Esure Insurance Customer Services
0345 603 7874
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback.
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1m 5s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 3 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this a 2 Star menu design as it gives little thought to the customer with a total of 52 options and 8 levels. Below is the phone menu you will hear when you call. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Renew,amend or discuss your existing policy To renew,amend or discuss your existing policy |
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Renew your policy To renew your policy |
34s > |
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Payments For payments |
34s > |
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Cancel your policy To cancel your policy |
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If you policy is due to be renewed and you wish to cancel If you policy is due to be renewed and you wish to cancel |
51s > |
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Cancel for any other reason If you wish to cancel for any other reason |
51s > |
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Make a change to your policy or have a query relating to your policy If you wish to make a change to your policy or have a query relating to your policy |
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Make a change to your policy To make a change to your policy |
40s > |
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General enquiries For general enquiries |
40s > |
New quote or to amend a previous quote For a new quote or to amend a previous quote |
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If you're calling about previous quote If you're calling about previous quote |
27s > |
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New quote For a new quote |
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Speak to one of our sales agent To speak to one of our sales agent |
34s > |
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Fraud prevention policy For more about our fraud prevention policy |
34s > |
Speak to our claims department To speak to our claims department |
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Yes, I`m calling regarding any windscreen or glass related damage to your vehicle? Yes |
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Arrange for glass repair or replacement To arrange for glass repair or replacement |
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If your car insurance includes glass cover or you have an account with us If your car insurance includes glass cover or you have an account with us |
1m 0s > |
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If your insurance is third party or you do not have glass cover If your insurance is third party or you do not have glass cover |
1m 0s > |
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If you're not sure what glass cover you have If you're not sure |
44s > |
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Talk to us about your existing appointment Or to talk to us about your existing appointment |
44s > |
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No, I`m not calling regarding any windscreen or glass related damage to your vehicle? No |
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Yes, I'm an Esure customer, customer representative or driver of the Esure vehicle Yes |
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Yes, I`m reporting an accident or incident for the first time or I`m the driver and I`m calling to report an injury to myself Yes |
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Yes, I can confirm that the answers I am about to give are true and can be relied on by us and any legal representatives instructed on my behalf. Yes |
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Yes, I understand that if this claim is inflated or exaggerated or fraudulent in any way or benefit under the policy shall be forfeited and criminal proceedings by ensue. Yes |
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Yes, I understand that you will hold the information provided by I on computer and may disclose it to other organisations and agencies in order to check the answers I have provided Yes |
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Yes, my vehicle is insured against damage and I authorise you to proceed with repairs or remove the remains of my vehicle if beyond economical repair Yes |
47s > |
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If you're unsure and need to speak to an agent If your unsure and need to speak to an agent |
47s > |
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If you're unsure and need to speak to an agent If you are unsure and need to speak to an agent |
45s > |
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If you're unsure and need to speak to an agent If you are unsure and need to speak to an agent |
42s > |
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If you're unsure and need to speak to an agent If you are unsure and need to speak to an agent |
37s > |
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No, I`m not reporting an accident or incident for the first time or I`m not the driver and I`m not calling to report an injury to myself No |
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Yes, I`m calling to discuss my no claims discount renewal or any other policy query. Yes |
34s > |
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No, I'm not calling to discuss my no claims discount renewal or any other policy query No |
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If your call is regarding repairs or total loss of a vehicle If your call is regarding repairs or total loss of a vehicle |
45s > |
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Discuss policy excess or injury's to you or your passenger If you're calling to discuss policy excess or injury's to you or your passenger |
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If the other party is responsible for the accident If the other party is responsible for the accident |
50s > |
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Further options For further options |
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If your call relates to an injury to a passenger n your vehicle or other persons involved If your call relates to an injury to a passenger n your vehicle or other persons involved |
1m 5s > |
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If you're not aware of any injured parties If you're not aware of any injured parties |
1m 5s > |
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If none of the options are suitable If none of the options are suitable |
1m 5s > |
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No, I'm not an Esure customer, customer representative or driver of the Esure vehicle No |
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Yes, I`m calling to report an accident for the first time Yes |
32s > |
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No, I`m not calling to report an accident for the first time No |
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Yes, I`m calling to accept responsibility Yes |
35s > |
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No, I`m not calling to accept responsibility No |
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If you're the other party involved in the accident If you're the other party involved in the accident |
43s > |
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If you're representing the other party involved in the accident If you're representing the other party involved in the accident |
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Discuss liability on a claim involving injury If you're calling to discuss liability on a claim involving injury |
50s > |
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Any other enquiries If you're calling to discuss a claim involving credit hire |
50s > |
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Anything else For anything else |
50s > |
Last Updated: November 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
PleasePress1.com welcomes opinions and reviews from consumers. In line with our fair and impartial ratings policy, we actively moderate all posts submitted. Any posts suspected to be false or misleading in any way will not be published.
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