Burton Customer Care
0344 984 0260
The details of the services and contact details we hold are listed below... Select the Service and View available Phone Menu details. You may also click to the Company Website and Contact Us pages, See/Add Facebook feedback comments. Please Report an Error if you find one and Rate the Service. We value your feedback.
Place an order To place an order |
32s > |
Track your order To track your order |
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Collect from store orders For collect from store orders |
44s > |
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Standard deliveries For standard deliveries |
44s > |
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Warning - You will be given the following information before being transferred to an operator: Please allow 36 hours from receipt of your confirmation email before tracking your order. To track your order simply log in to your account via the website. Then follow the tracking links for your orders. Your order will usually be delivered within 5 working days. All orders delivered between the hours of 8am and 7pm. Please note we are unable to query your delivery with the courier before the expected delivery date.
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Express and nominated day deliveries For express and nominated day deliveries |
44s > |
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Warning - You will be given the following information before being transferred to an operator: Please allow 36 hours from receipt of your confirmation email before tracking your order. To track your order simply log in to your account via the website. Then follow the tracking links for your orders. Our couriers will send you a text message to reconfirm the delivery date. They will also send you a text message on your actual day of delivery to advise and approximate delivery time.
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International deliveries For international deliveries |
44s > |
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Warning - You will be given the following information before being transferred to an operator: If your tracking number begins with RML unfortunately we are unable to track these parcels at present. Most parcels will reach their destination within 2 weeks, however some destinations may require additional time allowed for the parcels to arrive. If your tracking number begins 1150 or the letters EK, then please refer the FAQs in the help section of our website with the links to our tracking websites.
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Talk about a return To talk to us about a return |
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Returns by post For returns by post |
46s > |
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Warning - You will be given the following information before being transferred to an operator: To return by post please log into your account via the website, then follow the on screen instructions for creating a return number. Returns must be completed within 14 days of receiving your order. Please ensure you retain proof of postage, this will be given to you in exchange for your parcel.
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Returns to the store For returns to the store |
46s > |
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Warning - You will be given the following information before being transferred to an operator: You can also return items to a Burtons store for a refund or exchange. Please note you must do this within 1 month of receieving your order. Unfortunately you cannot return internet purchases to stores within department stores or outside of the UK. Please take your dispatch note with you as proof of purchase.
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Returns by collect plus For returns by collect plus |
46s > |
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Warning - You will be given the following information before being transferred to an operator: Collect plus is available for all UK orders. To return your order by collect plus please log into your account via the website, then follow the on screen instructions for creating your returns number. Please ensure you return your proof of postage along with your tracking code when sending your parcel.
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Speak to a customer care advisor If you would still like to speak to one of our customer care advisor's |
32s > |
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Your Burton account card To talk to us about your Burton account card |
Requires card number |
32s > |
Anything else To talk to us about anything else |
32s > |
Last Updated: March 2015 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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