6s > |
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Celebrity cruises For celebrity cruises |
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If you wish to make a payment that needs to discuss an aspect of your booking If you wish to make a payment but need to discuss any aspect of your booking |
2m 8s > |
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Make a payment only If you only wish to make a payment |
2m 8s > |
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Azamara club cruises For Azmara club cruises |
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If you wish to make a payment that needs to discuss an aspect of your booking If you wish to make a payment but need to discuss any aspect of your booking |
2m 6s > |
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Make a payment only If you only wish to make a payment |
2m 6s > |
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If you're a supplier or travel partner seeking payment from Royal Caribbean International If you're a supplier or travel partner seeking payment from Royal Caribbean International |
1m 44s > |
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Query an invoice To query an invoice |
1m 32s > |
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If the sailing has been cancelled or to query an itinerary change If the sailing has been cancelled or to query an itinerary change |
1m 19s > |
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All other queries For all other queries |
1m 19s > |
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Queries relating to a cruise your guests have returned from For queries relating to a cruise your guests have returned from |
36s > |
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If you require assistance on a cruising power,cruise match,Amadeus or any other automation tools If you require assistance on a cruising power,cruise match,Amadeus or any other automation tools |
36s > |
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If you need to speak to the Crown & Anchor loyalty team If you need to speak to the Crown & Anchor loyalty team |
36s > |
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Hear the Options Again Hear the Options Again |
Last Updated: October 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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