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Home Insurance - Existing Policy Holders (From the UK) 0800

Nationwide Home Insurance - Existing Policy Holders (From the UK) 0800

0800 30 20 10

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3m 30s

WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 4 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option. Some options result in transferring to Legal & General's phone menu - see lower level warnings.

This service receives our lowest 1 Star rating due to the very poor customer experience created by 188 options over 10 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.

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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.

Phone Menu Options

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Time saved

For insurance For insurance
For new home insurance For new home insurance		22s >
For existing home policies For existing home policies
For our claims department For our claims department
To report a new claim To report a new claim		48s >
If you're calling about a claim you've already made If you're calling about a claim you've already made		48s >
If you'd like to renew, discuss your renewal or if you're thinking of leaving us If you'd like to renew, discuss your renewal or if you're thinking of leaving or us		39s >
For payments, direct debits and installments For payments, direct debits or installments		39s >
To make changes or discuss your policy To make changes or discuss your policy		39s >
To discuss car insurance To discuss car insurance
If you've already had a quote If you've already had a quote		36s >
If it is about your current policy If it is about your current policy		36s >
For existing life insurance policies For existing life insurance policies
To speak to us about life insurance critical illness cover income protection policies To speak to us about life insurance critical illness cover income protection policies
If you are an ISA If you are an ISA		56s >
For endowment, bond or pension plans For endowments, bond or pension plans
If you are a financial advisor If your are a financial advisor
For details on how to contact our digital response team For details on how to contact our digital response team		1m 23s >
For more information on managing or obtaining information using contract enquiries on the advisor centre For more information on managing or obtaining information using contract enquiries on the advisor centre		1m 23s >
Otherwise Otherwise
If you're calling to notify us of the death of a policy holder If you're calling to notify us of the death of a policy holder		1m 36s >
For pensions set up through your current employer where deductions are being taken via your salary For pensions set up through your current employer where deductions are being taken via your salary
If your policy number starts with a U or UT If your policy number starts with a U or UT
To talk to us about an executive pension plan, buy outs plan or groups personal pension To talk to us about an executive pension plan, buy outs plan or groups personal pension
If your policy begins with UP If your policy begins with UP		2m 30s >
For anything else For anything else		2m 30s
For any other pension queries For any other pension queries		2m 22s
If your a policyholder living with a medical condition, disability or have any special requirements and would like to speak to a specialist support team If your a policyholder living with a medical condition, disability or have any special requirements and would like to speak to a specialist support team		2m 10s >
If you would like to start the process of claiming the pensions benefits which include information on the options available to you If you would like to start the process of claiming the pensions benefits which include information on the options available to you	Additional personal information required	2m 10s
If you would like to receive your annual statement in paper format rather than online If you would like to receive your annual statement in paper format rather than online
If you'd like to continue to receive paper statements If you'd like to continue to receive paper statements	Additional personal information required	2m 22s
Alternatively if you'd like to speak to one of our savings specialists Alternatively if you'd like to speak to one of our savings specialists		2m 20s
For anything else For anything else		2m 10s >
To talk to us about a personal pension To talk to us about a personal pension
For a self invested pension plan or Sipp For a self invested pension plan or Sipp
For a work place or group sipp For a workplace or group sipp
If you have a pin number If you have a pin number		2m 31s >
Otherwise Otherwise		2m 31s
Otherwise Otherwise		2m 10s
If you're receiving an income from a pension plan starting with an A, B, T or Q If you're receiving an income from a pension plan starting with an A, B, T or Q
If you have a medical condition or disability and require specialist assistance during your call If you have a medical condition or disability and require specialist assistance during your call		2m 14s >
?? ??		2m 4s
If your policy number starts with 0T0 If your policy number starts with 0T0		2m 4s >
If your plan starts with the number 2 or the letters UP, U or G If your plan starts with the number 2 or the letters UP, U or G
To talk to us about an executive pension plan, buyout plan or group personal pension To talk to us about an executive pension plan, buyout plan or group personal pension
If your policy begins with UP If your policy begins with UP		2m 23s >
For anything else For anything else		2m 23s
For any other pension queries For any other pension queries		2m 16s
If none of the above apply or you do not have a policy number If none of the above apply or you do not have a policy number		2m 4s >
To talk to us about a bond or an endowment To talk to us about a bond or an endowment
If your plan starts 3400, UK or US If your plan starts 3400, UK or US		2m 2s >
For ISA'S, PEP'S or unit trusts starting with a 7 or 8 For ISA'S, PEP'S or unit trusts starting with a 7 or 8
If you'd like to make a withdrawal If you'd like to make a withdrawal		2m 9s >
If you want to make any changes to your account If you want to make any changes to your account		2m 9s
For anything else For anything else		2m 9s
For a protection product or life cover beginning AN or 01 For a protection product or life cover beginning AN or 01
To speak to us about life insurance, critical illness cover, income protection policies To speak to us about life insurance, critical illness cover or income protection policies
To make a new claim or talk to us about an existing claim To make a new claim or to talk to us about an existing claim
		2m 50s

