NatWest Advantage Gold Travel Service
0845 300 3695
Save Up To
1m 41s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 12 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 33 options and 5 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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Travel insurance and other travel benefits For travel insurance and other travel benefits |
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Travel insurance For travel insurance |
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General travel insurance enquiries For general travel insurance enquiries including upgrades and medical screening prior to your trip |
1m 16s > |
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If you're abroad and require emergency assistance If you're abroad and require emergency assistance |
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New emergency case If you're calling about a new emergency case |
1m 41s > |
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Discuss an existing on going emergency case To discuss an existing on going emergency case |
1m 41s > |
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All other queries For all other queries |
1m 41s > |
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If you're in the UK and wish to speak to our claims department If you're in the UK and wish to speak to our claims department |
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Register a new claim If you wish to register a new claim |
1m 16s > |
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Discuss an existing claim To discuss an existing claim |
1m 16s > |
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Travel booking service For the travel booking service |
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If you made a booking before the 31st December 2013 If you made a booking before the 31st December 2013 |
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If you've recently returned from a holiday If you've recently returned from a holiday |
1m 28s > |
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Existing bookings For existing bookings |
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Flights For flights |
1m 28s > |
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Pay all or part of your balance To pay all or part of your balance |
Additional personal information required |
1m 30s |
Anything else Or for anything else |
1m 28s > |
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Hear our data protection message Or to hear our data protection message |
1m 28s > |
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Make a new booking now To make a new booking |
1m 11s > |
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Bookings that were made after the 31st December 2013 And for bookings that were made after the 31st December 2013 |
1m 11s > |
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Commission free travel money For commission free travel money |
Requires account number |
52s > |
Mobile phone insurance For mobile phone insurance |
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Claims For claims |
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If your phone has been damaged If your phone has been damaged |
1m 2s > |
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If it has been lost or stolen If it has been lost or stolen |
1m 2s > |
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If you have received a replacement phone from us and need some help setting it up If you have received a replacement phone from us and need some help setting it up |
1m 2s > |
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Phone registration Phone registration |
51s > |
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Warning - You will be given the following information before being transferred to an operator: Please remember you no longer have to pre register your phone in order to make a claim. However, if you would like to do so you can register or update your phone details by visiting membershipbenefit.natwest.com
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Anything else For anything else |
51s > |
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UK car breakdown cover For UK car breakdown cover |
41s > |
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Warning - You will be given the following information before being transferred to an operator: Welcome to Green Flag. If you're broken down we'll put you straight through to a consultant. If you're phoning to make register for this benefit there is no need you are automatically registered for the breakdown cover as stated in NatWest advantage gold terms and conditions.
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National Trust days out For National Trust days out |
Requires account number |
41s > |
Extended warranty For extended warranty |
41s > |
Accidental death insurance For accidental death insurance |
41s > |
Any other queries Any other queries |
Requires account number |
> |
Hear the Options Again Hear the Options Again |
Last Updated: October 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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