Prudential Home, Travel and Car Insurance Enquiry Line
0800 300 300
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1m 20s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 8 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 58 options and 4 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Car insurance For car insurance |
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If you're an existing Prudential motor insurance policy holder and wish to discuss your current policy or renewal If you're an existing Prudential motor insurance policy holder and wish to discuss your current policy or renewal |
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Change anything about your policy or talk about it with us To change anything about your policy or talk about it with us |
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Make or discuss any changes to your policy To make or discuss any changes to your policy including no claim's bonus |
46s > |
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Questions about payments,direct debits,instalments or bank charges For any questions about payments,direct debits,instalments or bank charges |
46s > |
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Cancel your policy Or to cancel your policy |
46s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Talk about a renewal quote we've sent you To talk about a renewal quote we've sent you |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
46s > |
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If you're thinking of leaving us If you're thinking of leaving us |
46s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to a member of our claim's team To speak to a member of our claim's team |
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Report a windscreen or window claim To report a windscreen or window claim |
1m 9s > |
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Helpful Hint - To make a new widescreen claim you'll need to call Autoglass direct their on 0800 328 7423. Windscreen claim's don't affect your no claim's discount and Autoglass will tell you what the excess will be.
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Report any other new claim To report any other new claim |
1m 9s > |
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If you're our customer or represent our customer calling for an update on a claim If you're our customer or represent our customer calling for an update on a claim |
1m 9s > |
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If you've had an accident with our customer or represent someone who has If you've had an accident with our customer or represent someone who has |
1m 9s > |
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Warning - Whilst the PP1 team where calling this service we found that they would not accept us pressing this option. We believe you get through to an operator but cannot be sure.
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims team For the claim's team |
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Report a windscreen or window claim To report a windscreen or window claim |
55s > |
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Helpful Hint - To make a new widescreen claim you'll need to call Autoglass direct their on 0800 328 7423. Windscreen claim's don't affect your no claim's discount and Autoglass will tell you what the excess will be.
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Report any other new claim To report any other new claim |
55s > |
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If you're our customer or represent our customer calling for an update on a claim If you're our customer or represent our customer calling for an update on a claim |
55s > |
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If you've had an accident with our customer or represent someone who has If you've had an accident with our customer or represent someone who has |
55s > |
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Warning - Whilst the PP1 team where calling this service we found that they would not accept us pressing this option. We believe you get through to an operator but cannot be sure.
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you're not currently a Prudential motor insurance policy holder and wish to get a quote or to accept or discuss a quote we've already provided If you're not currently a Prudential motor insurance policy holder and wish to get a quote or to accept or discuss a quote we've already provided |
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Receive a quote for your motor insurance To receive a quote for your motor insurance |
44s > |
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Discuss or accept a price we've already quoted Or to discuss or accept a price we've already quoted |
44s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Home insurance For home insurance |
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If you're an existing Prudential home policy holder and wish to discuss your current policy or renewal If you're an existing Prudential home policy holder and wish to discuss your current policy or renewal |
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Change anything about your policy or talk about it with us To change anything about your policy or talk about it with us |
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Make discuss any changes to your policy To make discuss any changes to your policy |
1m 18s > |
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Questions about payments, direct debits, instalments or bank charges For any questions about payments, direct debits, instalments or bank charges |
1m 18s > |
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Cancel your policy To cancel your policy |
1m 18s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Talk about a renewal quote we've sent you To talk about a renewal quote we've sent you |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
57s > |
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If you're thinking of leaving us If you're thinking of leaving us |
57s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to a member of our claims team To speak to a member of our claims team |
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Make a new claim To make a new claim |
1m 8s > |
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Talk to us about a claim you've made already To talk to us about a claim you've made already |
1m 8s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims team For the claims team |
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Make a new claim To make a new claim |
44s > |
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Talk to us about a claim you've made already To talk to us about a claim you've made already |
44s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you're not currently a Prudential home policy holder and wish to get a quote or to accept or discuss a quote we've already provided If you're not currently a Prudential home policy holder and wish to get a quote or to accept or discuss a quote we've already provided |
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Receive a quote for your home insurance To receive a quote for your home insurance |
45s > |
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Discuss or accept a price already quoted To discuss or accept a price we've already quoted |
45s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Travel insurance For travel insurance |
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If you already have travel insurance with us and wish to discuss your current policy or renewal If you already have travel insurance with us and wish to discuss your current policy or renewal |
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If you'd like to make any changes to your policy or to discuss it with us If you'd like to make any changes to your policy or to discuss it with us |
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Discuss or make any changes to your policy To discuss or make any changes to your policy |
1m 20s > |
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Questions about payments, direct debits, instalments or charges For any questions about payments, direct debits, instalments or charges |
1m 20s > |
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If you'd like to cancel your policy If you'd like to cancel your policy |
1m 20s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If we've sent you a renewal quote that you'd like to accept or discuss it If we've sent you a renewal quote that you'd like to accept or discuss it |
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Renew now or to talk to us about your renewal To renew now or to talk to us about your renewal |
1m 11s > |
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If you're thinking of leaving us If you're thinking of leaving us |
1m 11s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to someone in our claims or emergency assistance team To speak to someone in our claims or emergency assistance team |
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Report a new claim To report a new clain |
1m 10s > |
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If you're calling about an existing claim If you're calling about an existing claim |
1m 10s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
||
Go Back to Previous Menu Go Back to Previous Menu |
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Speak to someone in our claims or emergency assistance team To speak to someone in our claims or emergency assistance team |
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Report a new claim To report a new claim |
52s > |
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If you're calling about an existing claim If you're calling about an existing claim |
52s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you don't currently have a travel insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted If you don't currently have a travel insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted |
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If you would like a price for travel insurance If you would like a price for travel insurance |
50s > |
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If you're calling to discuss or accept a previous price If you're calling to discuss or accept a previous price |
50s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Hear the Options Again Hear the Options Again |
Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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