Churchill Insurance Home Insurance - Claims Complaints
0845 603 3582
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1m 32s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 13 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 93 options over 4 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Car or van insurance For car or van insurance |
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If you're an existing customer and wish to discuss your current policy or renewal If you're an existing customer and wish to discuss your current policy or renewal |
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Payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 7s > |
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Payments,direct debits or instalments For payments, direct debits or instalments |
1m 7s > |
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If you're thinking of leaving us If you're thinking of leaving us |
1m 7s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 5s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 5s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims For claims |
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Report a windscreen or window claim To report a windscreen or window claim |
1m 32s > |
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Report any other new claim To report any other new claim |
1m 32s > |
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If you're our customer or represent our customer calling for an update on a claim If you're our customer or represent our customer calling for an update on a claim |
1m 32s > |
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If you've had an accident with our customer or represent someone who has If you have had an accident with our customer or represent someone who has |
1m 32s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Multi-car quote For a multi-car quote |
52s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims For claims |
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Report a windscreen or window claim To report a windscreen or window claim |
1m 0s > |
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Report any other new claim To report any other new claim |
1m 0s > |
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If you're our customer or represent our customer calling for an update on a claim If you're our customer or represent our customer calling for an update on a claim |
1m 0s > |
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If you've had an accident with our customer or represent someone who has If you've had an accident with our customer or represent someone who has |
1m 0s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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New claim For a new quote |
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New quote For a new quote |
48s > |
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For a price for multi-car For a price for multi-car |
48s > |
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Already had a quote If you've already had a quote |
48s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Breakdown insurance For breakdown insurance |
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If you're an existing Churchill policy holder If you are an existing Churchill policy holder |
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For payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 4s > |
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For payments, direct debits or instalments For payments, direct debits or instalments |
1m 4s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 4s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 0s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 0s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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For our rescue team For our rescue team |
48s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you've broken down If you have broken down |
32s > |
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New quote For a new quote |
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New quote For a new quote |
42s > |
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If you've already had a quote If you've already had a quote |
42s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Home insurance For home insurance |
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To renew your policy, make changes or to discuss it To renew your policy, make changes or to discuss it |
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For payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 3s > |
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For payments, direct debits or instalments For payments, direct debits or instalments |
1m 3s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 3s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 3s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 3s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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For claims For claims |
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Report a new claim If you are calling to report a new claim |
58s > |
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Discuss a claim already reported To discuss a claim already reported |
58s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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For claims For claims |
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Report a new claim To report a new claim |
42s > |
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Discuss a claim already reported To discuss a claim already reported |
42s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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New quote For a new quote |
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New quote For a new quote |
42s > |
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Already had a quote If you've already had a quote |
42s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Travel insurance For travel insurance |
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If you are an existing customer and wish to discuss your current policy or renewal If you are an existing customer and wish to discuss your current policy or renewal |
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For payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 8s > |
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For payments, direct debits or instalments For payments, direct debits or instalments |
1m 8s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 8s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 3s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 3s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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For claims or emergency assistance For claims or emergency assistance |
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Report a new claim To report a new claim |
1m 3s > |
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Discuss a claim already reported To discuss a claim already reported |
1m 3s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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For claims or emergency assistance For claims or emergency assistance |
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Report a new claim To report a new claim |
45s > |
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Discuss a claim already reported To discuss a claim already reported |
45s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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New quote For a new quote |
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New quote For a new quote |
44s > |
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Already had a quote If you've already had a quote |
44s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Pet insurance For pet insurance |
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If you're an existing customer and wish to discuss your current policy or renewal If you're an existing customer and wish to discuss your current policy or renewal |
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For payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 6s > |
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For payments, direct debits or instalments For payments, direct debits or instalments |
1m 6s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 6s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 3s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 3s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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For claims For claims |
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Report a new claim To report a new claim |
1m 3s > |
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Discuss a claim already reported To discuss a claim already reported |
1m 3s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
||
Hear the Options Again Hear the Options Again |
||
Go Back to Previous Menu Go Back to Previous Menu |
||
For claims For claims |
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Report a new claim To report a new claim |
46s > |
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Discuss a claim already reported To discuss a claim already reported |
46s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
||
New quote For a new quote |
||
New quote For a new quote |
46s > |
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Already had a quote If you've already had a quote |
46s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Motorbike insurance For motorbike insurance |
18s > |
Hear the Options Again Hear the Options Again |
Last Updated: October 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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