If you have a question or wish to make changes to your existing policy If you have a question or wish to make changes to your existing policy		3m 13s >
To make a claim or discuss an existing claim To make a claim or discuss an existing claim		3m 13s
If you've applied for a policy that hasn't yet started If you've applied for a policy that hasn't yet started		3m 13s
To make a card payment To make a card payment		3m 13s
If you've applied for a new policy which hasn't yet started If you've applied for a new policy which hasn't yet started		2m 52s
If you no longer need your policy If you no longer need your policy		2m 52s
To speak to us about a policy you already hold To speak to us about a policy you already hold		2m 52s
For anything else For anything else		2m 52s
For endowment, bond or pension plans For endowment, bonds or pension plans		2m 28s
For home or accident, sickness and unemployment cover or if your policy starts with the letters EU For home or accident, sickness, unemployment cover or if you policy starts with the letters DU		2m 28s
To talk to us about ISA's or unit trust To talk to us about ISA's or unit trusts		2m 28s
If none of the above apply or if you do not have a policy number If none of the above apply or if you do not have a policy number		2m 2s >
For anything else For anything else
If your plan starts 3400, UK or US If your plan starts 3400, UK or US		2m 12s >
If your plan starts with the number 2 or the letters UP, U or G If your plan starts with the number 2 or the letters UP,U or G
To talk to us about an executive pension plan, buyout plan or group personal pension To talk to us about an executive pension plan, buyout plan or group personal pension
If your policy begins with UP If your policy begins with UP		2m 29s >
For anything else For anything else		2m 29s
For an other pension query For any other pension query		2m 22s
For ISA'S, PEP'S or unit trusts starting with a 7 or 8 For ISA'S, PEP'S or unit trusts starting with a 7 or 8
If you'd like to make a withdrawal If you'd like to make a withdrawal		2m 20s >
If you want to make any changes to your account If you want to make any changes to your account		2m 20s
For anything else For anything else		2m 20s
For a protection product or life cover beginning AN or 01 For a protection product or life cover beginning AN or 01
To speak to us about life insurance critical illness cover income protection policies To speak to us about life insurance, critical illness cover or income protection policies
To make a new claim or talk to us about an existing claim To make a new claim or to talk to us about an existing claim
		2m 59s

If you have a question or wish to make changes to your existing policy If you have a question or wish to make changes to your existing policy		3m 17s >
?? ??		3m 17s
If you've applied for a policy that hasn't yet started If you've applied for a policy that hasn't yet started		3m 17s
To make a card payment To make a card payment		3m 30s
If you've applied for a new policy which hasn't yet started If you've applied for a nee policy which hasn't yet started		3m 1s
If you no longer need your policy If you no longer need your policy		3m 1s
To speak to us about a policy you already hold To speak to us about a policy you already hold		3m 1s
For anything else For anything else		3m 1s
For endowment, bond or pension plans For endowments, bonds or pension plans		2m 36s
For home or accident, sickness and unemployment cover or if your policy starts with the letters EU For home or accident, sickness or unemployment cover or if you policy starts with letters DU		2m 36s
To talk to us about ISA's or unit trust To talk to us about ISA's or unit trusts		2m 36s
For unity plans A,B,T or Q For unity plans A,B,T or Q		2m 12s
For any other policies or if you do not have a policy number For any other policies or if you do not have a policy number		2m 12s
Hear the Options Again Hear the Options Again
For home or accident, sickness and unemployment cover or if your policy starts with the letters EU For home or accident, sickness and unemployment cover or if your policy starts with the letters EU
To discuss a household claim To discuss a household claim
To make a new claim To make a new claim		1m 20s >
For existing claims For existing claims
If you do not have a case manager or their number and your claim is for an escape of water If you do not have a case manager or their number and your claim is for an escape of water		1m 33s >
For storm, flood, theft or any other loss or damage For storm, flood, theft or any other loss or damage		1m 33s >
If it is about your renewal If it is about your renewal
If you would like to make a payment by the ultimate repayment system and you have your unique reference number If you would like to make a payment by the ultimate repayment system and you have your unique reference number	Additional personal information required	1m 28s
If you're thinking of leaving us If you're thinking of leaving us		1m 27s >
To discuss or make changes to your renewal To discuss or make changes on your renewal		1m 27s >
To discuss or make changes to your policy To discuss or make changes to your policy		1m 13s >
For mortgage payment protection For mortgage payment protection
For general enquiries For general enquiries		1m 21s >
To talk to us about a new existing claim To talk to us about new or existing claim
If you're calling about a claim for accident and sickness If you're calling about a claim for accident and sickness
If you are calling about a claim for accident or sickness If you are calling about a claim for accident or sickness
If you are calling to make a new claim If you're calling to make a new claim		1m 46s >
If you're calling about an existing claim If you're calling about an existing claim		1m 46s >
For anything else For anything else		1m 46s >
For anything else For anything else		1m 37s >
If you're calling about a claim for unemployment If you're calling about a claim for unemployment
If you're calling about a claim for unemployment If you're calling about a claim for unemployment
If you're calling to make a new claim If you're calling to make a new claim		1m 46s >
If you're calling about an existing claim If you're calling about an existing claim		1m 46s >
For anything else For anything else		1m 46s >
For anything else For anything else
For new business queries For new business queries		1m 52s >
For existing policies For existing policies		1m 52s >
To make or discuss an existing unemployment claim To make or discuss an existing unemployment claim		1m 52s >
To make or discuss an existing accident or sickness claim To make or discuss an existing accident or sickness claim		1m 52s >
For multiple property portfolio For multiple property portfolio		1m 13s >
Hear the Options Again Hear the Options Again
To talk to us about ISA's or unit trust To talk to us about ISA's or unit trust
For a flexible mortgage ISA For a flexible mortgage ISA		1m 10s >
For endowment, bond or pension plans For endowment, bonds and pension plans		1m 10s
For a junior ISA, ISA or unit trust For a junior ISA, ISA or unit trust
If you'd like to make a withdrawal If you'd like to make a withdrawal		1m 18s >
If you want to make any changes to your account If you want to make any changes to your account		1m 18s >
For anything else For anything else		1m 18s >
If you have an investment with the investor or portfolio service If you have an investment with the investor portfolio service		1m 10s >
Hear the Options Again Hear the Options Again

