EE Personal Mobile Accounts
07953 966 250
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1m 55s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 2 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 75 options over 7 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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If you're already a customer or are in the process of joining us If you're already a customer or are in the process of joining us |
Additional personal information required |
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Make a payment Now to make a payment |
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Make a payment to your own account To make a payment to your own account |
Requires mobile Number |
37s > |
Top up someone else's pay as you go or U-Fix phone To top up someone else's pay as you go or U-Fix phone |
Requires mobile Number |
37s > |
Anything else For anything else |
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Make a payment Now to make a payment |
1m 0s > |
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If you'd like to upgrade,leave EE or give us your PAC code If you'd like to upgrade,leave EE or give us your PAC code |
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Upgrades For upgrades |
1m 10s > |
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Helpful Hint - You can check if you're eligible for a renewal offer by calling 150 and selecting option 2,4 from your mobile. You can also text UP to 150, it's a free service or go to ee.co.uk and log in to my EE. Thanks for calling EE and goodbye
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Leave EE or bring your number to us using a PAC code To leave EE or bring your number to us using a PAC code |
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If you're joining EE and want to give us a PAC code If you're joining EE and want to give us a PAC code |
1m 35s > |
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If you're thinking of leaving EE or want to transfer your number to another network If you're thinking of leaving EE or want to transfer your number to another network |
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If you're considering disconnecting your mobile phone If you're considering disconnecting your mobile phone |
1m 55s > |
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If you're a mobile broadband customer with a device such as a dongle,tablet or wireless pointer and are considering leaving us If you're a mobile broadband customer with a device such as a dongle,tablet or wireless pointer and are considering leaving us |
1m 55s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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General information on transferring your mobile number For general information on transferring your mobile number |
1m 35s > |
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Hear the Options Again Hear the Options Again |
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Change your price plan,account details or add a new line to your EE account To change your price plan,account details or add a new line to your EE account |
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Change price plan or account details To change price plan or account details |
1m 11s > |
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Add a new line to your EE account To add a new line to your EE account |
1m 11s > |
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Technical support,to get a PUK code or if your phone's been lost or stolen For technical support,to get a PUK code or if your phone's been lost or stolen |
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Phone support For phone support |
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Help with picture or text messages For help with picture or text messages |
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If you're having problems with picture messaging If you're having problems with picture messaging |
1m 41s > |
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Helpful Hint - If you're having problems using picture messaging you can simply text PICTURE to 34963, and we'll send you free network updates to fix your problem. If you've already tried that and it didn't work please go to ee.co.uk/phonemanuals and select your phone from the list for a step by step guide to fixing your settings.
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Problems sending or receiving text messages For problems sending or receiving text messages |
1m 41s > |
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Helpful Hint - Please check that the service centre number and the validity period stored in your phone are correct. For a step by step guide on how to do that visit ee.co.uk/phonemanuals.
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Internet on your phone support Internet on your phone support |
1m 32s > |
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Helpul Hint - If your having problems with using the internet on your phone you can simply text INTERNET to 34963 and we'll send you free network updates to fix your problem. If you've already tried that and it didn't work please go to ee.co.uk/phonemanuals and select your phone from the list for a step by step guide to fixing your settings.
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If your SIMS blocked and you need a PUK code If your SIMS blocked and you need a PUK code |
1m 32s > |
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Any other phone support Or for any other phone support |
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Problems making or receiving calls Problems making or receiving calls |
1m 49s > |
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Helpful Hint - Sometimes if you switch your phone off and then on again it will fix your problem. If you've already tried that please hold to speak to someone in our team
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Speak to someone in our team about other phone support To speak to someone in our team about other phone support |
1m 49s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Anything else And for anything else |
1m 32s > |
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Warning - If you choose this option the previous menu will be given to you
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Mobile broadband support Mobile broadband support |
1m 14s > |
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Helpful Hint - Did you know that we've got mobile broadband support on ee.co.uk? You can also call our dedicated mobile broadband support team on 0845 412 3662.
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Report your phone as lost or stolen If you need to report your phone as lost or stolen |
1m 14s > |
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Anything else For anything else |
1m 14s > |
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Warning - If you choose this option the previous menu will be given to you
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Hear the Options Again Hear the Options Again |
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If you'd like to upgrade,leave EE or give us your PAC code If you'd like to upgrade,leave EE or give us your PAC code |
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Upgrades For upgrades |
34s > |
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Helpful Hint - You can check if you're eligible for a renewal offer by calling 150 and selecting option 2,4 from your mobile. You can also text UP to 150, it's a free service or go to ee.co.uk and log into MyEE.
