PC World Technical Team, Customer Service and Whatever Happens
0344 561 1234
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2m 30s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 5 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. WARNING: This number has recently changed from an 0845 or similar number following a change in legislation. We believe the phone menu has not changed but will be checking it again soon. If you notice a change from the options on screen, please let us know
This service receives our lowest 1 Star rating due to the very poor customer experience created by 107 options over 8 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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Book a repair or if you need help using a product or if it's damaged or stopped working To book a repair or if you need help using a product or if it's damaged or stopped working |
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Washing machine,dishwasher,fridge or other home appliance If you're calling about a washing machine,dishwasher,fridge or other home appliance |
57s > |
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Computer or something you plug into a computer If you're calling about a computer or something you plug into a computer |
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Warning - You will be given the following information before the options: It's essential that you are with your product so that one of our team can get you up and running as quickly as possible.
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Apple product If you have an apple product |
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Calling about an iPod that is over 1 year old If you're calling about an iPod that is over 1 year old |
1m 20s > |
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All other Apple products For all other Apple products |
1m 20s > |
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Problem with your computer software,router or network If you have a problem with your computer software,router or network |
1m 11s > |
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Calling for an update on a repair If you're calling for an update on a repair |
Requires reference Number |
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If your reference number contains letters If your reference number contains letters |
1m 17s > |
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Warning - You will not get through to an operator. You will be given the following information: Please check the progress of your order on the following website's. If your reference starts 198 please go to www.dpd.co.uk and for 13 digit reference numbers beginning with 2 letters please go to track.royalmail.com
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Anything else For anything else |
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If you have a support agreement If you have a support agreement |
1m 27s > |
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Samsung,Lenovo,Sony or Acer's product If you're calling about a Samsung,Lenovo,Sony or Acer's product |
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Samsung For Samsung |
1m 36s > |
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Warning - You will not get through to an operator. You will be given the following information: We're sorry you're experiencing difficulties with your Samsung product. Support is provided directly by Samsung. So to get you up and running again please call the specialist's at Samsung on 0330 726 7864.
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Sony For Sony |
1m 36s > |
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Warning - You will not get through to an operator. You will be given the following information: We're sorry you're experiencing difficulties with your Sony product. Support is provided directly by Sony. So to get you up and running again please call the specialist's at Sony on 0844 846 6555.
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Acer's For for Acer's |
1m 36s > |
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Warning - You will not get through to an operator. You will be given the following information: We're sorry you're experiencing difficulties with your Acer's product. Support is provided directly by Acer's. So to get you up and running again please call the specialist's at Acer's on 01442 265 548.
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All other brands or if you need further support from one of our Know How team For all other brands or if you need further support from one of our Know How team |
1m 27s > |
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Flat screen television If you're calling about a flat screen television |
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Calling for an update on a repair If you're calling for an update on a repair |
Requires reference Number |
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If your reference number contains letters If your reference number contains letters |
1m 10s > |
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Please check the progress of your order on the following website's. If your reference starts 198 please go to www.dpd.co.uk and for 13 digit reference numbers beginning with 2 letters please go to track.royalmail.com
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Anything else For anything else |
1m 4s > |
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Anything else Or for anything else |
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CRT and rear projection TV's For CRT and rear projection TV's |
1m 19s > |
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DVD's,video's and audio products For DVD's,videos and audio products |
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Samsung products For Samsung products |
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If your product is less than 2 years old If your product is less than 2 years old |
1m 42s > |
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If your product is more than 2 years old Otherwise |
1m 42s > |
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LG products For LG products |
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If your product is less than one year old If your product is less than 1 year old |
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If you're calling about an LG product you already own If you're calling about an LG product you already own |
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TV and monitor and home entertainment products For TV and monitor and home entertainment products |
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If your TV has direct internet connectivity If your TV has direct internet connectivity |
2m 21s > |
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All other TV and monitor queries For all other TV and monitor queries |
2m 21s > |
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Kitchen and laundry products For kitchen and laundry products |
2m 11s > |
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Mobile phone queries For mobile phone queries |
2m 11s > |
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All out of warranty repairs For all out of warranty repairs |
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Out of warranty repair for a mobile phone If your call is in regards to an out of warranty repair for a mobile phone |
2m 21s > |
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Kitchen and cleaning products For kitchen and cleaning products |
2m 21s > |
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All other products And for all other products |
2m 21s > |
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If you're interested in an LG product and would like more information If you're interested in an LG product and would like more information |
1m 56s > |
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If your product is more than 1 year old Otherwise |
1m 41s > |
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iPods,MP3 and MP4 players For iPods,MP3 and MP4 players |
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If your product is less than one year old If your product is less than 1 year old |
1m 40s > |
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If your product is more than 1 year old Otherwise |
1m 40s > |
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Home theatre and Hi-Fi equipment For home theatre and Hi-Fi equipment |
1m 35s > |
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All other products Or for all other products |
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If your product is less than one year old If your product is less than 1 year old |
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If you have a technical query about your product,are seeking a replacement or refund or seeking an update on a repair with Know How If you have a technical query about your product,are seeking a replacement or refund or seeking an update on a repair with Know How |
2m 30s > |
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Warning - You will not get through to an operator. You will be given the following information: Noise UK Limited is unable to deal with directly with the technical enquires, refunds, replacements, Know How repair enquiries or any other queries relating directly to your retailer. If you're a customer of either Curry's or PC World please either contact your local store or call Know How on 0844 800 3040. Customers of other retailers should either contact them directly or call the relevant manufacturers helpline.