For mortgages For mortgages
If you're moving home If you're moving home
To start a new application To start a new application		47s >
To continue your application To continue your application		47s >
For queries about an application you've submitted For queries about an application you've submitted		47s >
If you have a Nationwide mortgage and you'd like to borrow more If you have a Nationwide mortgage and you'd like to borrow more
To start a new application To start a new application		47s >
To continue your application To continue your application		47s >
For queries about an application you've submitted For queries about an application you've submitted		47s >
To ask about moving your mortgage to nationwide To ask about moving your mortgage to nationwide
To start a new application To start a new application		47s >
To continue your application To continue your application		47s >
For queries about an application you've submitted For queries about an application you've submitted		47s >
To change your interest rate on your current account Nationwide mortgage To change your interest rate on your current Nationwide mortgage
To start a new application To start a new application		47s >
To continue your application To continue your application		47s >
For queries about an application you've submitted For queries about an application you've submitted		47s >
To ask about your existing Nationwide mortgage To ask about your existing Nationwide mortgage
To increase your borrowing To increase your borrowing		51s >
To ask about changing your interest rate To ask about changing your interest rate		51s >
For redemption, settlement and title deeds For redemption, settlement or title deeds	Additional personal information required	55s
For payment enquiries For payment enquiries	Additional personal information required	55s
For something else For something else	Additional personal information required	56s
If you are a buy to let customer If you are a buy to let customer		31s >
Hear the Options Again Hear the Options Again

For current account and credit cards For current accounts and credit cards
For current accounts For current accounts
To apply for a new current account To apply for a new current account		24s >
To discuss an application you've already submitted To discuss an application you've already submitted		24s >
To discuss your existing current account To discuss your existing current account	Additional personal information required	34s
For credit cards For credit cards
To apply for a new credit card To apply for a new credit card		23s >
To discuss an application you've already submitted To discuss an application you've already submitted		23s >
To discuss an existing credit card To discuss an existing credit card
For lost or stolen For lost or stolen
To report your Nationwide credit card lost or stolen To report your Nationwide credit card lost or stolen		1m 0s >
For a lost or stolen card relating to a Nationwide flex account For a lost or stolen card relating to a Nationwide flex account		1m 0s >
For all other lost or stolen enquiries For all other lost or stolen enquiries		1m 0s >
To talk to us about your existing credit card To talk to us about your existing credit card	Additional personal information required	46s
To speak to us about your recent credit card application To speak to us about your recent credit card application		48s >
To apply for a new credit card To apply for a new credit card		48s >
For current account, savings, mortgages and insurance queries For current account, savings, mortgages and insurance queries		48s >

For personal loans For personal loans
To apply for a new loan or borrow more To apply for a new loan or borrow more		13s >
For any other personal loan enquiries For any other personal loan enquiries		13s >

For savings including ISA's and bonds For savings including ISA's and bonds
For information about our savings products For information about our range of savings products		16s >
To discuss an application you have already submitted To discuss an application you've already submitted		16s >
To discuss your existing savings account To discuss your existing savings account	Additional personal information required	25s

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Last Updated: June 2017 Data provided by: Please Press 1 Team

We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.

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Nationwide Home Insurance - Existing Policy Holders (From the UK) 0800

0800 30 20 10

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