Churchill Insurance General Car and Home Insurance - Customer Service
0845 603 3551
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1m 33s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 14 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
This service receives our lowest 1 Star rating due to the very poor customer experience created by 96 options over 5 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
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Car or van insurance Car or van insurance |
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If you're an existing customer and wish to discuss your current policy or renewal If you're an existing customer and wish to discuss your current policy or renewal |
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Payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 9s > |
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Payments, direct debits or instalments For payments,direct debits or instalments |
1m 9s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 9s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 6s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 6s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims For claims |
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Windscreen or glass damage To claim for windscreen or glass damage |
1m 8s > |
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Report any other new claim To report any other new claim |
1m 8s > |
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Discuss a claim you've already reported To discuss a claim you've already reported |
1m 8s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Multi car quote For a multi car quote |
54s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims For claims |
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Windscreen or glass damage To claim for windscreen or glass damage |
53s > |
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Report any other new claim To report any other new claim |
53s > |
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Discuss a claim you've already reported To discuss a claim you've already reported |
53s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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New quote For a new quote |
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New quote For a new quote |
50s > |
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Price for multi car For a price for multi car |
50s > |
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If you've already had a quote If you've already had a quote |
50s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Churchill breakdown Churchill breakdown |
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If you already have rescue insurance with us and wish to discuss your current policy or renewal If you already have rescue insurance with us and wish to discuss your current policy or renewal |
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Make any changes to your policy or discuss it with us If you'd like to make any changes to your policy or discuss it with us |
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Discuss or make changes to your policy To discuss or make any changes to your policy |
1m 29s > |
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Questions about payments, direct debits, instalments or bank charges For any questions about payments,direct debits,instalments or charges |
1m 29s > |
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Cancel your policy Or if you'd like to cancel your policy |
1m 29s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Discuss or accept your renewal quote If we've sent you a renewal quote and you'd like to accept or discuss it |
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Renew now or talk to us about your renewal To renew now or to talk to us about your renewal |
1m 24s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 24s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Require breakdown assistance If you require breakdown assistance |
1m 9s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If your car has broken down and you require assistance If your car has broken down and you require assistance |
48s > |
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If you don't currently have a rescue insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted If you don't currently have a rescue insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted |
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Price for rescue insurance If you'd like a price for rescue insurance |
1m 4s > |
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Discuss or accept a price already quoted If you're calling to discuss or accept a price we've already quoted |
1m 4s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
Home insurance Home insurance |
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Renew your policy, make changes or to discuss it To renew your policy, make changes or to discuss it |
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Payments or to make any changes to your policy For payments or to make any changes to your policy |
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Change or discuss your policy To change or discuss your policy |
1m 4s > |
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Payments, direct debits or instalments For payments,direct debits or instalments |
1m 4s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 4s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Accept or discuss your renewal To accept or discuss your renewal |
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Renew now or talk to us about your renewal To renew now or talk to us about your renewal |
1m 0s > |
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Thinking of leaving us If you are thinking of leaving us |
1m 0s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims For claims |
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Report a new claim To report a new claim |
59s > |
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Discuss a claim already reported To discuss a claim already reported |
59s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims For claims |
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New claim To report a new claim |
44s > |
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Discuss a claim already reported To discuss a claim already reported |
44s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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New quote For a new quote |
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New quote For a new quote |
47s > |
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Already had a quote If you've already had a quote |
47s > |
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Hear the Options Again Hear the Options Again |
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Hear the Options Again Hear the Options Again |
Any other product For any other product |
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Pet insurance For pet insurance |
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If you already have pet insurance with us and wish to discuss your current policy or renewal If you already have pet insurance with us and wish to discuss your current policy or renewal |
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Make any changes to your policy or discuss it with us If you'd like to make any changes to your policy or discuss or with us |
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Discuss or make changes to your policy To discuss or make any changes to your policy |
1m 33s > |
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Questions about payments,direct debits,instalments or charges For any questions about payments,direct debits,instalments or charges |
1m 33s > |
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Cancel your policy Or if you'd like to cancel your policy |
1m 33s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Discuss or accept your renewal quote If we've sent you a renewal quote and you'd like to accept or discuss it |
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Renew now or talk to us about your renewal To renew now or to talk to us about your renewal |
1m 24s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 24s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Speak to someone in our claims or emergency assistance team To speak to someone in our claims or emergency assistance team |
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Report a new claim To report a new claim |
1m 23s > |
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Existing claim If you're calling about an existing claim |
1m 23s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Claims or emergency assistance team To speak to someone in our claims or emergency assistance team |
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Report a new claim To report a new claim |
57s > |
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Existing claim If you're calling about an existing claim |
57s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you don't currently have a pet insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted If you don't currently have a pet insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted |
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Price for pet insurance If you'd like a price for pet insurance |
1m 0s > |
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Discuss or accept a previous price If you're calling to discuss or accept a previous price |
1m 0s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Travel insurance For travel insurance |
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If you already have travel insurance with us and wish to discuss your current policy or renewal If you already have travel insurance with us and wish to discuss your current policy or renewal |
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Make any changes to your policy or discuss it with us If you'd like to make any changes to your policy or discuss it with us |
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Discuss or make changes to your policy To discuss or make any changes to your policy |
1m 25s > |
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Questions about payments,direct debits,instalments or charges For any questions about payments,direct debits,instalments or charges |
1m 25s > |
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Cancel your policy Or if you'd like to cancel your policy |
1m 25s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If we've sent you a renewal quote and you'd like to accept or discuss it If we've sent you a renewal quote and you'd like to accept or discuss it |
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Renew now or talk to us about your renewal To renew now or to talk to us about your renewal |
1m 18s > |
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Thinking of leaving us If you're thinking of leaving us |
1m 18s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
||
Speak to someone in our claims or emergency assistance team To speak to someone in our claims or emergency assistance team |
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Report a new claim To report a new claim |
1m 17s > |
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Existing claim If you're calling about an existing claim |
1m 17s > |
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Hear the Options Again Hear the Options Again |
||
Go Back to Previous Menu Go Back to Previous Menu |
||
Hear the Options Again Hear the Options Again |
||
Go Back to Previous Menu Go Back to Previous Menu |
||
Claims or emergency assistance team To speak to someone in our claims or emergency assistance team |
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New claim To report a new claim |
56s > |
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Existing claim If you are calling about an existing claim |
56s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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If you don't currently have a travel insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted If you don't currently have a travel insurance policy with us and wish to get a quote or to accept or discuss a price we've already quoted |
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Price for travel insurance If you would like a price for travel insurance |
57s > |
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Discuss or accept a previous price If you are calling to discuss or accept a previous price |
57s > |
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Hear the Options Again Hear the Options Again |
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Go Back to Previous Menu Go Back to Previous Menu |
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Hear the Options Again Hear the Options Again |
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Life insurance For life insurance |
20s > |
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Loans For loans |
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Make a new claim If you're calling in regards to a new claim you wish to make |
32s > |
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All other enquiries For all other enquiries |
20s > |
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Motorbike insurance For motorbike insurance |
20s > |
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Hear the Options Again Hear the Options Again |
Last Updated: June 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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