Bristol City Council Council Tax

0117 922 2900

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3m 42s

WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 58 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.

This service receives our lowest 1 Star rating due to the very poor customer experience created by 149 options over 6 menu levels. The phone menu options are listed below. Simply click on the options you require to see the next level menu.

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Phone Menu Options

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Report a change of address or any other changes to your circumstances To report a change of address or any other changes to your circumstances
If you're a landlord or agent If you're a landlord or agent		1m 41s >
Advise us of a change of address To advise us of a change of address
Helpul Hint - To advise us of a change of address or change of circumstance's please make use of the easy to use web forms available on our website at www.bristol.gov.uk/counciltax
If you have a phone with internet access we can text your link to the form you need to complete regarding your change of address If you have a phone with internet access we can text your link to the form you need to complete regarding your change of address
If you're moving within Bristol If you're moving within Bristol
		2m 21s >
If you're moving to Bristol If you're moving to Bristol
If you're calling on your smart phone and you have not with held your telephone number If you're calling on your smart phone and you have not with held your telephone number		2m 22s >
If you're calling from a landline or with held your telephone number If you're calling from a landline or with held your telephone number	Additional personal information required	2m 22s
If you're moving out of Bristol If you're moving out of Bristol
If you're calling on your smart phone and you have not with held your telephone number If you're calling on your smart phone and you have not with held your telephone number		2m 25s >
If you're calling from a landline or with held your telephone number If you're calling from a landline or with held your telephone number	Additional personal information required	2m 25s
If you'd like to leave your details so we can send you a change of address form to complete via post If you'd like to leave your details so we can send you a change of address form to complete via post		2m 3s >
If you're moving into a new build property If you are moving into a new build property		2m 3s >
Advise us of a change in circumstances To advise us of a change in circumstances		1m 41s >

Information about discounts and exemptions For information about discounts and exemptions
If you're the sole occupier over the age of 18 and you wish to apply for a 25% single person discount If you're the sole occupier over the age of 18 and you wish to apply for a 25% single person discount
If you have a phone with internet access we can text your link to the form you need to complete regarding single person discount free of charge If you have a phone with internet access we can text your link to the form you need to complete regarding single person discount free of charge
If you are calling on your smart phone and you have not with held your telephone number If you are calling on your smart phone and you have not with held your telephone number		2m 53s >
If you are calling from a landline or with held your telephone number If you are calling from a landline or with held your telephone number		2m 53s >
To request an application form for a single person discount via post To request an application form for a single person discount via post
		2m 44s >
If you have had a change in circumstance and would like to let us know If you have had a change in circumstance and would like to let us know		2m 44s >
Information on people who may be entitled to other discounts For information on people who may be entitled to other discounts		2m 20s >
If you've been receiving a council tax discount or exemption and there has been a change in your circumstances If you've been receiving a council tax discount or exemption and there has been a change in your circumstances		2m 20s >
Information surrounding student exemptions For information surrounding student exemptions
To find our if you qualify as a student for council tax purposes and to apply for a student discount To find our if you qualify as a student for council tax purposes and to apply for a student discount		2m 38s >
If you are a student and you would like to query a bill you have received If you are a student and you would like to query a bill you have received		2m 38s >
If your circumstances have changed including leaving a course early If your circumstances have changed including leaving a course early		2m 38s >
Apply or to cancel any other exemption To apply or to cancel any other exemption
Apply for a council tax exception To apply for a council tax exception		2m 32s >
Cancel a council tax exception To cancel a council tax exception		2m 32s >
Apply for a disability band reduction To apply for a disability band reduction		2m 20s >
If you've received a discount review form If you've received a discount review form		2m 20s >
If you believe a discount or exemption has been applied incorrectly to your account If you believe a discount or exemption has been applied incorrectly to your account		2m 20s >

