AXA Insurance UK Car Insurance - Claims From UK
0844 874 0303
Save Up To
2m 3s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 12 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this service as average because it includes Voice Recognition and/or Account Numbers (or similar inputs).
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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New Claim If you are an AXA policy holder and wish to register a new claim |
58s > |
Existing Claim If you are an AXA policy holder and wish to discuss an existing claim |
Requires claim number |
58s > |
Windscreen Claim If you wish to make a windscreen claim |
58s > |
Discuss Anything Relating to Your Policy and Not a Claim If you wish to discuss anything relating to your policy and not a claim |
58s > |
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Warning - If you are calling about a claim, please contact our claims team on 0844 8740303.
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Engineering Department If you are wanting to speak to the engineering department |
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Supplier Liaison Team To speak to our supplier liaison team |
1m 25s > |
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Warning - This line is for calls relating to the repair of your vehicle. For other queries, please call the main helpline on 0871 9843333.
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Engineers Department Engineers department. |
Requires claim number |
1m 42s |
Total Loss Team Total loss team. |
Requires claim number |
1m 29s |
Engineers Accounts Engineers accounts . |
1m 25s > |
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Query Relating to a Repair Centre Outside Our Network For a query relating to a repair centre outside our network |
1m 25s > |
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Storage and Recovery of a Vehicle If your call relates to storage and recovery of a vehicle |
1m 25s > |
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Third party or Representative of a Third Party If you are a third party or representative of a third party |
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Third Party or the Representative of a Third Party and Wish to Know if Our Policy holder Has Reported a Claim If you are a third party or the representative of a third party and wish to know if our policy holder has reported a claim |
1m 34s > |
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Warning - Calls are not being taken at this time. Send correspondence to PO BOX 239, Tunbridge Wells, Kent, TN2 9BL or Email claims@simsclaims.com quoting your reference number or policy number.
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Motor Services Unit For the motor services unit |
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Supplier Liaison Team To speak to our supplier liaison team |
2m 0s > |
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Warning - This line is for calls relating to the repair of your vehicle. For other queries, please call the main helpline on 0871 9843333.
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Engineers Department Engineers department. |
Requires claim number |
2m 1s |
Total Loss Team Total loss team. |
Requires claim number |
2m 3s |
Engineers Accounts Engineers accounts . |
2m 0s > |
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Query Relating to a Repair Outside Our Network For a query relating to a repair outside our network |
2m 0s > |
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Relates to Storage or Recovery of a Vehicle If your call relates to storage and recovery of a vehicle |
2m 0s > |
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If your query relates to a claim that is not being dealt with under the MOJ RTA protocol If you're calling about an MOJ case and are awaiting for a response from the portal please note that we're working in strict date order. If your query relates to a claim that is not being dealt with under the MOJ RTA protocol |
Requires claim number |
1m 35s |
Liability Team For liability team |
Requires claim number |
1m 44s |
Recovery team Recovery team |
Requires claim number |
1m 34s |
Fault For fault |
Requires claim number |
1m 33s |
Fire and theft unit Fire and theft unit |
Requires claim number |
1m 33s |
CVU For CVU |
Requires claim number |
1m 32s |
Credit Hire Team If you want to speak to our credit hire team |
1m 34s > |
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Last Updated: September 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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