AXA Insurance UK Car Insurance - Claims From Abroad
01732 376 249
Save Up To
1m 56s
WARNING - WAIT FOR THE INTRO: We found an introduction message that is about 18 seconds long which you must listen to and cannot Press Ahead until you hear the menu options start. Always wait for the options to start for each menu then press the option.
We have rated this service as average because it includes Voice Recognition and/or Account Numbers (or similar inputs).
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WARNING: Unless stated above, listen to each Introduction. PAUSE & WAIT for each menu to start before you PRESS AHEAD selecting the next menu option.
Phone Menu Options
Please Press
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New Claim If you are an AXA policy holder and wish to register a new claim |
40s > |
Existing Claim If you are an AXA policy holder and wish to discuss an existing claim |
Requires claim number |
40s > |
Windscreen Claim If you wish to make a windscreen claim |
40s > |
Anything Relating to Your Policy and Not a Claim If you wish to discuss anything relating to your policy and not a claim |
40s > |
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Warning - If you are calling about a claim AXA request you call there claims team on 08448740303. If you are calling with a general query, you may find the frequently asked questions section on their website www.axainsurance.com helpful.
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Engineering Department If you are wanting to speak to the engineering department |
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Supply Liaison Team To speak to our supply liaison team |
1m 6s > |
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Warning - line for calls relating to repairs on your vehicle. For other queries, please call the helpline on 08719843333.
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Engineers Department Engineers department |
Requires claim number |
1m 6s > |
Loss Team Total loss team |
Requires claim number |
1m 6s > |
Engineers Accounts Engineer's Accounts |
1m 6s > |
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Query Relating to Repair Centre Outside Our Network For a query relating to repair centre outside our network |
1m 6s > |
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Storage and Recovery of a Vehicle If your call relates to storage and recovery of a vehicle |
1m 6s > |
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Third Party or Representative of Third Party If you are a third party or representative of the third party |
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If you're a third party or representative of a third party and wish to know if our policy holder has put in a claim If you're a third party or representative of a third party and wish to know if our policy holder has put in a claim |
1m 31s > |
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Warning - AXA are unable to take these types of calls at this time but you can send any correspondence to us at PO BOX 239, Tunbridge Wells, Kent, TN2 9BL or email claims@simsclaims.com quoting your reference or policy number.
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Motor Services Unit For the motor services unit |
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Supplier Liaison Team Speak to supplier liason team |
1m 56s > |
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Warning - This line is for calls relating to repairs on your vehicle. For other queries, please call the main helpline on 08719843333.
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Engineers Deparment Speak to the Engineers deparment |
Requires claim number |
1m 56s > |
Total Loss Team Speak to the total loss team |
Requires claim number |
1m 56s > |
Engineers Accounts Speak to the Engineers Accounts |
1m 56s > |
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Query Relating to the Repairs Centre Outside Our Network A query relating to the repairs centre outside our network |
1m 56s > |
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Storage and Recovery of a Vehicle If your call relates to storage and recovery of a vehicle |
1m 56s > |
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If your query relates to a claim which is not being dealt with under the MOJ RTA protocol If you're calling about a MOJ case and are waiting for a response from the portal, please note that we are working in a strict date order. If your query relates to a claim which is not being dealt with under the MOJ RTA protocol |
Requires claim number |
1m 31s > |
Liability Team The liability team |
Requires claim number |
1m 29s |
Recovery team Recovery team |
Requires claim number |
1m 39s |
Fault For fault |
Requires claim number |
1m 25s |
Fire and theft unit Fire and theft unit |
Requires claim number |
1m 31s |
For CVU For CVU. |
Requires claim number |
1m 28s |
If you want to speak to our credit hire team If you want to speak to our credit hire team |
1m 31s > |
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Last Updated: March 2014 Data provided by: Please Press 1 Team
We aim to ensure the information provided is as accurate as possible but companies sometimes change their menus round without informing us. This is particularly true in 2020 given the Covid-19 situation. As a result Please Press 1 accept no liability for any loss direct or consequential (including, but not limited to, time or financial cost) arising from inaccurate data. If you find any data that is not accurate, please let us know.
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