Ikea UK Customer Services
0203 645 0015
Save Up To
1m 47s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 3 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 45 options and 5 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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If you're calling about a different store If you're calling about a different store |
11s > |
Main menu The main menu |
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Information on delivery including prices,questions and issues For information on delivery including prices,questions and issues |
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Check whether we deliver to your postcode or to get a delivery price To check whether we deliver to your postcode or to get a delivery price |
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Warning - You will be given the following information before the options: Ikea online will deliver to the majority of mainland England,Wales and Scotland. We do not yet cover Ireland, our delivery prices vary depending on your purchases. To obtain an accurate price please place the items you wish to purchase into your online basket, add your postcode and select calculate.
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Speak to an advisor Speak to an advisor for more information |
1m 0s > |
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If you've already booked your delivery and have a question If you've already booked your delivery and have a question |
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Calling about delivery restrictions If you're calling about delivery restrictions |
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If you think we'll have difficulty with access to your property If you think we'll have difficulty with access to your property |
1m 20s > |
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Delivery which is due today If you're calling about a delivery which is due today |
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If you have not yet been advised of your delivery slot If you have not yet been advised of your delivery slot |
1m 29s > |
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If your delivery slot has passed and our driver has not contacted you If your delivery slot has passed and our driver has not contacted you |
1m 29s > |
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Change your delivery date If you'd like to change your delivery date |
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If you would like to arrange a later date If you would like to arrange a later date |
1m 24s > |
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Any other issues For any other issues |
1m 18s > |
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If your delivery has taken place and you need to speak to us If your delivery has taken place and you need to speak to us |
1m 1s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you're calling about Ikea kitchens or bathrooms If you're calling about Ikea kitchens or bathrooms |
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If you're calling about your kitchens installation If you're calling about your kitchens installation |
1m 12s > |
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If you've already purchased your kitchen or bathroom and need assistance If you've already purchased your kitchen or bathroom and need assistance |
1m 12s > |
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If you're calling about our range If you are calling about our range change from factum to medhod |
1m 12s > |
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If you've not yet purchased your kitchen or bathroom and require help or advice If you've not yet purchased your kitchen or bathroom and require help or advice |
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Information on our range of kitchen and bathroom products For information on our range of kitchen and bathroom products |
1m 30s > |
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If you would like to know about the services we offer including planning installation or finance options If you would like to know about the services we offer including planning installation or finance options |
1m 30s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you've already made a purchase and need assistance with your Ikea product If you've already made a purchase and need assistance with your Ikea product |
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If you've contacted us previously and have an existing case If you've contacted us previously and have an existing case |
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If you're due a refund or need to make a payment If you're due a refund or need to make a payment |
Please enter your case reference number |
1m 25s > |
All other issues For all other issues |
Please enter your case reference number |
1m 25s > |
If you've changed your mind and would like to return a product If you've changed your mind and would like to return a product |
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If you would like to speak to an advisor for more information If you would like to speak to an advisor for more information |
1m 25s > |
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Information and help with faulty damage or missing parts For information and help with faulty damage or missing parts |
1m 17s > |
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Advice and help on assembling a product or to find out about our assembly service For advice and help on assembling a product or to find out about our assembly service |
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If you would like assembly guide If you would like assembly guide |
1m 36s > |
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Help or advise for assembling a product For help or advise for assembling a product |
1m 36s > |
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Information about an assembly service in your area If you would like information about an assembly service in your area |
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For more information or to arrange this service For more information or to arrange this service |
1m 47s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Any other enquiries For any other enquiries |
1m 17s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Help with our website or replacing your order online If you need help with our website or replacing your order online |
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Help with our website or have received an error message If you would like help with our website or have received an error message |
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If you're trying to purchase a product that is not available online If you're trying to purchase a product that is not available online |
1m 35s > |
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Help and general advice about shopping online For help and general advice about shopping online |
1m 35s > |
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If you're experiencing difficulty making a payment or have received an error at the check out If you're experiencing difficulty making a payment or have received an error at the check out |
1m 35s > |
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If you've encountered any other type of error while browsing the website If you've encountered any other type of error while browsing the website |
1m 35s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you're experiencing problems accessing your account If you're experiencing problems accessing your account |
1m 7s > |
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If you're enquiring about the assembly service If you're enquiring about the assembly service |
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Warning - You must listen carefully to the following information before making your next choice: We offer a third party assemble service arranged in store and provided by professional independent partners at a competitive price. This service includes one year workman ship guarantee and disposal of packaging in an environmentally friendly way. Additional work such as levelling and fixing goods to walls is not part of the home assembly service but if this service be required then the assembly service provider will be happy to discuss this with you. It is not possible to add this service to your order but it can be arranged by visiting one of our stores.
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More information For more information |
1m 16s > |
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Hear the Options Again Hear the Options Again |
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Family card query If you have a family card query |
1m 7s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Last Updated: February 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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