Elephant.co.uk Claims
0844 543 4422
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback. Mon - Fri: 8am - 9pm Sat: 9am - 5pm Sun 10am - 4pm
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1m 15s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 2 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This is the menu you hear when you call. Simply click on the options you require to see the next level menu. We have given this service a 3 Star rating as this menu system falls short on design best practice with 29 options and 5 levels.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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If your windscreen or glass has been smashed or damaged If your windscreen or glass has been smashed or damaged |
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Register a new glass claim If you're calling to register a new glass claim |
22s > |
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Discuss an existing glass claim Or if you want to discuss an existing glass claim |
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If your claim is with Autoglass If your claim is with Autoglass |
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Arrange for glass repair or replacement To arrange for glass repair or replacement |
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If your car insurance includes glass cover or you have an account with us If your car insurance includes glass cover or you have an account with us |
1m 2s > |
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If your insurance is third party If your insurance is third party |
1m 2s > |
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If you're not sure what glass cover you have If you're not sure |
46s > |
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Talk to us about an existing appointment To talk to us about an existing appointment |
46s > |
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If your claim is with Nationwide windscreens If your claim is with Nationwide windscreens |
28s > |
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If your claim is with Auto Windscreens If your claim is with Auto Windscreens |
28s > |
Report a new claim If you need to report a new claim |
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Report a new claim that doesn't involve fire or theft If you need to report a new claim that doesn't involve fire or theft |
24s > |
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Report a fire or theft claim To report a fire or theft claim |
24s > |
Discuss an existing claim If you're calling to discuss an existing claim |
15s > |
If it's not claims you want Or if it's not claims you want |
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If you're an existing customer looking to amend or discuss your policy If you're an existing customer looking to amend or discuss your policy |
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Discuss changing your vehicle To discuss changing your vehicle |
49s > |
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Discuss payments on your policy To discuss payments on your policy |
49s > |
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Discuss cancelling your policy If you'd like to discuss cancelling your policy |
49s > |
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Helpful Hint - If you received your renewal notice by email you can access your proof of no claims bonus by visiting our website www.elephant.com where you can log in to view and print your documents. If you received your renewal notice by post your proof of no claims bonus can be found in your renewal pack. Please note we can no longer supply proof of bonus to third party insurers by phone
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All other queries For all other queries |
49s > |
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If you have received your renewal pack or your policy is due to renew in the next 3 weeks If you have received your renewal pack or your policy is due to renew in the next 3 weeks |
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Update your payment details If you would like to update your payment details |
1m 2s > |
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If you're an existing customer and would like to query your price or cancellation If you're an existing customer and would like to query your price or cancellation |
1m 2s > |
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If you have cancelled your policy and are calling for proof of no claims bonus or would like confirmation that we've cancelled your policy If you have cancelled your policy and are calling for proof of no claims bonus or would like confirmation that we've cancelled your policy |
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Helpful Hint - If you received your renewal notice by email you can access your proof of no claims bonus by visiting our website www.elephant.com where you can log in to view and print your documents. If you received your renewal notice by post your proof of no claims bonus can be found in your renewal pack. Please note we can no longer supply proof of bonus to third party insurers by phone
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Any other query For any other query |
1m 15s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Anything else For anything else |
1m 2s > |
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Hear the Options Again Hear the Options Again |
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If you're a new customer looking to accept or discuss a quote If you're a new customer looking to accept or discuss a quote |
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Accept or discuss an exiting quote To accept or discuss an exiting quote |
51s > |
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Brand new quote For a brand new quote |
51s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you're calling to report a new claim or discuss an existing claim If you're calling to report a new claim or discuss an existing claim |
36s > |
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Warning - If you select this option you will have the previous main menu repeated to you over and over again!
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Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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