Nationwide General Enquiries - Existing Customer (From the UK)
0800 30 20 11
Save Up To
1m 46s
WARNING: This number has recently changed from an 0845 or similar number following a change in legislation. We believe the phone menu has not changed but will be checking it again soon. If you notice a change from the options on screen, please let us know
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 34 options and 6 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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Lost and Stolen For lost and stolen |
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Call Regarding Anything Else This line's for lost or stolen enquiries only. If your call is regarding anything else |
1m 3s > |
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Lost or Stolen Enquiries for Nationwide Current or Savings Accounts For all lost or stolen enquiries relating to a Nationwide current or savings account |
1m 3s > |
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Lost or Stolen Credit Card For lost or stolen credit card |
1m 3s > |
Existing Current Account and Internet Banking For existing current account and internet banking |
Please enter your Identification number now |
42s > |
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Warning - Your identification number will be one of the following, the long number across the middle of any current or saving account card, your customer number or your mortgage account number. You'll now be asked to identify yourself using your telephone keypad. Please enter your identification number followed by #
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Existing Savings For existing savings |
Please enter your Identification number now |
42s > |
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Warning - Your identification number will be one of the following, the long number across the middle of any current or saving account card, your customer number or your mortgage account number. You'll now be asked to identify yourself using your telephone keypad. Please enter your identification number followed by #
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Existing Mortgages For existing mortgages |
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Convert Nationwide Mortgage To convert your Nationwide mortgage to a new product |
Please enter your Identification number now |
57s > |
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Warning - Your identification number will be one of the following, the long number across the middle of any current or saving account card, your customer number or your mortgage account number. You'll now be asked to identify yourself using your telephone keypad. Please enter your identification number followed by #
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All Payment Enquiries For direct debits and all other payment enquiries |
Please enter your Identification number now |
57s > |
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Warning - Your identification number will be one of the following, the long number across the middle of any current or saving account card, your customer number or your mortgage account number. You'll now be asked to identify yourself using your telephone keypad. Please enter your identification number followed by #
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Redemption, Settlements and Title Deeds For redemption, settlements or title deeds |
Please enter your Identification number now |
57s > |
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Warning - Your identification number will be one of the following, the long number across the middle of any current or saving account card, your customer number or your mortgage account number. You'll now be asked to identify yourself using your telephone keypad. Please enter your identification number followed by #
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Existing Insurance policies For existing insurance policies |
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Home Insurance Claims For all home insurance claims |
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New Claim If you are calling to register a new claim today |
1m 22s > |
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Existing Claim If you are calling about a claim you have already informed us of |
1m 22s > |
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Amendments, Changes or Queries If you need to make any amendments or changes to your policy or you have a query regarding your premiums |
1m 22s > |
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Hear the Options Again Hear the Options Again |
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Home Insurance Queries or Cancellations For all home insurance queries or cancellations |
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Claims department For our claims department |
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Report a new claim To report a new claim |
1m 22s > |
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Existing claim If you're calling about a claim you've already made |
1m 22s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Existing Nationwide home insurance policy If you're calling about an existing Nationwide home insurance policy |
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Change anything about your policy or to talk about it with us To change anything about your policy or to talk about it with us |
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Make an amendment To make an amendment |
1m 40s > |
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Accounts enquiries For accounts enquiries |
1m 40s > |
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Cancel your policy To cancel your policy |
1m 40s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Talk about a renewal quote we've sent you To talk about a renewal quote we've sent you |
1m 28s > |
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Speak to a member of our claims team To speak to a member of our claims team |
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Report a new claim To report a new claim |
1m 39s > |
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Existing claim If you're calling about a claim you've already made |
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If your claim number starts with a 0 If your claim number starts with a 0 |
1m 46s > |
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Any other claim number If not |
1m 39s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Mortgage Payment Protection Claims For mortgage payment protection claims |
1m 2s > |
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Warning - To register a new claim with Cardiff Pinnacle or to enquire on a claim that they are already handling please call 0844 8010748. If you have been advised by letter that Aviva are now administering your claim please call 0800 0967209. To contact Nationwide for general enquiries please call 0845 7302010.
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Mortgage Payment Protection Amendments and Cancellations For mortgage payment protection amendments and cancellations |
1m 2s > |
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Travel Insurance Enquiries For travel insurance enquiries |
1m 2s > |
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Hear the Options Again Hear the Options Again |
ISA Product If you are calling about an ISA product |
42s > |
Last Updated: April 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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