Monarch Monarch Holidays Call Centre - Flights and Hotel Packages
0871 423 8568
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. 2nd Oct 2017 MONARCH AIRLINES HAS CEASED TRADING. YOU NEED TO CONTACT THE CAA (CIVIL AVIATION AUTHORITY) The CAA call centre for Monarch, phone menu and messages you will hear are detailed here Phoning from overseas: +44 1753 330 330
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1m 34s
2nd Oct 2017 THIS NUMBER IS STILL ACTIVE (EVEN THOUGH THERE IS A LOW COST NUMBER AVAILABLE) AND HAD A PHONE MENU BUT THE OPTIONS WE TRIED DID NOT ENABLE US TO GET THROUGH - SEE INFORMATION ABOVE
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 22 options and 4 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Have a Confirmed Booking and Wish to Make a Change, Add Payment or Discuss Your Booking If you already have a confirmed booking and wish to make a change, add payment or discuss your booking |
28s > |
Flight Only Booking If your looking to make a flight only booking without accommodation |
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Monarch Scheduled Airline Routes For calls regarding Monarch scheduled airline routes |
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If you're flying in the next day If you're flying in the next day |
1m 7s > |
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Warning - You will be given the following information before being transferred to an operator: If your call is regarding information on your baggage allowance this information can be found in our FAQs at www.monarch.co.uk. If you're having difficulties submitting your API details for your flight number beginning ZB this can be done on the day of travel free of charge at check in. If your flight number begins with MON please contact your tour operator directly. If you've not booked your flight directly with Monarch but through a third party such as Monarch holidays, Cosmos, Expedia or Low cost you with be unable to use our online check in facility but you can check in free of charge at the airport.
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Make a flight booking If you'd like to make a flight booking |
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Enquire about making a new flight only booking To enquire about making a new flight only booking |
1m 30s > |
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Warning - You will be given the following information before being transferred to an operator: If your call is regarding information on your baggage allowance this information can be found in our FAQs at www.monarch.co.uk. If you're having difficulties submitting your API details for your flight number beginning ZB this can be done on the day of travel free of charge at check in. If your flight number begins with MON please contact your tour operator directly. If you've not booked your flight directly with Monarch but through a third party such as Monarch holidays, Cosmos, Expedia or Low cost you with be unable to use our online check in facility which you can check in free of charge at the airport.
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If you're at the payment page and you are getting a message saying payment pending contact us to confirm your booking If you're at the payment page and you are getting a message saying payment pending contact us to confirm your booking |
1m 30s > |
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Warning - You will be given the following information before being transferred to an operator: Sometimes when making a payment for a booking you receive an error message saying this booking is not confirmed as payment is still pending. Please contact us to confirm you booking. We recommend that you recheck your booking in 15 minutes to see if the payment has cleared before calling as often this is the case. To do so sign in to our site and click manage my bookings, if the booking has confirmed it will display here. If after 15 minutes the booking is still not showing please call us back. We hope that this information will solve the problem. If you'd still like to speak to someone please hold. If your call is regarding information on your baggage allowance this information can be found in our FAQs at www.monarch.co.uk. If you are having difficulties submitting your API details for your flight number beginning ZB this can be done on the day of travel free of charge at check in. If your flight number begins with MON please contact your tour operator directly. If you have not booked your flight directly with Monarch but through a third party such as Monarch holidays, Cosmos, Expedia or Low cost you with be unable to use our online check in facility which you can check in free of charge at the airport.
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Message nul reference exception appear Should the message nul reference exception appear |
1m 30s > |
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Warning - You will be given the following information before being transferred to an operator: Occasionally an error message saying nul reference exception will appear whilst making a booking if you experience this please don't worry all is fine. You should be able to ignore the error and continue to make your booking without any issues. We hope that this information will solve the problem if you'd still would like to speak to someone please hold. If your call is regarding information on your baggage allowance this information can be found in our FAQs at www.monarch.co.uk. If you're having difficulties submitting your API details for your flight number beginning ZB this can be done on the day of travel free of charge at check in. If your flight number begins with MON please contact your tour operator directly. If you have not booked your flight directly with Monarch but through a third party such as Monarch holidays, Cosmos, Expedia or Low cost you with be unable to use our online check in facility which you can check in free of charge at the airport.
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All other questions and support on making a booking For all other questions and support on making a booking |
1m 7s > |
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Hear the Options Again Hear the Options Again |
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Cancel a flight for medical or bereavement reasons If you're calling to cancel a flight for medical or bereavement reasons |
1m 7s > |
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Existing reservation If you have an existing reservation |
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Notify us of any special assistance requirements To notify us of any special assistance requirements |
1m 34s > |
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If you've received an email or letter about a change to your booked flights If you've received an email or letter about a change to your booked flights |
1m 34s > |
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If you're experiencing problems trying to check in online If you're experiencing problems trying to check in online |
1m 34s > |
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Warning - You will be given the following information before being transferred to an operator: Only those customers who have booked directly with Monarch Airlines on our website or via our contact centre can check in online. If you've booked your flight via the tour operator or any other travel provider unfortunately this service is not available. Please check in for your flight as per your flight confirmation. Checking desks opens 2 hours before departure we hope that this automated message has answered your question without the need to queue and speak to one our customer service advisor's. If you'd still like to speak to someone please hold.
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If you're enquiring about which terminal you're departing from If you're enquiring about which terminal you're departing from |
1m 34s > |
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Warning - You will be given the following information before being transferred to an operator: Within the UK we depart from Gatwick South Terminal, Manchester terminal 2 and Birmingham terminal 1. Additionally we depart from the following locations: Barcelona terminal 2, Malaga terminal 3, Munich terminal 1, Nice terminal 1, Rome terminal 3 and Sharm El Sheikh its terminal 2. We hope that this automated message has answered your question with out the need to queue and speak to one of our customer service advisor's. If you still would like to speak to someone please hold.
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All other existing booking enquires All other existing booking enquires |
1m 7s > |
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Hear the Options Again Hear the Options Again |
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If you're a member of our frequent flyer loyalty programme Vantage Club If you're a member of our frequent flyer loyalty programme Vantage Club |
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Make a booking using your Vantage points To make a booking using your Vantage points |
1m 15s > |
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Enquire about your Vantage Card or Vantage Points Or to enquire about your Vantage Card or Vantage Points
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1m 15s > |
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Any other enquiries For any other enquiries |
41s > |
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Connect Through to Avro Connect Through to Avro |
41s > |
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Warning - This route will connect you through to Avro. Unfortunately, we do not have any details beyond this point.
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All Other New Enquiries and Bookings For all other new enquiries and bookings |
28s > |
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Helpful Hint - The PP1 team believe Monarch airlines have added a few options, we're in the process of obtaining these and will get them out to you as soon as possible
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Hear the Options Again Hear the Options Again |
Last Updated: July 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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