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Leave EE or bring your number to us using a PAC code To leave EE or bring your number to us using a PAC code |
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If you're joining EE and want to give us a PAC code If you're joining EE and want to give us a PAC code |
54s > |
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Thinking of leaving EE or want to transfer your number to another network If you're thinking of leaving EE or want to transfer your number to another network |
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If you're considering disconnecting your mobile phone If you're considering disconnecting your mobile phone |
1m 17s > |
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If you're a mobile broadband customer with a device such as a dongle, tablet or wireless pointer and are considering leaving us If you're a mobile broadband customer with a device such as a dongle, tablet or wireless pointer and are considering leaving us |
1m 17s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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General information on transferring your mobile number For general information on transferring your mobile number |
54s > |
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Hear the Options Again Hear the Options Again |
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Change your price plan,account details or add a new line to your EE account To change your price plan,account details or add a new line to your EE account |
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Change price plan or account details To change price plan or account details |
34s > |
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Add a new line to your EE account To add a new line to your EE account |
34s > |
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Technical support,to get a PUK code or if your phones been lost or stolen For technical support,to get a PUK code or if your phones been lost or stolen |
24s > |
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Hear the Options Again Hear the Options Again |
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If you would like to become an EE customer If you would like to become an EE customer |
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Buy an EE phone sim pack or USB modem To buy an EE phone sim pack or USB modem |
45s > |
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Register your new pay as go phone To register your new pay as go phone |
45s > |
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If you're joining EE and want to keep your current mobile number If you're joining EE and want to keep your current mobile number |
45s > |
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General information on EE For general information on EE |
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Interested is in a contract phone If your interested is in a contract phone |
54s > |
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Pay as you go phone Pay as you go phone |
54s > |
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Find out about mobile broadband Or if you like to find out about mobile broadband |
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Payments and billing, content locks and lost or stolen For payments and billing, content locks and lost or stolen |
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If you pay for your service as you use it If you pay for your services as you use it |
1m 28s > |
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If you pay a monthly bill Or if you pay a monthly bill |
1m 28s > |
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Help with your mobile broadband service or a laptop brought directly from us If you need help with your mobile broadband service or a laptop brought directly from us |
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Help with mobile broadband service Ok, if you need help with mobile broadband service |
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If you pay for your service as you use it If you pay for your service as you use it |
1m 38s > |
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If you pay a monthly bill Or if you pay a monthly bill |
1m 38s > |
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Help with laptop brought from us For help with laptop brought from us |
1m 30s > |
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Technical query on a tablet device such as an Ipad or Samsung Galaxy tab For a technical query on a tablet device such as an Ipad or Samsung galaxy tab |
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Help activating a new Ipad If you need help activating a new Ipad |
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Warning - You will be given the following information before the options: Depending on which version of the Apple operating system your Ipad has you may need to activate it using Itunes. Simply connect it to your computer using the USB cable provided, open Itunes and follow the on screen instructions. If you've already tried that then please hold for a member of our team.
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If you pay for your service as you use it If you pay for your service as you use it |
1m 36s > |
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If you pay a monthly bill Or if you pay a monthly bill |
1m 36s > |
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Other Ipad or tablet queries For other Ipad or tablet queries |
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If you pay for your service as you use it If you pay for your service as you use it |
1m 36s > |
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If you pay a monthly bill Or if you pay a monthly bill |
1m 36s > |
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Renew your contract or if you're thinking of leaving EE If you want to renew your contract or thinking of leaving EE |
1m 19s > |
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Hear the Options Again Hear the Options Again |
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Top up a pay as you go or U-fix phone with a debit or credit card To top up a pay as you go or U-fix phone with a debit or credit card |
Requires mobile Number |
23s > |
Home broadband Or for home broadband |
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Don't yet have home broadband and would like to sign up for it If you don't yet have home broadband and would like to sign up for it |
37s > |
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If you already have home broadband and have a query about it If you already have home broadband and have a query about it |
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If you think there's a fault with your home broadband or landline service If you think there's a fault with your home broadband or landline service |
Requires telephone number |
1m 2s > |
For queries relating to your existing home services including recently placed orders, billing or moving house For queries relating to your existing home services including recently placed orders, billing or moving house |
Requires telephone number |
1m 2s > |
If you're thinking of leaving us Or if you're thinking of leaving us |
1m 2s > |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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If you do not have a home broadband query Or if you do not have a home broadband query |
37s > |
Last Updated: September 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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