Provident Insurance Car Insurance - Main Contact Number
03300 240 123
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. WARNING - THE OLD NUMBER 01422 331 166 IS NO LONGER IN USE AND THIS PAGE HAS THE NEW NUMBER
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1m 0s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 26 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. You will hear the following intro..."Welcome to Provident Insurance. To help improve our service and to detect and prevent fraud we may record calls for training and monitoring purposes. Provident insurance is a trading name of Covea Insurance PLC, which is authorised and regulated by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Please select one of the following options."
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 15 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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To discuss a quote To discuss a quote |
13s > |
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You will hear the following before being put in a queue and/or have someone answer..."We offer 5 star Defaqto rated comprehensive insurance with an institute of customer service world class accreditors claim service. All quotes include insurance premium tax. Please provide full and accurate information as failure to do so can invalidate a policy and may result in any claims not being paid. To prevent and detect fraud we check and share information with fraud prevention agencies and other insurers through various databases. We also conduct a quotation credit search but this will not affect your credit score."
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To discuss an existing policy To discuss an existing policy |
13s > |
If your call is regarding a claim If your call is regarding a claim |
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You will hear the following intro..."Provident insurance is a trading name of Covea Insurance PLC, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. To prevent and detect fraud we check and share information with fraud prevention agencies as other insurers through databases. For more information please visit providentinsurance.co.uk/privacy-policy. Please select one of the following options..."
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If you are calling to report a new windscreen or glass claim If you are calling to report a new windscreen or glass claim |
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To arrange for glass repair or replacement To arrange for glass repair or replacement |
53s > |
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You will hear the following intro..."Our work for you will be subject to our terms of business, see autoglass.co.uk for details. To improve our service we usually record our calls. It's quick and easy to book your appointment online at autoglass.co.uk otherwise please hold". WHY NOT BOOK AN APPOINTMENT ON LINE ? Just Click here
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To talk to us about an existing appointment To talk to us about an existing appointment |
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You will hear the following intro..."Our work for you will be subject to our terms of business, see autoglass.co.uk for details. To improve our service we usually record our calls. It's quick and easy to book your appointment online at autoglass.co.uk otherwise please hold".
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If you have an appointment booked in for today If you have an appointment booked in for today |
1m 0s > |
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You will hear the message "It quick and easy to check your details and update your booking online, just click on the link in your email confirmation. You can also email us your changes just visit autoglass.co.uk otherwise please hold." and then be put in a queue or answered.
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For anything else For anything else |
1m 0s > |
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To talk to us about work we've completed To talk to us about work we've completed |
53s > |
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You will hear the following intro..."Our work for you will be subject to our terms of business, see autoglass.co.uk for details. To improve our service we usually record our calls.".
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If you are a Provident Insurance customer or calling on behalf of Provident Insurance customer If you are a Provident Insurance customer or calling on behalf of Provident Insurance customer |
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If you are calling to report a new claim If you are calling to report a new claim |
46s > |
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All other enquiries For all other enquiries |
46s > |
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If you are NOT insured with Provident Insurance If you are not insured with Provident Insurance |
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If you are calling to discuss a credit hire claim If you are calling to discuss a credit hire claim |
45s > |
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For all other enquiries For all other enquiries |
45s > |
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Last Updated: March 2017 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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