If you've received a reminder,final notice,summons,a letter warning of enforcement action or a visit from an enforcement agent If you've received a reminder,final notice,summons,a letter warning of enforcement action or a visit from an enforcement agent
If you've received a reminder notice If you've received a reminder notice
If you wish to listen to the section of this service about your council tax bill to ensure that your receiving any discount or exemptions to which your entitled If you wish to listen to the section of this service about your council tax bill to ensure that your receiving any discount or exemptions to which your entitled
Soul occupier over the age of 18 and you wish to apply for 25% single person discount If you are the soul occupier over the ages of 18 and you wish to apply for a 25% single person discount		3m 21s >
Information on people who may be entitled to other discounts For information on people who may be entitled to other discounts		3m 21s >
If you have been receiving council tax discount or exemption and there has been a change in circumstances If you have been receiving council tax discount or exemption and there has been a change in circumstances		3m 21s >
Information surrounding student exemptions For information surrounding student exemptions
Find out if you qualify as a student for council tax purposes and to apply for a student discount To find out if you qualify as a student for council tax purposes and to apply for a student discount		3m 42s >
If you're a student and you'd like to query a bill you've received If you're a student and you'd like to query a bill you've received		3m 42s >
If your circumstances have changed including leaving a course early If your circumstances have changed including leaving a course early		3m 42s >
Apply or cancel any other exemption To apply or cancel any other exemption
To apply for a council tax exception To apply for a council tax exception		3m 34s >
To cancel a council tax exception To cancel a council tax exception		3m 34s >
Apply for a disability band reduction To apply for a disability band reduction		3m 21s >
Received a discount review form If you've received a discount review form		3m 21s >
Believe a discount or exemption has been applied incorrectly to your account If you believe a discount or exemption has been applied incorrectly to your account		3m 21s >
Set up a direct debit To set up a direct debit		2m 21s >
Unable to bring the account up to date within 30 days If you are unable to bring the account up to date within 30 days		2m 21s >
Make a payment by direct debit or credit card To make a payment by debit or credit card		2m 21s >
Final notice Final notice
If you've made the payment 5 days prior to the day on the final notice and it is not shown on your account and would like to speak to an advisor If you've made the payment 5 days prior to the day on the final notice and it is not shown on your account and would like to speak to an advisor		2m 4s >
Summons Summons
If your're unable to pay the summons in full If your're unable to pay the summons in full		1m 59s >
14 day enforcement action A 14 day notice enforcement action
If you'd like to make full payment now including costs If you'd like to make full payment now including costs		2m 5s >
Letter or had a visit from an enforcement officer A letter or had a visit from an enforcement officer
Bristol and Sutor contact details For Bristol and Sutor contact details		2m 7s >
Ross and Roberts For Ross and Roberts		2m 7s >
For Rosen-dales For Rosen-dales		2m 7s >
Chandlers For chandlers		2m 7s >

