Co-operative Insurance Society Customer Service - Insurance
0845 300 0374
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1m 54s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 5 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 73 options over 7 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
Time saved
Life and pensions insurance For life and pensions insurance |
16s > |
General insurance For general insurance such as motor and home |
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Motor insurance For motor insurance |
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Helpful Hint - This phone number is changing, to use our new number which is charged at the same rate as calls to 01 and 02 numbers please redial using 0345 746 4646. If you wish to stay on the line your call will be answered.
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Claims For claims |
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Register a new claim To register a new claim |
1m 3s > |
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Existing claims For existing claims |
1m 3s > |
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Accept or discuss your renewal To accept or discuss your renewal |
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Accept or make changes to your renewal To accept or make changes to your renewal |
1m 5s > |
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If you don't want to renew you policy If you don't want to renew your policy |
1m 5s > |
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Talk to us about your policy or make changes To talk to us about your policy or to make changes |
56s > |
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If you're a new customer calling for a quote If you're a new customer calling for a quote |
56s > |
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Home insurance For home |
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Helpful Hint - This phone number is changing, to use our new number which is charged at the same rate as calls to 01 and 02 numbers please redial using 0345 746 4646 if you wish to stay on the line your call will be answered.
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Claims For claims |
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Register a new claim To register a new claim |
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Helpful Hint - If you would like to register your claim online please visit our website at www.co-operativeinsurance.co.uk and follow the link on our home insurance page, titled 'make a claim'.
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If you're reporting a new storm or flood claim If you're reporting a new storm or flood claim |
1m 17s > |
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All other claims For all other claims |
1m 17s > |
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Existing claims For existing claims |
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For claims starting 05 or if your claim is for subsidence or liability For claims starting 05 or if your claim is for subsidence or liability |
1m 21s > |
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Existing storm or flood damage For existing storm or flood damage |
1m 21s > |
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All other enquiries For all other enquiries |
1m 6s > |
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Accept or discuss your renewal To accept or discuss your renewal |
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Accept or make changes to your renewal To accept or make changes to your renewal |
1m 8s > |
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If you don't want to renew you policy If you don't want to renew your policy |
1m 8s > |
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Talk to us about your policy or make changes To talk to us about your policy or to make changes |
59s > |
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If you're a new customer calling for a quote If you're a new customer calling for a quote |
59s > |
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Life endowment and platinum bond For life endowment and platinum bond |
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All bereavement claims For all bereavement claims |
1m 3s > |
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Current valuations and to cash in or cancel a policy For current valuations and to cash in or cancel a policy |
1m 3s > |
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Payment of premium enquiries For payment of premium enquiries |
1m 3s > |
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All other enquiries For all other enquiries |
1m 3s > |
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ISA, Unit Trust, PEP and Instant Access savings account enquiries For ISA,unit trust,PEP and instant AXA savings account enquiries |
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If you're calling about your ISA statement If you're calling about your ISA statement |
1m 7s > |
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Valuation or withdrawals on your ISA,PEP or Unit trust For valuation or withdrawals on your ISA,PEP or Unit trust |
1m 7s > |
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All instant AXA savings accounts For all instant AXA savings accounts |
1m 7s > |
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All other enquiries For all other enquiries |
1m 7s > |
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Pensions For pensions |
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If you're receiving an income from a pension If you're receiving an income from a pension |
58s > |
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Helpful Hint - If you're calling because the amount you're receiving in your pension has changed this is likely to be because your tax code has changed. Please check to see if you've received notification of a tax code change from HMRC and contact them on 0300 200 3300.
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All other personal pension enquiries For all other personal pension enquiries |
58s > |
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Helpful Hint - If you're calling because the amount you're receiving in your pension has changed this is likely to be because your tax code has changed. Please check to see if you've received notification of a tax code change from HMRC and contact them on 0300 200 3300.
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All other stakeholder or IPP pensions For all other stakeholder or IPP pensions |
58s > |
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Helpful Hint - If you're calling because the amount you're receiving in your pension has changed this is likely to be because your tax code has changed. Please check to see if you've received notification of a tax code change from HMRC and contact them on 0300 200 3300.
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Van,business and landlord insurance For van,business and landlord insurance |
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Van insurance For van insurance |
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Claims For claims |
1m 6s > |
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Accept or discuss your renewal To accept or discuss your renewal |
1m 6s > |
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Talk to us about your policy or make changes To talk to us about your policy or to make changes |
1m 6s > |
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If you're a new customer calling for a quote If you're a new customer calling for a quote |
1m 6s > |
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Business and landlord insurance For business and landlord insurance |
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Go Back to Previous Menu Go Back to Previous Menu |
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You have chosen commercial combined insurance if this is correct please hold You have chosen commercial combined insurance if this is correct please hold |
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Motor insurance If your call relates to motor insurance |
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Make a payment To make a payment |
1m 27s > |
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For a quote For a quote |
1m 27s > |
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Talk to us about existing business To talk to us about existing business |
1m 27s > |
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Anything else Otherwise just hold for further options |
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Make a payment To make a payment |
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If you're calling from Co-operative insurance If you're calling from Co-operative insurance |
1m 54s > |
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If you're a customer calling about your credit agreement If you're a customer calling about your credit agreement |
1m 54s > |
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For a quote For a quote |
1m 44s > |
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Talk to us about existing business To talk to us about existing business |
1m 44s > |
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General insurance claims For general insurance claims such as motor and home claims |
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Helpful Hint - This phone number is changing, to use our new number which is charged at the same rate as calls to 01 and 02 numbers please redial using 0345 999 8888.If you wish to stay on the line your call will be answered.
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If your call is for a damaged windscreen If your call is for a damaged windscreen |
32s > |
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Register a new claim To register a new claim |
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Home claims For home claims including travel and caravan |
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Helpful Hint - If you would like to register your claim online please visit our website at www.co-operativeinsurance.co.uk and follow the link on our home insurance page, titled 'make a claim'.
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New storm or flood claim If you're reporting a new storm or flood claim |
52s > |
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All other claims For all other claims |
52s > |
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Motor claims For motor claims |
42s > |
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Enquiries concerning claims already registered with us For enquiries concerning claims already registered with us |
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If you're a motor insurance customer or acting on their behalf If you're a motor insurance customer or acting on their behalf |
54s > |
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If you're not a policy holder but are ringing regarding a claim or incident involving one of our customers If you're not a policy holder but are ringing regarding a claim or incident involving one of our customers |
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Warning - This line is only open Monday-Friday between 14.00-17.00hrs
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If you're a motor insurance customer or acting or their behalf If you're a motor insurance customer or acting or their behalf |
1m 3s > |
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If you're not a motor insurance customer If you're not a motor insurance customer |
54s > |
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If you've registered a home insurance claim If you've registered a home insurance claim including travel or caravan |
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If your claim starts 05 or concerns subsidence or liability If your claim starts 05 or concerns subsidence or liability |
1m 14s > |
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Claims relating to an existing storm or flood claims For claims relating to an existing storm or flood claims |
1m 14s > |
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All other enquiries For all other enquiries |
54s > |
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Last Updated: November 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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