RAC Breakdown Cover - Customer Service For UK
0844 891 3111
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1m 14s
9.9.14 WARNING:PHONE MENU UNDER REVIEW We believe this phone menu may have recently changed so please bear that in mind when using. It will be updated as soon as possible.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 51 options and 4 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Broken down or have been involved in a road traffic accident If you have broken down or have been involved in a road traffic accident |
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If you've been involved in a road traffic accident If you've been involved in a road traffic accident |
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Accident specialists We are transferring you to one of our accident specialists if this is correct |
55s > |
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More options More options |
55s > |
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New breakdown or if you would like to join us To tell us about a new breakdown or if you would like to join us |
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If you already have breakdown cover with the RAC If you already have breakdown cover with the RAC |
54s > |
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More options More options |
54s > |
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Breakdown you have already told us about If it's a breakdown you have already told us about |
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Cancel your call out If you would like to cancel your call out |
53s > |
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More options More options |
53s > |
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Anything else Or for anything else |
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Problem with your vehicle and you need our help If there is a problem with your vehicle and you need our help |
54s > |
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More options More options |
54s > |
RAC breakdown cover is due for renewal If your RAC breakdown cover is due for renewal |
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Renew or change your membership details To renew or change your membership details |
39s > |
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Thinking of leaving us If you're thinking of leaving us |
39s > |
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More options More options |
39s > |
Thinking of buying breakdown cover If you're thinking of buying breakdown cover |
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UK breakdown cover For UK breakdown cover |
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If we've already given you a quote If we've already given you a quote |
44s > |
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More options More options |
44s > |
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Cover outside the UK For cover outside the UK |
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If we've already given you a quote If we've already given you a quote |
44s > |
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More options More options |
44s > |
Anything else about your membership or insurance For anything else about your membership or insurance |
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Insurance For insurance |
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Car insurance For car insurance |
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New quote for car insurance If you would like a new quote for car insurance |
1m 5s > |
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Discuss an existing car insurance policy If you would like to discuss an existing car insurance policy |
1m 5s > |
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Van insurance For van insurance |
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Speak to our sales team To speak to our sales team |
1m 14s > |
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Report a claim Report a claim |
1m 14s > |
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Discuss the renewal of your policy To discuss the renewal of your policy |
1m 14s > |
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Provide your no claims bonus or license details To provide your no claims bonus or license details |
1m 14s > |
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Speak to our customer service team Speak to our customer service team |
1m 14s > |
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Home insurance If it is about home insurance |
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New quote for home insurance If you would like a new quote for home insurance |
1m 5s > |
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Discuss an existing home insurance policy If you would like to discuss an existing home insurance policy |
1m 5s > |
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Motorbike insurance For motorbike |
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New quote for motorbike insurance If you would like a new quote for motorbike insurance |
1m 7s > |
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Discuss an existing motorbike insurance policy If you would like to discuss an existing motorbike insurance policy |
1m 7s > |
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Travel insurance For travel insurance |
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Driving to Europe and you would like a quote for driving travel insurance If your driving to Europe and you would like a quote for driving travel insurance |
1m 6s > |
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Personal travel insurance For personal travel insurance |
1m 6s > |
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Life insurance Or for life insurance |
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Enquiries about a new 50 plus policy For enquiries about a new 50 plus policy |
1m 13s > |
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Enquiries about all other life insurance products For enquiries about all other life insurance products including income protection |
1m 13s > |
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Enquiries about existing policies For enquiries about existing policies |
1m 13s > |
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Anything relating to a claim For anything relating to a claim |
1m 13s > |
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Thinking of leaving us If you're thinking of leaving us |
39s > |
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Anything else about your membership Anything else about your membership |
39s > |
Last Updated: June 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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