Valuation band information

For valuation band information

1m 29s

Billing information such as if you think your bill is incorrect or if you'd like a duplicate bill to be sent to you For billing information such as if you think your bill is incorrect or if you'd like a duplicate bill to be sent to you
If you believe your bill is incorrect If you believe your bill is incorrect
If you believe you bill is incorrect because you think your entitled to a discount If you believe you bill is incorrect because you think your entitled to a discount
If you'd like us to text you a link to the discount and exemptions application form If you have a phone with internet access we can text you a link to the discount and exemptions application web forms on our website free of charge, If you'd like us to do this
Hear the Options Again Hear the Options Again
Go Back to Previous Menu Go Back to Previous Menu
If you'd like to apply via post If you'd like to apply via post		2m 6s >
Change in your circumstances If you've had a change in your circumstances
Text for link regarding change of circumstance Text for link for form regarding your change of circumstance
If you're calling on your smart phone and you have not with held your telephone number If you're calling on your smart phone and you have not with held your telephone number		2m 11s >
If you're calling from a landline or with held your telephone number If you're calling from a landline or with held your telephone number	Additional personal information required	2m 11s >
Text request for the link to the general enquiry form Text request for the link to the general enquiry form
If you're calling on your smart phone and you have not with held your telephone number If you're calling on your smart phone and you have not with held your telephone number		2m 7s >
If you're calling from a landline or with held your telephone number If you're calling from a landline or with held your telephone number	Additional personal information required	2m 7s
Further information regarding your bill If you need further information regarding your bill		1m 58s >
If you're experiencing financial difficulty If you're experiencing financial difficulty
For information on local advice services For information on local advice services		2m 9s >
For the citizen advice bureau For the citizen advice bureau		2m 9s >
For step change debt For step change debt		2m 9s >
Explanation of your bill For an explanation of your bill
Speak to an advisor Speak to an advisor		1m 47s >
Request a duplicate bill to be sent to you To request a duplicate bill to be sent to you
Would like text link to the online account section on our website If you have a phone with internet access we can text your link to the online account section on our website free of charge if you would like us to do this
If you're calling on your smart phone and you have not with held your telephone number If you're calling on your smart phone and you have not with held your telephone number		2m 7s >
If you're calling from a landline or with held your telephone number If you're calling from a landline or with held your telephone number	Additional personal information required	2m 7s
If you would like a duplicate bill via post If you would like a duplicate bill via post
If you have this information and would like to be transferred to our data collection system If you have this information and would like to be transferred to our data collection system
If your council tax reference number ends in an X If your council tax reference number ends in an X	Additional personal information required	2m 14s
Otherwise Otherwise		2m 14s >

General council tax information For general council tax information including how your money is spent or if you need the council tax explained or the your council and local information documentation in print,another language,Braille,audio tape,large print,easy English,BSL video or computer disc
Information about how your council tax is spent For information about how your council tax is spent		1m 43s >
receive the council tax explained or the your council and local information documentation in another language To receive the council tax explained or the your council and local information documentation in another language		1m 43s >

Council contact details For council contact details
Text link for the general enquiries for Text the link to the general enquiries for
Calling on your smart phone and you have not with held your telephone number If you are calling on your smart phone and you have not with held your telephone number		1m 54s >
Calling on a landline or have with held your number If you are calling from a landline or have with held your number	Additional personal information required	1m 54s
Address and opening hours For our address and opening hours		1m 39s >
Website address For our website address		1m 39s >

Book or cancel an appointment at Phoneix Court customer service point To book or cancel an appointment at Phoneix Court customer service point
Book an appointment at Phoenix Court To book an appointment at Phoenix Court		1m 39s >
Cancel or reschedule an appointment at Phoenix Court To cancel or reschedule an appointment at Phoenix Court		1m 39s >