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If you wish to book a repair for a Toshiba DVD or Blu-Ray player, any Sharpe, Sagem, Humax, Logic or Curtis product or any phone of domestic appliance such as a washing machine or dishwasher If you wish to book a repair for a Toshiba DVD or Blu-Ray player, any Sharpe, Sagem, Humax, Logic or Curtis product or any phone of domestic appliance such as a washing machine or dishwasher |
2m 30s > |
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Warning - You will not get through to an operator. You will be given the following information: Noise UK LTD is unable to deal with these products at present. If you're a customer of Curry's or PC World please either contact your local store or call Know How on 0844 800 3040. Customers of other retailers should either contact them directly or call the relevant manufacturers helpline.
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If you wish to book an installation, repair or in home support with one of our authorised engineers or have an enquiry about an existing job with Noise If you wish to book an installation, repair or in home support with one of our authorised engineers or have an enquiry about an existing job with Noise |
2m 30s > |
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If your product is more than 1 year old Otherwise |
1m 42s > |
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Camera's,camcorders and Sat Nav's For cameras,camcorders and Sat Nav's |
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Cameras For cameras |
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If your camera is less than one year old If your camera is less than 1 year old |
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Samsung camera If it's a Samsung camera |
2m 1s > |
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Sony camera If it's a Sony |
2m 1s > |
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Nikon camera Nikon |
2m 1s > |
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Casio camera Casio |
2m 1s > |
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Kodak camera Kodak |
2m 1s > |
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Cannon camera Cannon |
2m 1s > |
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Fuji camera Fuji |
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If your camera requires a service or repair and you'd like to hear instructions for sending your camera to us If your camera requires a service or repair and you'd like to hear instructions for sending your camera to us |
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Hear the Options Again Hear the Options Again |
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Speak to a customer service advisor To speak to a customer service advisor |
2m 24s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to a customer service advisor If you'd like to speak to a customer service advisor |
2m 13s > |
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Olympus camera Olympus |
2m 1s > |
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Pentax camera Pentax |
2m 1s > |
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All other makes Or for all other makes |
2m 1s > |
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If it is more than 1 year old but you have a product support agreement If it is more than 1 year old but you have a product support agreement |
1m 36s > |
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If it's out of warranty Or if it's out of warranty |
1m 36s > |
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Camcorders For camcorders |
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If your camcorder is less than 1 year old If your camcorder is less than 1 year old |
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Panasonic camcorder If it's a Panasonic camcorder |
1m 57s > |
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Sony camcorder Sony |
1m 57s > |
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JVC camcorder JVC |
1m 57s > |
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Samsung camcorder Samsung |
1m 57s > |
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Cannon camcorder Cannon |
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If you're calling for product support of photo or video products If you're calling for product support of photo or video products |
2m 13s > |
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Product support of all other products For product support of all other products |
2m 13s > |
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Any other queries For any other queries |
2m 13s > |
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Hitachi camcorder Hitachi |
1m 57s > |
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All other makes Or for all other makes |
1m 57s > |
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If it is more than 1 year old but you have a product support agreement If it is more than 1 year old but you have a product support agreement |
1m 39s > |
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If it's out of warranty Or if it is out of warranty |
1m 39s > |
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Sat Nav's Or for Sat Nav's |
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If your Sat Nav is less than 1 year old If your Sat Nav is less than 1 year old |
1m 36s > |
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If it is more than 1 year old but you have a product support agreement If it's more than 1 year old but you have a product support agreement |
1m 36s > |
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If it's out of warranty Or if it's out of warranty |
1m 36s > |
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Games consoles For games consoles |
1m 19s > |
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E-Readers or Tablets For E-Readers or tablets |
1m 19s > |
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Sky For Sky |
1m 19s > |
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Warning - You will not get through to an operator. You will be given the following information: For support with all Sky products please redial 0844 24 11 411 or refer to mysky.sky.com Thank you
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Any other product Or for any other product |
1m 19s > |
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If you'd like to buy a product or service If you'd like to buy a product or service |
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If you'd like to buy a Know How service If you'd like to buy a product or service |
55s > |
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Book a service Or to book a service |
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PC health check or PC tune up If you're calling about a PC health check or PC tune up |
1m 2s > |
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Anything else For anything else |
1m 2s > |
If you're calling about your delivery or a repair you already have booked with us, or for anything else If you're calling about your delivery or a repair you already have booked with us, or for anything else |
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Calling about a delivery If you're calling about a delivery |
Requires reference Number |
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If your reference number contains letters If your reference number contains letters |
53s > |
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Warning - You will not get through to an operator. You will be given the following information: Please check the progress of your order on the following website's. If your reference starts 198 please go to www.dpd.co.uk and for 13 digit reference numbers beginning with 2 letters please go to track.royalmail.com
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Get an update on your repair To get an update on your repair |
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Calling for an update on your TV or laptop If you're calling to get an update on your TV or laptop |
Requires reference Number |
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If your reference number contains letters If your reference number contains letters |
1m 10s > |
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Warning - You will not get through to an operator. You will be given the following information: Please check the progress of your order on the following website's. If your reference starts 198 please go to www.dpd.co.uk and for 13 digit reference numbers beginning with 2 letters please go to track.royalmail.com
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Calling for an update on a washing machine,dishwasher,fridge or other home appliance If you're calling for an update on a washing machine,dishwasher,fridge or other home appliance |
1m 4s > |
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Calling about your support agreemenT If you're calling about your support agreement |
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Renew your existing support agreement To renew your existing support agreement |
1m 0s > |
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Amend your agreement To amend your agreement |
1m 0s > |
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Anything else Otherwise |
1m 0s > |
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Anything else Or for anything else |
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If you've paid for your product in store If you've paid for your product in store |
1m 6s > |
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Anything else Or for anything else |
1m 6s > |
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Last Updated: March 2016 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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