FedEx Customer Services
03456 07 08 09
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1m 13s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 15 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 40 options and 3 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Received an email concerning a package you weren't expecting If you have received an email concerning a package you weren't expecting |
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Warning - You will be given the following information before the options: We are aware that a batch of emails are in circulation that will appear to have been sent by FedEx, these emails are not genuine and are fraudulent. FedEx do not use emails to advise that packages waiting for your collection and we'd always leave you a calling card at your property should you not be in when we attempted the delivery. In addition are shipments are tracked in a numerical sequence with numbers. Fraudulent emails may ask you to download or print up a postal receipt and ask you to take this to your local post office for collection. FedEx does not use the Post Office network as we have our own dedicated locations. Please delete the email and we would recommend you run and antivirus scan on your PC or device. We are working with various authorities and agencies to prevent all references to FedEx and shut down this practice.Thank you for calling.
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Talk to an agent If you want to talk to an agent |
44s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Want to send a package If you want to send a package |
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International shipments For international shipments |
Requires account number |
48s > |
Further options For further options |
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Order packing material To order packing material |
Requires account number |
1m 13s > |
Information on technical support regarding our automated shipping tools or our website For information on technical support regarding our automated shipping tools or our website |
1m 13s > |
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Regarding a completed customs entry If you are calling regarding a completed customs entry |
1m 13s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Go Back to Previous Menu Go Back to Previous Menu |
Invoices and payments For invoices and payments |
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Pay your invoice To pay your invoice now |
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Pay an invoice by credit or debit card If you want to pay an invoice by credit or debit card |
An invoice number is required to proceed |
1m 2s > |
Do not want to pay an invoice by credit or debit card If you do not want to pay an invoice by credit or debit card |
An invoice number is required to proceed |
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Copy of your invoice For a copy of your invoice |
55s > |
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Prepay duties and taxes If we have asked you to prepay duties and taxes |
55s > |
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Any other matter For any other matter |
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Pay an invoice by credit or debit card If you want to pay an invoice by credit or debit card |
An invoice number is required to proceed |
1m 1s > |
Do not want to pay an invoice by credit or debit card If you do not want to pay an invoice by credit or debit card |
An invoice number is required to proceed |
1m 1s > |
Go Back to Previous Menu Go Back to Previous Menu |
Prices and services For prices and services |
Requires account number |
37s > |
Send a package within the UK To send a package within the UK |
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Shipment quotes For shipment quotes |
58s > |
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Track a UK domestic package To track a UK domestic package |
58s > |
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Enquiries relating to your invoices For enquiries relating to your invoices |
58s > |
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Technical support for the FedEx UK website or software For technical support for the FedEx UK website or software |
58s > |
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Go Back to Previous Menu Go Back to Previous Menu |
Check a package status To check a package status |
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Track an international package To track an international package |
A tracking number is required to proceed |
54s > |
Track a UK domestic package To track a UK domestic package |
54s > |
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Customer service representative If you are unsure and wish to talk to a customer service representative |
A tracking number is required to proceed |
54s > |
Go Back to Previous Menu Go Back to Previous Menu |
Calling because we asked you to contact us If you're calling because we have asked you to contact us |
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Received a sorry we missed you card If you have received a sorry we missed you card |
1m 6s > |
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Received a letter requesting payment of an invoice If you have received a letter requesting payment of an invoice |
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Pay an invoice by credit or debit card If you want to pay an invoice by credit or debit card |
An invoice number is required to proceed |
1m 13s > |
Not paying an invoice by credit or debit card If not paying an invoice by credit or debit card |
An invoice number is required to proceed |
1m 13s > |
Technical support for the FedEx UK website or software If we have contacted you to assist us in clearing an import |
1m 6s > |
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Provide us with customs clearance of an export To provide us with customs clearance of an export |
1m 6s > |
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Provide us with new delivery instructions To provide us with new delivery instructions |
1m 6s > |
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Anything else For any other matter |
1m 6s > |
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Go Back to Previous Menu Go Back to Previous Menu |
Further options For further options |
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Order packaging material To order packaging material |
Requires account number |
59s > |
Information and technical support regarding our automated shipping tools or our website For information and technical support regarding our automated shipping tools or our website |
59s > |
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Completed custom ventrey If you are calling regarding a completed custom ventrey |
59s > |
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Go Back to Previous Menu Go Back to Previous Menu |
Last Updated: October 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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