Make a payment or to set up a direct debit or discuss a refund of council tax paid To make a payment or to set up a direct debit or discuss a refund of council tax paid
Make a payment from a debit or credit card To make a payment from a debit or credit card
Helpful Hint - To make a payment using the telephone payment line you will need your 11 digit council tax account reference number, which can be found at the top of your council tax bill along with your bank card details. You can also make payment using your debit or credit card on our website at www.bristol.gov.uk/pay. There will be a 1.8% service charge for credit card payments, we do not accept American Express.
Other methods of payment For other methods of payment
Helpful Hint - Council tax is normally payable by 10 monthly instalments from April to the following January each year. Available payment methods can be found on the back of your bill, all instalments are due by the 1st of the month. You can also pay on our website using our online payment facility by telephone and by post. If paying by cheque the cheque must be made payable to Bristol City Council. The amount that you need to pay each month will be shown on your bill.Please ensure you write your 11 digit council tax account number on the reverse of the cheque.
Set up a direct debit To set up a direct debit		2m 9s >
Make a payment by credit or debit card To make a payment by credit or debit card
Pay council tax To pay council tax	Requires account number	2m 28s >
Pay business rates To pay business rates	Requires account number	2m 28s >
Pay penalty charge notices To pay penalty charge notices
Penalty charge notice beginning BF For penalty charge notices beginning BF	Please enter your penalty charge notice number	2m 37s >
Penalty charge notices beginning OB For penalty charges notices beginning OB	Please enter your penalty charge notice number	2m 37s >
Pay housing rent To pay housing rent	Please enter your pin number	2m 28s >
Pay overpaid housing benefits To pay overpaid housing benefits	An invoice number is required to proceed	2m 28s >
Pay any other Bristol City Council invoice And to pay any other Bristol City Council invoice	An invoice number is required to proceed	2m 28s >
Payment line To be connected to our payment line
Pay council tax To pay council tax	Requires account number	2m 19s >
Pay business rates To pay business rates	Requires account number	2m 19s >
Pay penalty charge notices To pay penalty charge notices
Penalty charge notice beginning BF Penalty charge notices beginning BF	Please enter your penalty charge notice number	2m 27s >
Penalty charge notices beginning OB Penalty charge notices beginning OB	Please enter your penalty charge notice number	2m 27s >
Pay housing rent To pay housing rents	Please enter your pin number	2m 19s >
Pay overpaid housing benefits To pay overpaid housing benefits	An invoice number is required to proceed	2m 19s >
Pay any other Bristol City Council invoice And to pay any other Bristol City Council invoice	An invoice number is required to proceed	2m 19s >
If you don't have your account reference number with you and would like to make a payment If you don't have your account reference number with you and would like to make a payment		2m 0s >
Set up a direct debit To set up a direct debit
Council tax direct debit information For council tax direct debit information
Helpful Hint - Direct debit is the easiest and most direct way to pay, please note payments will be taken on the 1st of each month. Once the direct debit has been set up you'll receive a bill listing the instalment amounts and a date they will be requested. If that day is over a bank holiday it will be requested on the next working day. If for any reason your council tax liability changes we must give you 14 days notice of any changes to your instalments. To set up your direct debit we will require your 11 digit council tax account reference number, your banks name, branch and sort code, your account number and the names of the account holders. Alternatively you can download a direct debit form on our website at [www.bristol.gov.uk www.bristol.gov.uk/council tax].
If you have your 11 digit council tax account reference number, your banks name, branch and sort code, your account number and the names of the account holders If you have these details with you and would like to set up a direct debit now		2m 10s >
Request a direct debit mandate Or to request a direct debit mandate
Hear the Options Again Hear the Options Again
Data collection system Data collection system		2m 22s >
Business rates direct debit information For business rates direct debit information
If you're a limited company If you're a limited company
Helpful Hint - By law you're required to complete a direct debit mandate. To download a direct debit mandate please visit our website at www.bristol.gov.uk/rates
Request a direct debit mandate to be sent to you To request a direct debit mandate to be sent to you		2m 18s >
If you're an individual or any other type of trader If you're an individual or any other type of trader
If you have your banks name,branch and sort code,your account number and the names of the account holders If you have the details with you and would like to set up a direct debit now		2m 22s >
Other methods of payment For other methods of payment
Set up a direct debit To set up a direct debit		1m 53s >
Make a payment by credit or debit card To make a payment by credit or debit card
Pay council tax To pay council tax	Requires account number	2m 13s >
Pay business rates To pay business rates	Additional personal information required	2m 17s
Pay penalty charge notices To pay penalty charge notices
Penalty charge notice beginning BS For penalty charge notice beginning BS	Please enter your penalty charge notice number	2m 21s >
Penalty charge notice beginning OB For penalty charge notice beginning OB	Please enter your penalty charge notice number	2m 21s >
Pay housing rent To pay housing rent	Please enter your pin number	2m 13s >
Pay over paid housing benefit To pay over paid housing benefit	An invoice number is required to proceed	2m 13s >
Pay any other Bristol City council invoice And to pay any other Bristol City council invoice	An invoice number is required to proceed	2m 13s >

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Bristol City Council Council Tax

0117 922 2900

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