Parcelforce Customer Services
0344 800 44 66
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. 8:00am - 7:00pm Monday to Friday, 8:30am - 5:00pm on Saturdays and 9:00am - 5:00pm on Sundays
Save Up To
1m 9s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 9 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 34 options and 5 levels.
view all
WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
If you have an account with us If you have an account with us |
||
Arrange a collection To arrange a collection |
32s > |
|
|
Warning - Parcelforce advise: Please have your contract number available. For parcels to be sent outside the UK, please have the relevant commercial invoices and customs forms available
|
||
Track an item To track an item |
32s > |
|
|
Warning - Parcelforce advise: Parcel Force Worldwide deliver Monday to Friday up until 6pm and on a Saturday until 12.30pm, if a Saturday delivery charge has been paid. We do not track global value or global economy items after the parcel leaves the UK. You'll be connected to our tracking line now, please have your tracking number available. Welcome to Parcel Force tracking, to track your parcel we use a voice recognition system which means you can talk to me in your normal voice. For certain questions we may also ask you to answer by pressing the buttons on your phone. For larger numbers of parcels don't forget you can also track them on our website at www.parcelforce.com. I need to know where the parcel is being sent, if the parcel is being sent from within the UK say "within the UK" if its being sent to or from another country say "international"
|
||
Arrange a re-delivery To arrange a re-delivery |
||
|
Warning - Parcelforce advise: We have tried to deliver a parcel to you, please check your delivery card carefully as we may have delivered your parcel to your local post office. If we have then you must collect it, the name of the post office should be on the card. If we have tried to deliver your parcel to your address without leaving it at a local Post Office, then we will automatically try to deliver it to you on the next working day Monday to Friday between 7.30am and 5.30pm. You do not need to book this delivery arrangement. If you request a Saturday delivery we deliver between 8.30am and 12.30pm.
|
||
Arrange an alternative delivery If you would like to arrange an alternative delivery |
||
If the box has been ticked to say your parcel has been taken to a Post Office If the box has been ticked to say your parcel has been taken to a Post Office |
55s > |
|
If your card states your parcel has been taken to a post office If your card states your parcel has been taken to a post office |
46s > |
|
Go Back to Previous Menu Go Back to Previous Menu |
||
Invoice queries For invoice queries |
||
|
Warning - Parcelforce advise: For all invoice queries please have your contract number and relevant customer service reports available. For a free copy of your invoice or customer service report, please go to the "my account" page on our website parcelforce.com
|
||
Invoice enquiry For an enquiry regarding an invoice |
39s > |
|
Go Back to Previous Menu Go Back to Previous Menu |
||
All other queries For all other queries |
||
To pay a customs charge If you would like to pay a customs charge |
||
Explanation of custom charge payment To hear an explanation of the custom charge payment |
||
Pay your custom charge If you would now like to pay for your custom charge
|
Requires reference Number |
1m 9s > |
Speak to an advisor about your custom charge To speak to an advisor in relation to your custom charge |
1m 9s > |
|
Go Back to Previous Menu Go Back to Previous Menu |
||
Pay customs charge and have your reference number If you like to pay your customs charge and have your 17 digit custom charge reference number and your credit or debit card |
Requires reference Number |
57s > |
Go Back to Previous Menu Go Back to Previous Menu |
||
Discuss your account To discuss your account |
40s > |
|
All other queries For all other queries |
40s > |
|
All other customers All other customers |
||
Arrange collection or price a parcel To arrange a collection or price a parcel |
||
|
Warning - Parcelforce advise: Our services are provided in accordance with Parcelforce Worldwide conditions of carriage, which are available in full on our website www.parcelforce.com or from your local post office.
|
||
Hear details of our conditions of carriage If you would like to hear details of our conditions of carriage |
43s > |
|
Otherwise please hold which will constitute your acceptance of our terms Otherwise please hold which will constitute your acceptance of our terms |
32s > |
|
Track an item To track an item |
32s > |
|
Arrange a re-delivery To arrange a re-delivery |
||
|
Warning - Parcelforce advise: If we've tried to delivery a parcel to you, please check your delivery card carefully, as we may have delivered your parcel to a local post office. If we have then you must collect it. The name of the Post Office should be on the card. If we've tried to delivery a parcel to your address without leaving it at a local Post Office then we'll automatically try to deliver it to you on the next working day. Monday to Friday between 7.30am and 5.30pm, you do not need to book this delivery arrangement. If you request a Saturday delivery, we deliver between 8.30am and 12.30pm.
|
||
Arrange an alternative delivery If you would like to arrange an alternative delivery |
||
Parcel been taken to post office If the box has been ticked to say your parcel has been taken to a post office |
51s > |
|
If your card states your parcel has been taken to a Post Office If your card states your parcel has been taken to a Post Office |
44s > |
|
Go Back to Previous Menu Go Back to Previous Menu |
||
Set up an account with us To set up an account with us |
32s > |
|
All other queries For all other queries |
||
Pay custom charge If you would like to pay a custom charge |
||
Explanation of custom charge payment For an explanation of custom charge payment |
||
Pay your custom charge If you would like to pay for your custom charge |
Requires reference Number |
1m 8s > |
Speak to advisor about your custom charge To speak to an advisor in relation to your custom charge |
1m 8s > |
|
Go Back to Previous Menu Go Back to Previous Menu |
||
Pay custom charge and have your reference number If you like to pay your customs charge and have your 17 digit custom charge reference number and your credit or debit card |
Requires reference Number |
55s > |
Go Back to Previous Menu Go Back to Previous Menu |
||
All other queries For all other queries |
38s > |
|
Last Updated: May 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
-
-
-
- (adsbygoogle = window.adsbygoogle || []).push({});